An Intensive 5-day Training Course
Office Management and Effective Administration Skills
(Office Management Professional)
CLASSROOM DATES
This course is also available as a CPD certified training course under the title: Certified Office Management Professional
INTRODUCTION
Effective office management and administration play a vital role in supporting organisational efficiency, communication, and performance. Administrative professionals are often at the centre of information flow, coordination, and daily operations, making their skills essential to the smooth functioning of teams and senior management.
The Effective Administration Skills Course is designed to support office administrators, supervisors of clerical and administrative staff, executive secretaries, and personal assistants in strengthening the professional and interpersonal skills required to perform their roles effectively. By enhancing these capabilities, participants are better positioned to contribute to their own success, support their managers, and add value to their organisations.
This Office Management and Effective Administration Skills training course focuses on the practical demands of modern office environments. Participants explore how to manage working relationships, communicate clearly, and organise tasks and information efficiently. Emphasis is placed on managing time effectively, improving written communication, and supporting the performance of administrative staff.
The course also examines how effective office systems and information management practices improve productivity and service quality. Participants gain insight into how organisation, communication, and professionalism combine to create a positive and efficient workplace.
Key focus areas include:
- Managing networks of professional working relationships
- Communicating clearly and confidently
- Organising time and priorities for self and others
- Supporting and managing administrative performance
- Improving written communication and information presentation
- Organising and improving office systems
KEY SKILLS YOU WILL GAIN
After completing this training course, participants will be able to demonstrate the following skills and competencies:
- Office Organisation – Structure office systems and workflows to improve efficiency and consistency.
- Professional Communication – Apply clear verbal and written communication across workplace interactions.
- Time Management – Prioritise tasks effectively and manage competing demands.
- Information Handling – Organise, present, and manage information accurately and professionally.
- Administrative Leadership – Support and coordinate administrative activities to enhance team performance.
TRAINING OBJECTIVES
By attending this Effective Administration Skills Course, participants will be able to:
- Extend their understanding of their role and its contribution to organisational success
- Review and strengthen working relationships within the office environment
- Develop personal organisation, communication, and interpersonal skills
- Improve efficiency in managing tasks, information, and priorities
- Develop a structured action plan to support themselves, managers, and colleagues more effectively
These objectives ensure participants can apply improved administrative practices that support productivity and professional effectiveness.
WHO SHOULD ATTEND?
This Office Management and Effective Administration Skills training course is suitable for:
- Administrative personnel seeking to strengthen their professional skills
- Newly appointed supervisors within administrative or office functions
- Secretaries and personal assistants supporting management roles
- Office professionals responsible for coordination and communication
- Individuals aiming to enhance their effectiveness within an office environment
This training course is ideal for professionals who want to build confidence, efficiency, and professionalism in administrative and office management roles.
TRAINING METHODOLOGY
The Effective Administration Skills Course is delivered through a highly interactive and participative learning approach. Participants are encouraged to exchange views, share experiences, and reflect on real workplace challenges.
The methodology includes case studies, practical exercises, management activities, and guided discussions that reinforce key concepts. Participants explore best practices and identify opportunities for improvement within their own office environments.
This interactive approach ensures learning is relevant, engaging, and directly applicable. Participants leave with practical techniques and strategies that can be implemented immediately to improve office management and administrative effectiveness.
TRAINING SUMMARY
The Effective Administration Skills Course covers a broad range of interrelated topics essential to the success of office personnel and administrative professionals. The course strengthens understanding of how administrative roles contribute to team effectiveness and organisational performance.
Emphasis is placed on building upon existing good practices while identifying areas for improvement. Participants develop strategies to enhance organisation, communication, and relationship management within the workplace.
This Office Management and Effective Administration Skills training course equips participants with the confidence, skills, and structure needed to manage office responsibilities effectively, support colleagues and managers, and contribute positively to organisational success.
