An Intensive 5-day Training Course
Performance Management and Employee Relations
Understanding purpose, principles, and key components of performance and employee relationships
CLASSROOM DATES
INTRODUCTION
The Performance Management and Employee Relations course provides tools and insights into these important areas of people management. An effective performance management system involves agreeing on objectives, monitoring performance, giving feedback, coaching, training, development, and appraisals. This EuroMaTech training course will show how to use these techniques, considering best practices in performance management.
Employee Relations (ER) refers to the management of relationships between employers and employees to ensure fair treatment, engagement, and compliance with workplace laws and policies. In some workplaces it also explores how trade unions and management can cooperate to build capacity.
Key areas covered include:
- How to design and implement an effective performance management system
- Managing and improving poor performance
- Maintaining strong performance – the principles of positive reinforcement
- The employment relationship and the psychological contract
- Addressing workplace conflict, mental health first aid, and workplace bullying
- Negotiation methods that achieve mutually beneficial results
TRAINING OBJECTIVES
This Performance Management training course aims to help participants to achieve the following objectives:
- Understand key aspects of job performance
- Demonstrate the skills involved in giving effective feedback
- Describe best practice in assisting with employee work-performance problems
- Explain the purposes of performance appraisal, from an organisational point and individual's point of view
- Develop a collaborative approach to Employee Relations (ER)
- Understand the best way to negotiate in relation to ER
- Critically analyse effective conflict resolution and workplace mediation
WHO SHOULD ATTEND?
The Performance Management training course will be particularly beneficial to:
- Employee Relations (ER) Personnel
- Industrial Relations (IR) Personnel
- All HR Professionals
- Anyone involved in Industrial Relations (IR), Employee Relations (ER) or Labour Relations
- Human Resource Management (HRM) Professionals
- Union Delegates and Officials
- Organisational Development specialists
- HR Business Partners
- Training, Learning, and Development professionals
TRAINING METHODOLOGY
This Employee Relations training course uses a dynamic and interactive approach to learning. Each topic is introduced through engaging presentations and trainer-led discussions. Participants will take part in practical activities designed to reinforce key concepts and build confidence.
Methods include role-plays, case studies, videos, small group work, exercises, and structured feedback. These techniques ensure active participation, real-world application, and a deeper understanding of the material.
TRAINING SUMMARY
The Performance Management and Employee Relations training course offers skills and knowledge to improve individual performance and support organisational success. It includes key concepts of Employee Relations in a professional setting and an overview of modern practices in performance management.
TRAINING OUTLINE
Day 1: Performance Management in Context
- Maintaining good performance
- Setting achievable goals and expectations
- Positive reinforcement, acknowledgement and praise
- Handling disciplinary issues and the performance gap
- Handling employee personal problems
- A three-step method for closing the performance gap
Day 2: Improving Your Performance Appraisal System
- Why performance appraisal matters
- Performance appraisal in a multi-cultural setting
- Common reasons for failure and mistakes made
- Planning & preparing, conducting, & structuring the appraisal interview
- What to do after the interview and how to deal with disagreements
- How talent management, succession planning and total reward integrate
Day 3: Employee, Labour & Industrial Relations
- The context for Employee & Industrial Relations
- Why employment law matters
- Current Global trends in Employee Relations
- Trade unionism – Past, Present & Future
- The changing employment relationship and psychological contract
- Emerging workplace issues for ER
Day 4: Managing Conflict & Negotiation Skills for Workplace Harmony
- A win-win approach to negotiation
- Stages of negotiation
- The Coleman Raider “bare-bones” model
- Resolving and managing conflict
- Avoiding conflict escalation
- Alternative dispute resolution (ADR) and workplace mediation
Day 5: Key Issues for the Modern Workplace
CALL ME BACK
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ACCREDITATION
EuroMaTech is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
Euromatech is a Knowledge & Human Development Authority (KHDA) approved training institute in Dubai, licensed and approved to deliver training courses in the UAE.
The KHDA is the regulatory authority in the UAE, that oversees administering, approving, supervising, and controlling the activities of various education providers in the UAE. We are proud of our commitment to ensuring quality training courses and status as a KHDA-approved training provider.
FAQ
We are happy to share the profiles of our expert instructors. To learn more about their qualifications and experience, please contact us info@euromatech.com
We provide two flexible training formats to suit your preferences:
- Classroom Training: Experience in-person learning with expert instructors. Engage in interactive discussions, hands-on activities, and benefit from face-to-face networking.
- Online Training: Join live online sessions from anywhere, offering flexibility for those with busy schedules or who prefer remote learning.
- In-House Training: We can bring our training directly to your organization, allowing for tailored sessions that address your specific needs and objectives.
Yes, we provide tailored training solutions designed to meet the specific needs of your organization. Customized courses can be delivered either in-person or online, and you can select the dates and duration that best fit your schedule. For more details, please contact us at inhouse@euromatech.com
Yes, we can assist you with the following:
- Corporate Discount: If available, we can extend our corporate discount for your stay at selected hotels.
- Hotel Suggestions: We can provide recommendations for nearby hotels based on your preferences and budget.
Feel free to explore online booking platforms for the most cost-effective options.
EuroMaTech has successfully delivered thousands of training courses, with thousands of professionals from over 50 countries attending annually.
EuroMaTech provides a range of ISO certification and compliance training courses, including:
- ISO 9001 – Quality Management Systems Training
- ISO 45001 – Occupational Health & Safety Management Training
- ISO 14001 – Environmental Management Systems Training
These courses help organizations adopt internationally recognized standards and improve their overall performance.
To register for a training course, you can:
- Visit the EuroMaTech website, browse the available courses, and follow the online registration process.
- Contact EuroMaTech’s support team for assistance with course selection or inquiries about corporate training solutions.
EuroMaTech stands out as a leader in training and professional development due to:
- 30+ years of experience delivering high-impact training courses across industries.
- Accreditations from leading institutions, ensuring top-tier course quality and recognition.
- A portfolio of thousands of training courses, serving professionals at every level.
- A focus on innovation and future-ready learning models, including blended and digital training.
- Long-term partnerships with organizations globally, ensuring sustained success through talent development.
