An Intensive 5-day Training Course
Communication and Planning Skills for Administrative Professionals
Learn How to Communicate Effectively and Plan Efficiently to Support Business Success
CLASSROOM DATES
INTRODUCTION
This Communication and Planning Skills for Administrative Professionals training course is designed to help participants develop a ‘toolkit’ of skills and knowledge so that they can demonstrate capability and talent when it comes to communicating with others and achieving success.
Essentially, this EuroMaTech training course aims to enhance performance and behavioural outputs within the workplace by:
- Exploring the world of effective communication through a variety of methods
- Understanding the key components of effective communications and how they need to be considered every time
- Uncovering the vital essentials to effective planning and how to ensure success
- Realising the importance of managing time, workloads and people rather than them managing you
TRAINING OBJECTIVES
By the end of this training course, participants will be able to:
- Determine how to improve the way they communicate with others through a variety of mediums
- Understand how they can enhance the process of knowledge transfer by creating an understanding in others but also by bringing around change in action
- Identify how to make the most of the time they have, ensuring tasks are achieved effectively
- Understand how to demonstrate a change in ‘mindset’ when it comes to having to deal with workloads and other people
WHO SHOULD ATTEND?
- Administrative Professionals
- Managers
- Team Members
TRAINING METHODOLOGY
This Communication and Planning Skills for Administrative Professionals training course is highly interactional through a variety of experiential learning methods including: discussion, group activities, practice, case studies and review. As well as the required theory, this programme mainly focusses on participants being able to experience and get a sense of what these vital skills will sound, look and feel like. (Also more Business Communication Training Courses)
TRAINING SUMMARY
Outstanding communication and planning skills are essential qualities for administrative professionals to enable an organisation to run smoothly. This comprehensive Communication and Planning Skills for Administrative Professionals training course elaborates on two key areas: good interpersonal working relationships to get the best out of other people and making the most of the time you have to achieve the things that you need to achieve.
TRAINING OUTLINE
Day 1: Communication Essentials
- The Communication Process – the Sender / Receiver principle
- Barriers to effective communications and how to overcome them
- Learn how to communicate with just about anyone – understand others’ work personalities
- Vital interpersonal skills to enhance face-to-face communications – it’s about your Words / Music and Dance
- Learn how to engage the thinking brain to develop more assertive communications
Day 2: Communication Management
- Learn how to communicate with difficult and demanding people
- Manage others rather than them manage you
- Learn how to say ‘no’ more effectively
- Understanding conflict and why it happens
- Learn a variety of conflict resolution styles and use the 4Ps to aid in reaching an agreement
Day 3: Communication Alternatives / Planning Essentials
- How to run effective meetings – uncover the 3 stages of world class meetings
- Ensure buy-in and participant involvement at meetings
- Determine the 4-point plan for emails and letters
- Discover the 7 steps to effective business writing
- Understand the key principles of effective planning – the Wheel of Success
Day 4: Planning Essentials
- Determine how to set attainable goals to ensure the best chance of success
- Learn the 3 Principles of effective Time Management
- Learn how to prioritise your workload to aid in planning your tasks effectively
- Discover how to deal with your ’Time Bandits’
- Learn the 5 Steps to the art of ‘Delegation’ – it’s not about ‘Allocation’
Day 5: Planning Add-ons
- Learn how to get proposals accepted
- Establish problem solving techniques to ensure success every time
- Principles to determine the need for continuous improvement using the WIN /LEARN / CHANGE Model
- Programme Review – Let’s remind, review and reassure
- Let’s plan – action planning for improved Performance and Behavioural outputs
CALL ME BACK
Do you wish for us to conduct this course at your premises?
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ACCREDITATION
EuroMaTech is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
Euromatech is a Knowledge & Human Development Authority (KHDA) approved training institute in Dubai, licensed and approved to deliver training courses in the UAE.
The KHDA is the regulatory authority in the UAE, that oversees administering, approving, supervising, and controlling the activities of various education providers in the UAE. We are proud of our commitment to ensuring quality training courses and status as a KHDA-approved training provider.
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FAQ
Do you provide assistance with hotel accommodation?
Yes, we can assist you with the following:
- Corporate Discount: If available, we can extend our corporate discount for your stay at selected hotels.
- Hotel Suggestions: We can provide recommendations for nearby hotels based on your preferences and budget.
Feel free to explore online booking platforms for the most cost-effective options.
Do you offer customized training for organizations?
Yes, we provide tailored training solutions designed to meet the specific needs of your organization. Customized courses can be delivered either in-person or online, and you can select the dates and duration that best fit your schedule. For more details, please contact us at [email protected]
What types of training formats do you offer?
We provide two flexible training formats to suit your preferences:
- Classroom Training: Experience in-person learning with expert instructors. Engage in interactive discussions, hands-on activities, and benefit from face-to-face networking.
- Online Training: Join live online sessions from anywhere, offering flexibility for those with busy schedules or who prefer remote learning.
- In-House Training: We can bring our training directly to your organization, allowing for tailored sessions that address your specific needs and objectives.
Can you assist with visa arrangements?
Yes, we can help by issuing an official Letter of Invitation once you’ve confirmed your training registration, which can assist in your visa application process.
Who will be the senior consultant leading the training?
We are happy to share the profiles of our expert instructors. To learn more about their qualifications and experience, please contact us [email protected]
