An Intensive 5-day Training Course
Certified Office Management Professional
Office Management and Effective Administration Skills
CLASSROOM DATES
This accredited training course is also available as a generic title: Office Management and Effective Administration Skills
INTRODUCTION
Effective office management is the backbone of any successful organization. The Certified Office Management Professional Training Course equips administrative professionals with the skills, techniques, and confidence needed to manage office operations efficiently, optimize administrative workflows, and support business functions effectively.
This Office Management Professional Course is designed for office administrators, executive secretaries, personal assistants, and administrative supervisors who are looking to refine their organizational, communication, and leadership skills. Through a mix of interactive learning, case studies, and real-world applications, participants will develop a strategic mindset to enhance office productivity, improve time management, and foster positive working relationships.
By attending this Certified Office Management Professional training course, participants will:
- Learn how to manage office systems for increased efficiency.
- Enhance interpersonal and communication skills to build professional relationships.
- Master time and priority management techniques to handle multiple responsibilities.
- Develop strategies to supervise and coordinate administrative staff effectively.
- Improve business writing and document management skills.
- Strengthen decision-making abilities to enhance office operations.
KEY SKILLS YOU WILL GAIN
After completing this training course, participants will be able to demonstrate the following skills and competencies:
- Office Coordination – Manage daily operations smoothly to maintain an efficient work environment.
- Time & Priority Management – Organise tasks effectively to handle multiple responsibilities with ease.
- Professional Communication – Build strong workplace relationships through clear and polished communication.
- Administrative Leadership – Guide and support clerical teams to strengthen productivity and collaboration.
- Document & Information Management – Handle records, reports, and office systems with accuracy and professionalism.
TRAINING OBJECTIVES
By completing this Office Management Professional training course, participants will:
- Gain a deeper understanding of their role and contribution to organizational success.
- Strengthen their professional network and relationships within the workplace.
- Improve personal organization, efficiency, and time management.
- Develop leadership capabilities to manage administrative teams more effectively.
- Learn best practices in office management, workflow optimization, and administrative support.
- Develop an action plan to enhance productivity, communication, and office operations.
WHO SHOULD ATTEND?
The EuroMaTech training course is designed for:
- Office Administrators Responsible for Managing Daily Operations.
- Executive Secretaries and Personal Assistants Supporting Senior Executives.
- Administrative Supervisors Overseeing Clerical and Administrative Staff.
- Team Coordinators Handling Office Workflows and Project Administration.
- Business Support Professionals Looking to Enhance Their Office Management Skills.
- Anyone Newly Appointed to an Office Management or Administrative Role.
TRAINING METHODOLOGY
This Office Management Professional Course adopts an interactive and hands-on approach, ensuring participants gain practical insights and skills applicable to their roles. The EuroMaTech training course includes:
- Engaging case studies and real-world office management scenarios.
- Management games and interactive exercises to reinforce learning.
- Group discussions and networking opportunities to share experiences.
- Best-practice strategies for office organization and team coordination.
- Role-playing activities to develop problem-solving and leadership skills.
This immersive training format ensures participants gain actionable insights and practical techniques to enhance office efficiency and organizational success.
TRAINING SUMMARY
Effective office management is essential for seamless business operations. By attending this Certified Office Management Professional training course, participants will gain:
For Organizations:
- Improved workflow efficiency and administrative processes.
- Strengthened communication and collaboration across departments.
- Increased office productivity through structured management practices.
- Better time management and prioritization of tasks.
- Enhanced organizational professionalism and executive support.
For Participants:
- Stronger organizational, planning, and coordination skills.
- Enhanced ability to manage office systems and administrative teams.
- Improved confidence in handling high-level office responsibilities.
- Mastery of business writing, record-keeping, and professional communication.
- Increased career opportunities in office administration and management.
This Office Management Professional training course provides a comprehensive learning experience, empowering professionals to excel in administrative roles and contribute to organizational success.
