An Intensive 5-day Training Course
Performance Management and Employee Relations
Understanding Purpose, Principles, and Key Components of Performance and Employee Relationships
CLASSROOM DATES
INTRODUCTION
Effective people management depends on the ability to align performance expectations with strong, constructive workplace relationships. The Performance Management & Employee Relations Course provides practical tools and insights that support managers and HR professionals in achieving both objectives consistently. The course explores how structured performance management systems and sound employee relations practices work together to enhance engagement, accountability, and organisational outcomes.
An effective performance management approach involves clearly defined objectives, ongoing performance monitoring, constructive feedback, coaching, development planning, and fair appraisal processes. This Employee Relations Training Course demonstrates how these elements can be applied using recognised best practices, ensuring performance expectations are understood, supported, and measured objectively.
The course also addresses the broader employment relationship and the psychological contract between employers and employees. Participants explore how positive reinforcement sustains high performance, while structured interventions address performance gaps early and effectively. Attention is given to managing workplace challenges such as conflict, bullying, mental health concerns, and negotiation within employee relations contexts.
Through an integrated focus on performance management and employee relations, participants gain the capability to build fair, collaborative, and compliant workplaces that support both individual contribution and organisational success.
Key focus areas in Performance Management & Employee Relations Course:
- Designing and implementing effective performance management systems
- Managing underperformance and sustaining high performance
- Understanding the employment relationship and psychological contract
- Resolving workplace conflict and managing sensitive employee issues
- Applying negotiation approaches that deliver mutually beneficial outcomes
KEY SKILLS YOU WILL GAIN
After completing this training course, participants will be able to demonstrate the following skills and competencies:
- Performance Management – Set objectives, monitor outcomes, and address performance gaps effectively.
- Feedback – Deliver constructive, balanced feedback that supports improvement and accountability.
- Employee Relations – Build collaborative and compliant relationships between management and employees.
- Negotiation – Apply structured negotiation techniques to achieve fair and sustainable outcomes.
- Conflict Resolution – Manage disputes professionally using mediation and resolution strategies.
- Workplace Ethics – Apply fair treatment principles aligned with organisational policies and employment law.
TRAINING OBJECTIVES
The Performance Management & Employee Relations Course is designed to strengthen practical capability in managing people performance and workplace relationships. By the end of the course, participants will be able to:
- Understand the key factors that influence individual job performance
- Apply effective feedback techniques to support performance improvement
- Assist employees in addressing work-performance challenges constructively
- Explain the organisational and individual purposes of performance appraisal
- Develop a collaborative and professional approach to employee relations
- Apply effective negotiation practices within employee relations contexts
- Analyse conflict situations and apply appropriate resolution and mediation techniques
WHO SHOULD ATTEND?
The Performance Management training course will be particularly beneficial to:
- Employee Relations (ER) Personnel
- Industrial Relations (IR) Personnel
- All HR Professionals
- Anyone Involved in Industrial Relations (IR), Employee Relations (ER) or Labour Relations
- Human Resource Management (HRM) Professionals
- Union Delegates and Officials
- Organisational Development specialists
- HR Business Partners
- Training, Learning, and Development Professionals
TRAINING METHODOLOGY
The Performance Management & Employee Relations Course uses a dynamic and interactive learning approach to ensure practical understanding and application. Each topic is introduced through structured presentations supported by facilitator-led discussion to clarify concepts and encourage reflection.
Participants engage in role plays, case studies, videos, group exercises, and structured feedback sessions that mirror real workplace scenarios. These activities are designed to build confidence in applying performance management tools, handling employee relations challenges, and managing conflict professionally.
The methodology promotes active participation and experiential learning, enabling participants to translate theory into practice. This approach ensures that learning is relevant, engaging, and directly applicable to participants’ professional responsibilities.
TRAINING SUMMARY
The Performance Management & Employee Relations Course equips professionals with the knowledge and skills required to improve individual performance while supporting positive workplace relationships. The course integrates modern performance management practices with key employee relations principles relevant to today’s organisations.
Participants gain a practical understanding of how to manage performance expectations, conduct effective appraisals, and address performance issues constructively. The course also strengthens capability in managing employee relations challenges, negotiation, and conflict resolution within a fair and compliant framework.
