- Format: Live / Online
- Duration: 3 days
- Language: English
- Accredited: KHDA,
DATES
| 30 Oct - 01 Nov 2023 | Live/Online | US $ 2950 | Enroll now |
Introduction
The Proficient Protocol Management Professional is the main liaison between their organisation and the global community, both Government and Commercial. The Protocol Professional facilitates and manages relationships to ensure company-based staff obtain all necessary assistance to interact confidently and effectively with very senior individuals, including informal and structured situations. It covers the full range of conventions, rules, customs, and expectations that professional communicators must master in order to work professionally with VIPs and in high-level business. You will learn the written and unwritten rules of official protocol and business etiquette, as well as international cultural norms and variations.
Participants attending the Proficient Protocol Management Professional online training course will develop the following competencies:
- Understand the universal principles of protocol, etiquette, courtesy, and manners
- Navigate and manage interpersonal dynamics in important encounters
- Display appropriate international business etiquette in many contexts
- Prepare and host VIP visits and formal occasions
- Interact respectfully with people from many cultures, nations, and regions
- Display cultural sensitivity across international dynamics
ACCREDITATION
Euromatech is a Knowledge & Human Development Authority (KHDA) approved training institute in Dubai, licensed and approved to deliver training courses in the UAE.
The KHDA is the regulatory authority in the UAE, that oversees administering, approving, supervising, and controlling the activities of various education providers in the UAE. We are proud of our commitment to ensuring quality training courses and status as a KHDA-approved training provider.
Taught by our team of highly qualified trainers, our KHDA approved training courses will provide you with an enriching learning experience and practical knowledge that will help you future-proof your career and support professional development within your organisation.
Training Objectives
This Proficient Protocol Management Professional EuroMaTech online training course aims to enable participants to achieve the following objectives:
- Understand the universal principles of protocol, etiquette, courtesy and manners
- Navigate and manage interpersonal dynamics in important encounters
- Make a good impression and avoid causing offence or embarrassment in high profile situations
- Display appropriate international business etiquette in many contexts
- Prepare and host VIP visits and formal occasions
- Interact respectfully with people from many cultures, nations and regions
- Display cultural sensitivity across international dynamics
Training Methodology
The Proficient Protocol Management Professional online training course will combine presentations with interactive practical exercises, supported by video materials, activities and case studies. Delegates will be encouraged to participate actively in relating the principles of protocol management to the particular needs of their workplace.
Training Summary
The Proficient Protocol Management Professional online training course covers essential skills such as communicating persuasively and with impact, confidence to handle challenging etiquette situations and flexibility to adapt to the needs of important visitors and occasions. This allows you to develop deeper cultural awareness with those around you. This is crucial towards inspiring visitors and achieving business goals whilst influencing individuals to support company proposals.
Training Outline
Day 1: Social & Business Etiquette
- Differences between protocol, etiquette, and hosting
- Social etiquette vs business and diplomatic etiquette
- Understanding international differences
- Communication skills
- Introductions – the art of making conversation
- Meeting, greeting, and receiving
Day 2: Cultural Awareness
- Culture, protocol, and cross-cultural sensitivities
- Gift giving and receiving
- Dining etiquette for different occasions
- Entertaining, preparing and hosting VIP visits and occasions
- Hosting royalty, politicians, and diplomats
- Bilateral and multi-lateral events
Day 3: Protocol and etiquette for VIPs
- Where to find the information required
- Greeting and assisting VIPs
- Security
- Seating plans and arrangements
- Royal and diplomatic protocol
- Protocol logistics
