An Intensive 5-day Training Course
Employee Experience: Concepts and Tools
Designing Holistic Workplace Journeys that Inspire Engagement, Performance, and Retention
CLASSROOM DATES
INTRODUCTION
The Employee Experience Training Course explores how modern organisations can create meaningful, seamless, and high-impact workplace journeys that support engagement, performance, and long-term retention. As digital transformation accelerates and workforce expectations shift, the traditional HR model is no longer enough to meet employee needs. Today’s employees expect purposeful interactions, personalised support, and environments where they feel valued and empowered. This Employee Experience Training helps participants understand how EX has evolved into a strategic discipline that shapes organisational culture and competitive advantage.
Through a holistic lens, participants examine how employee experience influences attraction, engagement, productivity, and employer reputation. The course explains how EX frameworks, behavioural insights, and design tools can be used to improve every stage of the employee lifecycle. By exploring real-world examples and practical models, the course equips HR professionals and business leaders with the capabilities to build human-centred systems that support high performance and strong organisational identity.
Additionally, the course explores how EX integrates with culture building, digital enablement, and leadership practices. Delegates learn how to create EX strategies that are data-informed, psychologically safe, and aligned with organisational purpose. By identifying high-impact moments across the lifecycle and addressing experience gaps, participants gain the ability to transform day-to-day interactions into opportunities that strengthen commitment and performance.
KEY SKILLS YOU WILL GAIN
After completing this training course, participants will be able to demonstrate the following skills and competencies:
- EX Mapping – Build clear visualisations of the employee lifecycle to identify touchpoints, pain points, and improvement opportunities.
- Experience Diagnostics – Apply surveys, analytics, and sentiment tools to measure EX quality and detect experience gaps.
- Culture & Engagement Design – Strengthen organisational culture by aligning behaviours, values, leadership practices, and communication.
- Human-Centred HR Design – Create people-centric processes using EX tools such as personas, moments that matter, and design thinking.
- Digital EX Enablement – Use digital platforms, listening tools, and automation to enhance experience across hybrid, remote, and onsite environments.
TRAINING OBJECTIVES
By the end of this Employee Experience Training Course, participants will be able to:
- Understand the strategic foundations and organisational value of Employee Experience.
- Identify and analyse key touchpoints across the employee lifecycle.
- Apply EX design tools including personas, journey mapping, and experience diagnostics.
- Build a measurement framework using surveys, analytics, dashboards, and sentiment insights.
- Strengthen organisational culture and enhance employee engagement efforts.
- Design people-centric HR processes that improve satisfaction and performance.
- Implement digital tools that elevate the quality of daily workplace interactions.
- Drive ongoing improvement through continuous listening and change initiatives.
WHO SHOULD ATTEND?
This EuroMaTech Employee Experience Training Course is ideal for:
- HR Managers, HR Business Partners, and HR Specialists
- Employee Experience, Engagement, and People Insights Professionals
- Talent Management and People Development Practitioners
- Organisational Development (OD) Specialists
- Line Managers and Team Leaders seeking to elevate workplace culture
- Professionals responsible for shaping employee journeys and workplace environments
TRAINING METHODOLOGY
This Employee Experience Training Course combines instructor-led insights with practical tools, collaborative exercises, and case-based learning. Participants engage with EX frameworks, digital platforms, and diagnostic tools through hands-on activities and real-world examples.
Group discussions and applied workshops enable delegates to practise experience mapping, identify improvement opportunities, and translate concepts into actionable workplace strategies. By using both qualitative and quantitative EX techniques, participants gain a practical skillset they can immediately apply to design impactful workplace experiences.
TRAINING SUMMARY
The Employee Experience Training provides a comprehensive understanding of EX concepts, tools, and design methods that help organisations modernise the employee journey. Participants explore the connection between culture, leadership, communication, technology, and daily interactions—achieving a deeper appreciation of what shapes the employee experience.
By the end of the course, attendees will have developed clear strategies to enhance touchpoints across the lifecycle, strengthen engagement, and cultivate environments where employees feel motivated, supported, and aligned with organisational goals.