TRAINING OUTLINE
Day 1: Programme Introduction / Roles, Competences and Personal Effectiveness
- Programme Introduction and Objectives
- Action Planning
- The ‘Competence’ Model of Skills, Behaviours and Values
- Emotional and Chronistic Intelligence
- Personal Competence Review
- Time Management Constraints – Resources, Systems, Other People and Self
- Handling Requests and Conflicting Priorities
Day 2: Team Working, Communication and Meetings
- Team Working and Team Roles
- Briefing Skills – Giving, Receiving and Passing On
- Organising and Participating in Meetings
- Notes, Minutes and Follow-up
Day 3: Managing Working Relationships / Communication Skills / Supervising Admin Staff
- Delegation – Giving and Receiving
- Coaching and Training Colleagues and Staff – Skills of On-Job Training
- Communication and Listening Skills – Lessons From NLP
- Building Rapport
- Developing a Network of Working Relationships – Influencing Skills
- Assertiveness and Conflict
- People Problems and Problem People
- Helping others Perform – Case Study
- Practical Motivation
- Criticism Skills
Day 4: Managing Time / Desk Management and Office Technology / Writing Skills
- Planning and Priority Setting
- Office Layout and Ergonomics
- Managing the Paper-Load and Developing Paperless Systems
- Getting the Best from Office Technology
- Letter Writing
- E-mail Efficiency and Etiquette
- Writing and Editing Reports
- Proof-Reading Skills
- Setting Up / Developing Writing Layout and Style Guidelines for the Organisation
- Writing & Designing Presentation Slides
Day 5: Managing Information & Budgets / Improving Customer Service and Systems
- Principles of Information Management – Scheduling, Filtering and Digesting
- Interpreting and Presenting Statistical Information
- Designing and Using Graphs
- Designing Surveys, Presenting Findings and Interpreting Meaning
- Basic Concepts of Financial Management
- Monitoring Budgets and Variance
- Improving Customer Service and Systems – Continuous Improvement
- Action Planning
CALL ME BACK
Do you wish for us to conduct this course at your premises?
Discover In-House Solutions
ACCREDITATION
EuroMaTech is a member of the CPD Certification Service, Membership Number – 16851, offering professionals across various industries with CPD learning opportunities.
EuroMaTech is approved to provide recognised independent CPD accreditation compatible with global CPD principles and joins the initiative to increase standards of CPD provision to professionals in relevant market sectors.
EuroMaTech is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
Euromatech is a Knowledge & Human Development Authority (KHDA) approved training institute in Dubai, licensed and approved to deliver training courses in the UAE.
The KHDA is the regulatory authority in the UAE, that oversees administering, approving, supervising, and controlling the activities of various education providers in the UAE. We are proud of our commitment to ensuring quality training courses and status as a KHDA-approved training provider.
FAQ
EuroMaTech provides a range of ISO certification and compliance training courses, including:
- ISO 9001 – Quality Management Systems Training
- ISO 45001 – Occupational Health & Safety Management Training
- ISO 14001 – Environmental Management Systems Training
These courses help organizations adopt internationally recognized standards and improve their overall performance.
To register for a training course, you can:
- Visit the EuroMaTech website, browse the available courses, and follow the online registration process.
- Contact EuroMaTech’s support team for assistance with course selection or inquiries about corporate training solutions.
EuroMaTech stands out as a leader in training and professional development due to:
- 30+ years of experience delivering high-impact training courses across industries.
- Accreditations from leading institutions, ensuring top-tier course quality and recognition.
- A portfolio of thousands of training courses, serving professionals at every level.
- A focus on innovation and future-ready learning models, including blended and digital training.
- Long-term partnerships with organizations globally, ensuring sustained success through talent development.
EuroMaTech has successfully delivered thousands of training courses, with thousands of professionals from over 50 countries attending annually.
We are happy to share the profiles of our expert instructors. To learn more about their qualifications and experience, please contact us [email protected]
We provide two flexible training formats to suit your preferences:
- Classroom Training: Experience in-person learning with expert instructors. Engage in interactive discussions, hands-on activities, and benefit from face-to-face networking.
- Online Training: Join live online sessions from anywhere, offering flexibility for those with busy schedules or who prefer remote learning.
- In-House Training: We can bring our training directly to your organization, allowing for tailored sessions that address your specific needs and objectives.
Yes, we provide tailored training solutions designed to meet the specific needs of your organization. Customized courses can be delivered either in-person or online, and you can select the dates and duration that best fit your schedule. For more details, please contact us at [email protected]
Yes, we can assist you with the following:
- Corporate Discount: If available, we can extend our corporate discount for your stay at selected hotels.
- Hotel Suggestions: We can provide recommendations for nearby hotels based on your preferences and budget.
Feel free to explore online booking platforms for the most cost-effective options.
