An Intensive 5-day Training Course
Customer Experience Analytics
How to Use Data to Improve CX
CLASSROOM DATES
INTRODUCTION
Digital transformation is revolutionizing how businesses interact with customers, deliver services, and optimize operations. This course explores the latest technologies, strategies, and best practices to enhance customer experience (CX) through digital innovation. Participants will learn how to leverage automation, AI, data analytics, and omnichannel solutions to drive efficiency and competitive advantage in customer service and delivery.
This EuroMaTech training course provides hands-on insights into implementing digital tools while maintaining a customer-centric approach. Attendees will gain practical skills to design and execute digital transformation initiatives that improve service quality, reduce costs, and foster long-term customer loyalty.
This Customer Experience Analytics training course Highlights:
- Understand key digital transformation trends in customer service
- Learn how AI and automation enhance service delivery
- Explore data-driven decision-making for customer experience
- Master omnichannel strategies for seamless customer interactions
- Develop a roadmap for digital transformation in service operations
- Gain insights into measuring and optimizing digital CX success
TRAINING OBJECTIVES
- Equip participants with digital tools for superior customer service
- Teach strategies for integrating AI and automation in service delivery
- Enhance data analytics skills for customer insights
- Develop omnichannel engagement frameworks
- Foster innovation in customer experience management
- Provide actionable steps for digital transformation implementation
TRAINING METHODOLOGY
This Customer Experience Analytics training course blends interactive lectures, case studies, group discussions, and hands-on exercises to ensure practical learning. Real-world examples and digital tools will be demonstrated to reinforce key concepts.
Participants will engage in role-playing, simulations, and collaborative projects to apply digital transformation strategies. Expert facilitators will provide personalized feedback and actionable takeaways.
TRAINING SUMMARY
This Customer Experience Analytics course empowers professionals to lead digital transformation in customer service and delivery. Covering AI, automation, data analytics, and omnichannel strategies, it equips attendees with the skills to enhance CX, streamline operations, and drive business growth, through Data Analytics.
TRAINING OUTLINE
Day 1: Foundations of Digital Transformation in Customer Service
- Overview of Digital Transformation Trends in CX
- The Role of AI and Chatbots in Customer Support
- Key Challenges in Transitioning to Digital Service Models
- Case Studies of Successful Digital Service Transformations
- Tools for Assessing Current Customer Service Maturity
- Workshop: Identifying Digital Opportunities in Your Organization
Day 2: Leveraging Data & Analytics for Customer Insights
- Importance of Data-Driven Decision-Making in CX
- Techniques for Collecting and Analyzing Customer Feedback
- Predictive Analytics for Proactive Service Delivery
- Personalization Strategies Using Customer Data
- Tools for Real-Time Customer Behavior Tracking
- Group Exercise: Building a Customer Insights Dashboard
Day 3: Automation & AI in Service Delivery
- Implementing Chatbots and Virtual Assistants
- Robotic Process Automation (RPA) for Service Efficiency
- Ethical Considerations in AI-driven Customer Interactions
- Best Practices for Integrating Automation with Human Support
- Measuring ROI on Automation Investments
- Hands-On Lab: Designing an Automated Customer Journey
Day 4: Omnichannel Strategies & Future Trends
- Creating Seamless Customer Experiences Across Channels
- Integrating Social Media, Email, and Live Chat in CX
- The Rise of Self-Service Portals and Knowledge Bases
- Emerging Technologies (IoT, blockchain) in Service Delivery
- Developing a Digital Transformation Roadmap
- Final Project: Presenting a Digital CX Improvement Plan
Day 5: Scaling & Sustaining Digital Transformation in CX
- Strategies for Scaling Digital Initiatives Across Global Customer Service Teams
- Change Management to Drive Adoption of New Digital Tools and Workflows
- Cybersecurity and Compliance in Customer Data Handling and AI Ethics
- Continuous Improvement Frameworks (e.g., Agile, DevOps) for CX Innovation
- Panel Discussion: Industry Leaders Share Real-World Challenges and Future Trends
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ACCREDITATION
EuroMaTech is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
Euromatech is a Knowledge & Human Development Authority (KHDA) approved training institute in Dubai, licensed and approved to deliver training courses in the UAE.
The KHDA is the regulatory authority in the UAE, that oversees administering, approving, supervising, and controlling the activities of various education providers in the UAE. We are proud of our commitment to ensuring quality training courses and status as a KHDA-approved training provider.
FAQ
EuroMaTech provides a range of ISO certification and compliance training courses, including:
- ISO 9001 – Quality Management Systems Training
- ISO 45001 – Occupational Health & Safety Management Training
- ISO 14001 – Environmental Management Systems Training
These courses help organizations adopt internationally recognized standards and improve their overall performance.
To register for a training course, you can:
- Visit the EuroMaTech website, browse the available courses, and follow the online registration process.
- Contact EuroMaTech’s support team for assistance with course selection or inquiries about corporate training solutions.
EuroMaTech stands out as a leader in training and professional development due to:
- 30+ years of experience delivering high-impact training courses across industries.
- Accreditations from leading institutions, ensuring top-tier course quality and recognition.
- A portfolio of thousands of training courses, serving professionals at every level.
- A focus on innovation and future-ready learning models, including blended and digital training.
- Long-term partnerships with organizations globally, ensuring sustained success through talent development.
EuroMaTech has successfully delivered thousands of training courses, with thousands of professionals from over 50 countries attending annually.
We are happy to share the profiles of our expert instructors. To learn more about their qualifications and experience, please contact us info@euromatech.com
We provide two flexible training formats to suit your preferences:
- Classroom Training: Experience in-person learning with expert instructors. Engage in interactive discussions, hands-on activities, and benefit from face-to-face networking.
- Online Training: Join live online sessions from anywhere, offering flexibility for those with busy schedules or who prefer remote learning.
- In-House Training: We can bring our training directly to your organization, allowing for tailored sessions that address your specific needs and objectives.
Yes, we provide tailored training solutions designed to meet the specific needs of your organization. Customized courses can be delivered either in-person or online, and you can select the dates and duration that best fit your schedule. For more details, please contact us at inhouse@euromatech.com
Yes, we can assist you with the following:
- Corporate Discount: If available, we can extend our corporate discount for your stay at selected hotels.
- Hotel Suggestions: We can provide recommendations for nearby hotels based on your preferences and budget.
Feel free to explore online booking platforms for the most cost-effective options.