TRAINING OUTLINE
Day 1: Foundations of Employee Experience
- What is Employee Experience? Definitions, evolution, and global trends
- Difference between EX, employee engagement, and organisational culture
- The business case for EX: performance, retention, and employer branding
- The EX model: physical, digital, and cultural environment
- Introduction to employee personas and moments that matter
- Case studies: Leading organisations with strong employee experience
Day 2: Mapping the Employee Journey
- Understanding the full employee lifecycle: From attraction to exit
- Tools for journey mapping: stages, emotions, touchpoints, and pain points
- Identifying “moments that matter” and experience gaps
- Designing employee personas to personalise experiences
- Techniques for collecting qualitative employee insights
- Group exercise: Drafting a sample employee journey map
Day 3: Tools, Metrics, and EX Measurement
- Key EX metrics: eNPS, engagement scores, satisfaction indicators
- Using data to understand employee sentiment and behaviour
- Real-time EX tools: pulse surveys, feedback platforms, digital listening
- Designing effective EX dashboards and reporting mechanisms
- The role of AI and analytics in modern employee experience
- Practical session: Building a basic EX measurement framework
Day 4: Enhancing Culture, Engagement, and Internal Communication
- Culture as the backbone of EX: values, behaviours, and leadership alignment
- Linking leadership styles to employee experience quality
- Designing high-impact recognition and reward systems
- Employee well-being and psychological safety
- The role of internal communication in shaping daily experiences
- Strategies for improving hybrid and remote employee experiences
- Case study: Culture transformation through EX design
Day 5: Designing and Implementing EX Solutions
- Tools for designing EX improvements (Design Thinking for HR)
- Creating EX action plans aligned with organisational strategy
- Integrating EX into HR functions: onboarding, performance, learning, and retention
- Digital transformation and HR technology solutions for EX
- Leading change and driving stakeholder buy-in
- Building a continuous employee feedback loop
- Final workshop: Develop a customised EX improvement roadmap
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ACCREDITATION
This activity has been pre-approved by the Human Resources Certification Institute (HRCI). Participants attending this training session are entitled to receive: 25 General Recertification Credit Hours.
The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit
EuroMaTech is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
Euromatech is a Knowledge & Human Development Authority (KHDA) approved training institute in Dubai, licensed and approved to deliver training courses in the UAE.
The KHDA is the regulatory authority in the UAE, that oversees administering, approving, supervising, and controlling the activities of various education providers in the UAE. We are proud of our commitment to ensuring quality training courses and status as a KHDA-approved training provider.
FAQ
EuroMaTech provides a range of ISO certification and compliance training courses, including:
- ISO 9001 – Quality Management Systems Training
- ISO 45001 – Occupational Health & Safety Management Training
- ISO 14001 – Environmental Management Systems Training
These courses help organizations adopt internationally recognized standards and improve their overall performance.
To register for a training course, you can:
- Visit the EuroMaTech website, browse the available courses, and follow the online registration process.
- Contact EuroMaTech’s support team for assistance with course selection or inquiries about corporate training solutions.
EuroMaTech stands out as a leader in training and professional development due to:
- 30+ years of experience delivering high-impact training courses across industries.
- Accreditations from leading institutions, ensuring top-tier course quality and recognition.
- A portfolio of thousands of training courses, serving professionals at every level.
- A focus on innovation and future-ready learning models, including blended and digital training.
- Long-term partnerships with organizations globally, ensuring sustained success through talent development.
EuroMaTech has successfully delivered thousands of training courses, with thousands of professionals from over 50 countries attending annually.
We are happy to share the profiles of our expert instructors. To learn more about their qualifications and experience, please contact us [email protected]
We provide two flexible training formats to suit your preferences:
- Classroom Training: Experience in-person learning with expert instructors. Engage in interactive discussions, hands-on activities, and benefit from face-to-face networking.
- Online Training: Join live online sessions from anywhere, offering flexibility for those with busy schedules or who prefer remote learning.
- In-House Training: We can bring our training directly to your organization, allowing for tailored sessions that address your specific needs and objectives.
Yes, we provide tailored training solutions designed to meet the specific needs of your organization. Customized courses can be delivered either in-person or online, and you can select the dates and duration that best fit your schedule. For more details, please contact us at [email protected]
Yes, we can assist you with the following:
- Corporate Discount: If available, we can extend our corporate discount for your stay at selected hotels.
- Hotel Suggestions: We can provide recommendations for nearby hotels based on your preferences and budget.
Feel free to explore online booking platforms for the most cost-effective options.
