An Intensive 5-day Training Course
Developing Purchasing Policies, Processes & Service Level Agreements
Designing World-Class Procurement Policies, Processes, and SLAs
CLASSROOM DATES
INTRODUCTION
Purchasing Policies & Service Level Agreements Training by EuroMaTech equips professionals with the skills and frameworks required to design, implement, and manage effective purchasing systems that align with organizational strategy and deliver measurable value.
This Purchasing Policies & Service Level Agreements Course focuses on developing comprehensive procurement strategies supported by structured policies, performance-driven processes, and clear Key Performance Indicators (KPIs). Participants will explore how effective SLAs contribute to supplier performance, cost control, and long-term strategic partnerships.
Through a combination of case studies, best practices, and real-world simulations, delegates will gain the tools to create procurement frameworks that balance control with agility. The training also emphasizes stakeholder collaboration, risk mitigation, and cross-functional policy alignment to ensure procurement excellence.
Key areas covered include:
- Designing and implementing procurement policies aligned with corporate strategy
- Developing measurable SLAs and performance-based KPIs
- Managing cross-functional procurement processes
- Ensuring compliance and minimizing contractual disputes
- Streamlining procurement to enhance efficiency and reduce costs
- Driving organizational improvement through policy consistency and control
TRAINING OBJECTIVES
By the end of this Purchasing Policies & Service Level Agreements Training, participants will be able to:
- Define and align purchasing policies with strategic organizational goals
- Identify stakeholder requirements for effective procurement frameworks
- Develop clear and actionable purchasing procedures
- Select appropriate sourcing strategies for various procurement categories
- Minimize risks, disputes, and uncontrolled spending through structured governance
- Create and manage KPIs and SLAs to measure procurement performance
- Formulate balanced scorecards to monitor supplier effectiveness
- Draft concise, implementable policies that drive sustainable improvement
WHO SHOULD ATTEND?
This Purchasing Policies & Service Level Agreements Course is designed for professionals involved in procurement and contract management who aim to enhance strategic purchasing operations. It is highly beneficial for:
- Procurement, Purchasing, and Buying Professionals
- Managers and Supervisors Responsible for Procurement Processes
- Buyers in Public, Private, and Government Organizations
- Project and Contract Management Personnel
- Supply Chain and Logistics Officers
- Business Unit Leaders Seeking to Improve Policy Governance
TRAINING METHODOLOGY
The Purchasing Policies & Service Level Agreements Training adopts an interactive and practical learning approach. Participants will engage in group discussions, policy drafting exercises, and role-playing simulations designed to replicate real procurement challenges.
Through video presentations, case studies, and peer learning, delegates will enhance their understanding of best practices in developing purchasing policies and service frameworks. This participatory environment ensures that each attendee gains actionable insights that can be directly applied within their organization.
TRAINING SUMMARY
The EuroMaTech Purchasing Policies & Service Level Agreements Course provides participants with a structured approach to developing, implementing, and managing procurement frameworks that deliver measurable results. Delegates will learn how to create policies that balance flexibility with control, streamline purchasing operations, and strengthen supplier relationships through effective SLAs.
By the end of the course, participants will be capable of establishing procurement systems that align with strategic objectives, reduce operational risks, and improve overall efficiency. This training empowers professionals to drive excellence in procurement performance while ensuring transparency, compliance, and value for money.
TRAINING OUTLINE
Day 1: Procurement Strategy in the Organisation
- Role of Procurement in the Organisation
- Public and Private Procurement Strategies
- Strategic Objectives
- Segmenting the Procurement Spend
- Best Practices
- Alignment with Stakeholders
- Where Do Problems Come From and Are They Avoidable?
Day 2: Procurement Choices and Approaches
- Single / Sole or Multiple Suppliers
- Appropriate Procurement Routes – Tenders, Negotiations, Sole Source
- Managing Low Value Spends
- Supplier Selection Processes
- Supplier Development
- National / Local Supplier Preference
- Partnership and Alliance Relationships
Day 3: Policies and Procedures
- Ethics and Legal Compliance
- National and International Sourcing
- Electronic Procurement Options
- Blacklisting Process
- Signing Levels and Approvals
- Commercial Risk Appetite
- Audit and Inspection
- Process Development
Day 4: Developing KPIs and SLAs
- Purpose of KPIs
- The Balanced Scorecard
- Using KPIs for Continual Improvement
- Buying Services Compared to Buying Goods
- Role of SLAs
- Typical Contents of SLAs
- Measuring Internal and External Performance
Day 5: Implementing Policies and Procedures
- Drafting Clear Policy Statements
- Action Words for Clarity
- Allocating Responsibility
- Writing Clearly and Well
- Accreditation of Processes to International Standards
- Planning for Implementation
- Personal Action Plans
CALL ME BACK
Do you wish for us to conduct this course at your premises?
Discover In-House Solutions
ACCREDITATION
EuroMaTech is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
Euromatech is a Knowledge & Human Development Authority (KHDA) approved training institute in Dubai, licensed and approved to deliver training courses in the UAE.
The KHDA is the regulatory authority in the UAE, that oversees administering, approving, supervising, and controlling the activities of various education providers in the UAE. We are proud of our commitment to ensuring quality training courses and status as a KHDA-approved training provider.
FAQ
EuroMaTech provides a range of ISO certification and compliance training courses, including:
- ISO 9001 – Quality Management Systems Training
- ISO 45001 – Occupational Health & Safety Management Training
- ISO 14001 – Environmental Management Systems Training
These courses help organizations adopt internationally recognized standards and improve their overall performance.
To register for a training course, you can:
- Visit the EuroMaTech website, browse the available courses, and follow the online registration process.
- Contact EuroMaTech’s support team for assistance with course selection or inquiries about corporate training solutions.
EuroMaTech stands out as a leader in training and professional development due to:
- 30+ years of experience delivering high-impact training courses across industries.
- Accreditations from leading institutions, ensuring top-tier course quality and recognition.
- A portfolio of thousands of training courses, serving professionals at every level.
- A focus on innovation and future-ready learning models, including blended and digital training.
- Long-term partnerships with organizations globally, ensuring sustained success through talent development.
EuroMaTech has successfully delivered thousands of training courses, with thousands of professionals from over 50 countries attending annually.
We are happy to share the profiles of our expert instructors. To learn more about their qualifications and experience, please contact us info@euromatech.com
We provide two flexible training formats to suit your preferences:
- Classroom Training: Experience in-person learning with expert instructors. Engage in interactive discussions, hands-on activities, and benefit from face-to-face networking.
- Online Training: Join live online sessions from anywhere, offering flexibility for those with busy schedules or who prefer remote learning.
- In-House Training: We can bring our training directly to your organization, allowing for tailored sessions that address your specific needs and objectives.
Yes, we provide tailored training solutions designed to meet the specific needs of your organization. Customized courses can be delivered either in-person or online, and you can select the dates and duration that best fit your schedule. For more details, please contact us at inhouse@euromatech.com
Yes, we can assist you with the following:
- Corporate Discount: If available, we can extend our corporate discount for your stay at selected hotels.
- Hotel Suggestions: We can provide recommendations for nearby hotels based on your preferences and budget.
Feel free to explore online booking platforms for the most cost-effective options.