By completing this Employee Relations Training Course, participants are better prepared to support organisational effectiveness, employee engagement, and sustainable performance outcomes through informed and professional people management practices.
TRAINING OUTLINE
Day 1: Performance Management in Context
- Maintaining Good Performance
- Setting Achievable Goals and Expectations
- Positive Reinforcement, Acknowledgement and Praise
- Handling Disciplinary Issues and the Performance Gap
- Handling Employee Personal Problems
- A Three-Step Method for Closing the Performance Gap
Day 2: Improving Your Performance Appraisal System
- Why Performance Appraisal Matters
- Performance Appraisal in a Multi-Cultural Setting
- Common Reasons for Failure and Mistakes Made
- Planning & Preparing, Conducting, & Structuring the Appraisal Interview
- What To Do After the Interview and How to Deal with Disagreements
- How Talent Management, Succession Planning and Total Reward Integrate
Day 3: Employee, Labour & Industrial Relations
- The context for Employee & Industrial Relations
- Why Employment Law Matters
- Current Global Trends in Employee Relations
- Trade Unionism – Past, Present & Future
- The Changing Employment Relationship and Psychological Contract
- Emerging Workplace Issues for ER
Day 4: Managing Conflict & Negotiation Skills for Workplace Harmony
- A Win-Win Approach to Negotiation
- Stages of Negotiation
- The Coleman Raider “Bare-Bones” Model
- Resolving and Managing Conflict
- Avoiding Conflict Escalation
- Alternative Dispute Resolution (ADR) and Workplace Mediation
Day 5: Key Issues for the Modern Workplace
- Emerging Workplace Issues for ER
- Understanding Mental Health in the Workplace
- Employee Assistance Programming (EAP)
- Workplace Bullying – Analysis, Intervention, and Prevention
- The Future of Work – Robotics and Artificial Intelligence (AI)
- Personal Action Planning
CALL ME BACK
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ACCREDITATION
EuroMaTech is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
Euromatech is a Knowledge & Human Development Authority (KHDA) approved training institute in Dubai, licensed and approved to deliver training courses in the UAE.
The KHDA is the regulatory authority in the UAE, that oversees administering, approving, supervising, and controlling the activities of various education providers in the UAE. We are proud of our commitment to ensuring quality training courses and status as a KHDA-approved training provider.
FAQ
EuroMaTech provides a range of ISO certification and compliance training courses, including:
- ISO 9001 – Quality Management Systems Training
- ISO 45001 – Occupational Health & Safety Management Training
- ISO 14001 – Environmental Management Systems Training
These courses help organizations adopt internationally recognized standards and improve their overall performance.
To register for a training course, you can:
- Visit the EuroMaTech website, browse the available courses, and follow the online registration process.
- Contact EuroMaTech’s support team for assistance with course selection or inquiries about corporate training solutions.
EuroMaTech stands out as a leader in training and professional development due to:
- 30+ years of experience delivering high-impact training courses across industries.
- Accreditations from leading institutions, ensuring top-tier course quality and recognition.
- A portfolio of thousands of training courses, serving professionals at every level.
- A focus on innovation and future-ready learning models, including blended and digital training.
- Long-term partnerships with organizations globally, ensuring sustained success through talent development.
EuroMaTech has successfully delivered thousands of training courses, with thousands of professionals from over 50 countries attending annually.
We are happy to share the profiles of our expert instructors. To learn more about their qualifications and experience, please contact us [email protected]
We provide two flexible training formats to suit your preferences:
- Classroom Training: Experience in-person learning with expert instructors. Engage in interactive discussions, hands-on activities, and benefit from face-to-face networking.
- Online Training: Join live online sessions from anywhere, offering flexibility for those with busy schedules or who prefer remote learning.
- In-House Training: We can bring our training directly to your organization, allowing for tailored sessions that address your specific needs and objectives.
Yes, we provide tailored training solutions designed to meet the specific needs of your organization. Customized courses can be delivered either in-person or online, and you can select the dates and duration that best fit your schedule. For more details, please contact us at [email protected]
Yes, we can assist you with the following:
- Corporate Discount: If available, we can extend our corporate discount for your stay at selected hotels.
- Hotel Suggestions: We can provide recommendations for nearby hotels based on your preferences and budget.
Feel free to explore online booking platforms for the most cost-effective options.