TRAINING OUTLINE
Day 1: Programme Introduction / Roles, Competences and Personal Effectiveness
- Programme Introduction and Objectives
- Action Planning
- The ‘Competence’ Model of Skills, Behaviours and Values
- Emotional and Chronistic Intelligence
- Personal Competence Review
- Time Management Constraints – Resources, Systems, Other People and Self
- Handling Requests and Conflicting Priorities
Day 2: Team Working, Communication and Meetings
- Team Working and Team Roles
- Briefing Skills – Giving, Receiving and Passing On
- Organising and Participating in Meetings
- Notes, Minutes and Follow-up
Day 3: Managing Working Relationships / Communication Skills / Supervising Admin Staff
- Delegation – Giving and Receiving
- Coaching and Training Colleagues and Staff – Skills of On-Job Training
- Communication and Listening Skills – Lessons from NLP
- Building Rapport
- Developing a Network of Working Relationships – Influencing Skills
- Assertiveness and Conflict
- People Problems and Problem People
- Helping others Perform – Case Study
- Practical Motivation
- Criticism Skills
Day 4: Managing Time / Desk Management and Office Technology / Writing Skills
- Planning and Priority Setting
- Office Layout and Ergonomics
- Managing the Paper-Load and Developing Paperless Systems
- Getting the best from Office Technology
- Letter Writing
- E-mail Efficiency and Etiquette
- Writing and Editing Reports
- Proof-Reading Skills
- Setting Up / Developing Writing Layout and Style Guidelines for the Organisation
- Writing & Designing Presentation Slides
Day 5: Managing Information & Budgets / Improving Customer Service and Systems
- Principles of Information Management – Scheduling, Filtering and Digesting
- Interpreting and Presenting Statistical Information
- Designing and Using Graphs
- Designing Surveys, Presenting Findings and Interpreting Meaning
- Basic Concepts of Financial Management
- Monitoring Budgets and Variance
- Improving Customer Service and Systems – Continuous Improvement
- Action Planning
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ACCREDITATION
EuroMaTech is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
Euromatech is a Knowledge & Human Development Authority (KHDA) approved training institute in Dubai, licensed and approved to deliver training courses in the UAE.
The KHDA is the regulatory authority in the UAE, that oversees administering, approving, supervising, and controlling the activities of various education providers in the UAE. We are proud of our commitment to ensuring quality training courses and status as a KHDA-approved training provider.
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FAQ
EuroMaTech provides a range of ISO certification and compliance training courses, including:
- ISO 9001 – Quality Management Systems Training
- ISO 45001 – Occupational Health & Safety Management Training
- ISO 14001 – Environmental Management Systems Training
These courses help organizations adopt internationally recognized standards and improve their overall performance.
To register for a training course, you can:
- Visit the EuroMaTech website, browse the available courses, and follow the online registration process.
- Contact EuroMaTech’s support team for assistance with course selection or inquiries about corporate training solutions.
EuroMaTech stands out as a leader in training and professional development due to:
- 30+ years of experience delivering high-impact training courses across industries.
- Accreditations from leading institutions, ensuring top-tier course quality and recognition.
- A portfolio of thousands of training courses, serving professionals at every level.
- A focus on innovation and future-ready learning models, including blended and digital training.
- Long-term partnerships with organizations globally, ensuring sustained success through talent development.
EuroMaTech has successfully delivered thousands of training courses, with thousands of professionals from over 50 countries attending annually.
We are happy to share the profiles of our expert instructors. To learn more about their qualifications and experience, please contact us [email protected]
We provide two flexible training formats to suit your preferences:
- Classroom Training: Experience in-person learning with expert instructors. Engage in interactive discussions, hands-on activities, and benefit from face-to-face networking.
- Online Training: Join live online sessions from anywhere, offering flexibility for those with busy schedules or who prefer remote learning.
- In-House Training: We can bring our training directly to your organization, allowing for tailored sessions that address your specific needs and objectives.
Yes, we provide tailored training solutions designed to meet the specific needs of your organization. Customized courses can be delivered either in-person or online, and you can select the dates and duration that best fit your schedule. For more details, please contact us at [email protected]
Yes, we can assist you with the following:
- Corporate Discount: If available, we can extend our corporate discount for your stay at selected hotels.
- Hotel Suggestions: We can provide recommendations for nearby hotels based on your preferences and budget.
Feel free to explore online booking platforms for the most cost-effective options.
