An Intensive 5-day Training Course
Organising and Behavioural Skills for Administrative Professionals / Executive Secretaries / PAs
Elevate Your Impact with Modern Behavioural Tools and Organising Techniques
CLASSROOM DATES
INTRODUCTION
Administrative professionals today are essential contributors to organizational agility, structure, and behavioral harmony. As the workplace continues to evolve, so does the need for administrative roles to combine emotional intelligence with strategic organizing skills. This EuroMaTech training course empowers participants to explore their behavioral style, master self-management, and apply proven methods to create order, clarity, and effective communication, even in dynamic or high-pressure environments.
Participants will benefit from a unique blend of timeless organizing principles and up-to-date behavioural strategies, including modern tools for coordination, hybrid collaboration, and proactive thinking. The course is structured as a professional journey of reflection, skill-building, and role-based application. From improving focus and prioritization to managing behavioural responses, this experience is tailored to meet today’s real challenges with confidence, structure, and professionalism.
Essentially, this EuroMaTech training course aims to enhance performance and behavioural outputs within the workplace by:
- Exploring essential self-management and behavioural awareness strategies
- Understanding how emotional intelligence and resilience support daily excellence
- Applying modern organizing frameworks to improve structure and clarity
- Strengthening communication and behavioural adaptability in diverse settings
TRAINING OBJECTIVES
By the end of this Organising and Behavioural Skills for Administrative Professionals / Executive Secretaries / PAs training course, participants will be able to:
- Apply emotional intelligence to manage behavioural responses and professional interactions
- Organize tasks, priorities, and environments with clarity and control
- Adapt to evolving work expectations using behavioural flexibility
- Build productive working relationships through positive behaviour and communication
- Enhance structure, resilience, and output using modern organizing tool
WHO SHOULD ATTEND?
This EuroMaTech training course is ideal for:
- Administrative Professionals
- Executive Secretaries
- Personal Assistants
- Project Support Officers
- Office Management Staff
TRAINING METHODOLOGY
This EuroMaTech training course adopts an interactive, hands-on approach, integrating leadership simulations, role-plays, case studies, and group discussions to reinforce practical skills. Participants will engage in self-assessments, coaching techniques, and video-based learning to enhance their leadership effectiveness. The Organising and Behavioural Skills for Administrative Professionals / Executive Secretaries / PAs training concludes with action planning sessions, ensuring participants can apply their learning to real-world supervisory challenges. (Take a look at our Administration & Secretarial Training Courses)
TRAINING SUMMARY
This EuroMaTech training course is designed to encourage discussion and will enable personal examples to be shared. It also provides a variety of opportunities to reflect and consider outputs to date and consider how to become more of a 21st century Secretary, PA or Administrative Professional. Practical exercises and simple, easy-to-use models will form the basis of the program, enabling participants to gain a sense of achievement and leave adopting a ‘can do’ attitude.
TRAINING OUTLINE
Day 1: Behaviours and the Modern Workplace
- Understand the Psychological Triggers of Workplace Behaviour
- Developing Strong Working Relationships
- Understanding and Using Emotional Intelligence Effectively
- Understanding Behavioural Styles and Their Impact
- Improve Your Self-Image and Confidence
Day 2: Time Management and Prioritizing
- Identify and Deal with Time Wasters
- Control Interruptions and Improve Focus
- Learn to Say “No” Positively
- Prioritize Your Work More Effectively
- Learn the Art of Delegation
Day 3: Being Organized and Goal-Oriented
- Benefits of Being Organized in a Busy Role
- Discover Simple and Powerful Planning Tools
- Set Clear Objectives for Personal and Team Success
- Learn to Use Planning as a Motivational Tool
- Align Daily Tasks with Broader Goals
Day 4: Working in Teams and Building Trust
- Team Behavioural Dynamics and Trust Building
- Understand Team Roles and Responsibilities
- Build an Atmosphere of Cooperation and Trust
- Share and Delegate Responsibilities
- Working with Challenging or Negative People
Day 5: Being Proactive and Taking Ownership
- Being a Strategic and Forward-Thinking Assistant
- Apply a Problem-Solving Approach to New Tasks
- Manage Stress and Build Personal Resilience
- Support Management in Achieving Organizational Goals
- Create a Personal Action Plan
CALL ME BACK
Do you wish for us to conduct this course at your premises?
Discover In-House Solutions
ACCREDITATION
EuroMaTech is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
Euromatech is a Knowledge & Human Development Authority (KHDA) approved training institute in Dubai, licensed and approved to deliver training courses in the UAE.
The KHDA is the regulatory authority in the UAE, that oversees administering, approving, supervising, and controlling the activities of various education providers in the UAE. We are proud of our commitment to ensuring quality training courses and status as a KHDA-approved training provider.
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FAQ
EuroMaTech provides a range of ISO certification and compliance training courses, including:
- ISO 9001 – Quality Management Systems Training
- ISO 45001 – Occupational Health & Safety Management Training
- ISO 14001 – Environmental Management Systems Training
These courses help organizations adopt internationally recognized standards and improve their overall performance.
To register for a training course, you can:
- Visit the EuroMaTech website, browse the available courses, and follow the online registration process.
- Contact EuroMaTech’s support team for assistance with course selection or inquiries about corporate training solutions.
EuroMaTech stands out as a leader in training and professional development due to:
- 30+ years of experience delivering high-impact training courses across industries.
- Accreditations from leading institutions, ensuring top-tier course quality and recognition.
- A portfolio of thousands of training courses, serving professionals at every level.
- A focus on innovation and future-ready learning models, including blended and digital training.
- Long-term partnerships with organizations globally, ensuring sustained success through talent development.
EuroMaTech has successfully delivered thousands of training courses, with thousands of professionals from over 50 countries attending annually.
We are happy to share the profiles of our expert instructors. To learn more about their qualifications and experience, please contact us info@euromatech.com
We provide two flexible training formats to suit your preferences:
- Classroom Training: Experience in-person learning with expert instructors. Engage in interactive discussions, hands-on activities, and benefit from face-to-face networking.
- Online Training: Join live online sessions from anywhere, offering flexibility for those with busy schedules or who prefer remote learning.
- In-House Training: We can bring our training directly to your organization, allowing for tailored sessions that address your specific needs and objectives.
Yes, we provide tailored training solutions designed to meet the specific needs of your organization. Customized courses can be delivered either in-person or online, and you can select the dates and duration that best fit your schedule. For more details, please contact us at inhouse@euromatech.com
Yes, we can assist you with the following:
- Corporate Discount: If available, we can extend our corporate discount for your stay at selected hotels.
- Hotel Suggestions: We can provide recommendations for nearby hotels based on your preferences and budget.
Feel free to explore online booking platforms for the most cost-effective options.
