An Intensive 5-day Training Course
Operational KPIs & Process Improvement
Measuring Operational Performance, Identifying Losses & Driving Continuous Improvement
CLASSROOM DATES
INTRODUCTION
This Operational KPIs & Process Improvement training course develops the practical capability to measure operational performance, identify process losses and convert performance information into targeted improvement actions. Effective operations require more than monitoring large numbers of metrics. Managers and technical professionals need to understand which indicators reveal reliability, efficiency, quality, productivity and process performance, and how these measures can be used to identify where intervention will create the greatest value.
The EuroMaTech training course connects operational KPI management with process analysis, maintenance performance and continuous improvement. Participants will learn how to select meaningful leading and lagging indicators, establish baselines and targets, analyse performance gaps and investigate underlying causes. They will apply process mapping, root-cause analysis and improvement prioritisation before examining maintenance and reliability KPIs, dashboards and performance-review practices. The course concludes with a structured approach to sustaining improvements and embedding operational performance management into routine decision-making.
This Operational KPIs & Process Improvement training course will highlight:
- Selecting KPIs that reflect operational priorities and performance drivers
- Measuring productivity, efficiency, quality, reliability and process performance
- Identifying performance gaps, losses, bottlenecks and recurring problems
- Applying process analysis and root-cause techniques to operational issues
- Using maintenance and reliability indicators to improve asset performance
- Converting KPI insights into prioritised and sustainable improvement actions
TRAINING OBJECTIVES
By the end of this Operational KPIs & Process Improvement training course, participants will be able to:
- Develop operational KPIs aligned with process and business requirements.
- Establish meaningful baselines, targets and performance thresholds.
- Analyse operational data to identify losses, bottlenecks and performance gaps.
- Apply structured process and root-cause analysis techniques.
- Evaluate maintenance and reliability performance using relevant indicators.
- Develop and monitor improvement actions using operational dashboards and review processes.
WHO SHOULD ATTEND?
This Operational KPIs & Process Improvement training course is designed for professionals responsible for operational performance, maintenance, process efficiency and continuous improvement. It will be particularly valuable for:
- Operations Managers and Supervisors
- Maintenance Managers and Engineers
- Reliability Engineers
- Operational Excellence Professionals
- Process Improvement Professionals
- Production Managers and Engineers
- Asset and Facility Managers
- Performance and KPI Professionals
- Quality and Continuous Improvement Professionals
- Department and Functional Managers responsible for operational results
TRAINING METHODOLOGY
This Operational KPIs & Process Improvement training course combines expert-led presentations, operational case studies, KPI-design exercises, process-mapping activities and performance-analysis scenarios. Participants will work with representative operational data to identify performance gaps, investigate causes and prioritise improvement opportunities. Maintenance, reliability and process-performance examples will demonstrate how indicators should be interpreted together rather than in isolation. Practical exercises will also address dashboards, performance reviews and improvement action plans.
TRAINING SUMMARY
Training Summary
Upon completing this Training Course, participants and their organisations will experience:
- Greater consistency in measuring operational performance
- Better visibility of productivity, quality and reliability losses
- Earlier identification of operational problems and bottlenecks
- Stronger maintenance and asset-performance monitoring
- More evidence-based prioritisation of improvement initiatives
- Improved accountability for sustaining operational improvements
Participants attending this Operational KPIs & Process Improvement training course will develop:
- Greater confidence in selecting and interpreting operational KPIs
- Improved ability to distinguish useful measures from low-value metrics
- Stronger skills in analysing process and performance gaps
- Practical capability in root-cause and process-improvement techniques
- Better understanding of maintenance and reliability performance indicators
- Improved ability to translate performance findings into corrective actions
TRAINING OUTLINE
Day 1: Operational Performance & KPI Fundamentals
- Connecting operational objectives with measurable performance
- Understanding productivity, efficiency, quality, reliability and effectiveness
- Distinguishing leading and lagging operational indicators
- Identifying Critical Success Factors and performance drivers
- Developing clear KPI definitions, formulas and ownership
- Establishing baselines, targets and performance thresholds
Day 2: Process Performance, Losses & Bottlenecks
- Understanding processes, inputs, outputs and performance relationships
- Mapping operational processes and identifying critical control points
- Measuring process capacity, cycle time, throughput and utilisation
- Identifying waste, delays, constraints and performance losses
- Analysing bottlenecks and their effect on overall operations
- Prioritising process-improvement opportunities
Day 3: Maintenance, Reliability & Asset Performance KPIs
- Connecting maintenance performance with operational objectives
- Measuring equipment availability, reliability and maintainability
- Understanding MTBF, MTTR and equipment downtime
- Planned versus reactive maintenance performance
- Schedule compliance, backlog and maintenance effectiveness
- Using Overall Equipment Effectiveness (OEE) to understand performance losses
Day 4: Performance Analysis & Process Improvement
- Interpreting trends, variations and performance exceptions
- Moving from performance symptoms to underlying causes
- Applying Pareto analysis to prioritise operational problems
- Using cause-and-effect analysis and the 5 Whys
- Developing corrective and preventive improvement actions
- Evaluating improvement options based on impact, effort and operational risk
Day 5: Dashboards, Performance Reviews & Sustained Improvement
- Designing practical operational and maintenance dashboards
- Selecting information for management and frontline performance reviews
- Conducting effective operational performance meetings
- Assigning actions, responsibilities and completion requirements
- Monitoring whether improvement actions deliver expected results
- Building a continuous performance-improvement cycle
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ACCREDITATION
EuroMaTech is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
FAQ
EuroMaTech provides a range of ISO certification and compliance training courses, including:
- ISO 9001 – Quality Management Systems Training
- ISO 45001 – Occupational Health & Safety Management Training
- ISO 14001 – Environmental Management Systems Training
These courses help organizations adopt internationally recognized standards and improve their overall performance.
To register for a training course, you can:
- Visit the EuroMaTech website, browse the available courses, and follow the online registration process.
- Contact EuroMaTech’s support team for assistance with course selection or inquiries about corporate training solutions.
EuroMaTech stands out as a leader in training and professional development due to:
- 30+ years of experience delivering high-impact training courses across industries.
- Accreditations from leading institutions, ensuring top-tier course quality and recognition.
- A portfolio of thousands of training courses, serving professionals at every level.
- A focus on innovation and future-ready learning models, including blended and digital training.
- Long-term partnerships with organizations globally, ensuring sustained success through talent development.
EuroMaTech has successfully delivered thousands of training courses, with thousands of professionals from over 50 countries attending annually.
We are happy to share the profiles of our expert instructors. To learn more about their qualifications and experience, please contact us info@euromatech.com
We provide two flexible training formats to suit your preferences:
- Classroom Training: Experience in-person learning with expert instructors. Engage in interactive discussions, hands-on activities, and benefit from face-to-face networking.
- Online Training: Join live online sessions from anywhere, offering flexibility for those with busy schedules or who prefer remote learning.
- In-House Training: We can bring our training directly to your organization, allowing for tailored sessions that address your specific needs and objectives.
Yes, we provide tailored training solutions designed to meet the specific needs of your organization. Customized courses can be delivered either in-person or online, and you can select the dates and duration that best fit your schedule. For more details, please contact us at inhouse@euromatech.com
Yes, we can assist you with the following:
- Corporate Discount: If available, we can extend our corporate discount for your stay at selected hotels.
- Hotel Suggestions: We can provide recommendations for nearby hotels based on your preferences and budget.
Feel free to explore online booking platforms for the most cost-effective options.
