An Intensive 5-day Training Course
Business English & Communication Skills
Master Business English and Communication Skills for Professional Success and Clarity
INTRODUCTION
The Business English & Communication Skills Course is designed to strengthen the essential language and communication competencies required to perform confidently and professionally in today’s global business environment. English is a critical capability for building credibility, engaging stakeholders, and presenting information with accuracy and impact. This EuroMaTech training course helps delegates refine their command of English grammar, punctuation, spelling, vocabulary, and structure while applying these skills to real workplace communication scenarios.
Participants will develop advanced literacy and communication techniques across listening, speaking, reading, and writing. Practical exercises mirror authentic business situations such as writing reports, preparing correspondence, contributing in meetings, presenting information, and interpreting complex documents. The course also focuses on enhancing clarity, accuracy, and confidence—core attributes needed to interact effectively at management and professional levels.
Delegates will gain a deeper understanding of the language strategies used in business contexts and build the capability to express ideas clearly, respond intelligently in conversations, and produce high-quality written content. This structured learning experience ensures participants leave equipped to navigate English-language business communication with fluency and professionalism.
Key themes included in the Business English & Communication Skills Course:
- Understanding advanced spelling patterns, grammar, and editorial standards
- Improving comprehension of written business materials
- Developing strong active listening and assertive communication techniques
- Writing reports, guidelines, instructions, and high-impact correspondence
- Presenting confidently and structuring messages for influence
- Enhancing professional vocabulary and workplace communication habits
TRAINING OBJECTIVES
This Business English Skills Training Course helps participants strengthen their English proficiency by developing advanced business communication competencies. By the end of the training, delegates will be able to:
- Engage confidently in extended English conversations and discussions
- Take accurate notes and summarise unfamiliar topics during meetings
- Participate effectively in group conversations, debates, and presentations
- Read, interpret, and evaluate complex business documents, letters, and reports
- Write clear, coherent business correspondence tailored to purpose and audience
- Produce concise, well-structured instructions, guidelines, and reports
- Improve compositional clarity through accurate grammar, spelling, and punctuation
- Apply active listening and critical thinking techniques in professional settings
- Communicate with authority and confidence across diverse business scenarios
WHO SHOULD ATTEND?
This Business English & Communication Skills Course is ideal for professionals seeking to elevate their English proficiency for stronger workplace impact. It will benefit:
- Individuals who use English as a second or third language in business settings
- Professionals requiring advanced communication for managerial roles
- Team leaders and supervisors needing improved clarity in written and verbal communication
- Staff involved in presenting, reporting, and documenting business information
- Employees preparing to engage confidently with international clients or colleagues
- Anyone aiming to strengthen their professional English for career progression
TRAINING METHODOLOGY
This EuroMaTech course uses a highly interactive, blended learning approach incorporating presentations, demonstrations, guided practice, and experiential exercises. Participants engage in structured activities such as role-plays, peer discussions, listening tasks, editing drills, writing assignments, reading analysis, and meeting simulations. Group dynamics, reflective questions, and storytelling help reinforce key concepts, while individual coaching provides tailored support for language and communication challenges.
Real business texts, case studies, and workplace scenarios ensure immediate relevance and practical application. Throughout the sessions, delegates receive constructive feedback to help refine clarity, accuracy, and confidence. The methodology combines 70% practical, hands-on learning with 30% targeted instruction, ensuring steady and measurable improvement in English communication skills.
TRAINING SUMMARY
The Business English & Communication Skills Course equips participants with the advanced language proficiency required to communicate with authority in professional environments. Through a structured blend of practice-based activities, delegates refine their listening, speaking, reading, and writing abilities while developing confidence in handling complex business interactions. The course ensures participants can interpret professional documents, prepare high-quality written materials, contribute effectively to discussions, and present information with clarity. This improved capability strengthens workplace collaboration, enhances productivity, and elevates overall organisational communication quality.
TRAINING OUTLINE
Day 1: Improving Confidence in Spelling
Helping You Understand the Basic Building Blocks of the English Language – Sounds, Written Expressions, Essential Spelling Patterns and Exceptions to These Patterns - So You Can Read and Write Proficiently.
- The 44 Unique Phonemes in English, That Combine to Form Sounds, Words and Meanings
- The 30 Rules of Spelling, Which Interplay with Phonograms, Affecting Pronunciation and Spelling
- Spelling vs Pronunciation: Rhymes, Patterns & Sounds
- British vs American English
Getting Your Style Right
- Practical Tips for Sharpening Consistency in Language and Structure.
- Capital Letters
- Names and Titles
- Trade Names and Company Names
- Nations and Places
- Dates, Time and Ages
- Money, Numbers, Percentages, Weights and Measures
- Acronyms
Editing and Proof Reading Skills
- Essentials of How to Proof Another Person’s Words and Edit so Their Words are Read, Understood and Acted Upon
- How to Use the BSI Proofreading Symbols
- Marking-Up on Paper and on Screen
- Checking Accuracy and Commercial Confidentiality
- Copy Editing Various Types of Text with Images and Tables
- Following an Editorial Style
Day 2: Improving Reading Comprehension
Key Strategies for Improving Comprehension of Written Text on the Page and Computer Screen.
- Retelling to Develop Deeper Understanding of What is Read
- Visually Representing the Text with Story Maps and Story Frames
- Making Predictions from Clues in the Text
- Questioning What the Author is Trying to Communicate
- Critical Thinking: Interacting, Integrating, Evaluating
Analysing Complex Business Literature
- Reviewing Documents Such as Business Cases, Business Plans, Briefing Papers, Technical Reports, Proposals and Bids
- Understanding Summaries, Recommendations and Conclusions
- Extracting Information from Key Findings
- Summarising and Presenting Your Own Conclusions
Responding to Letters and Emails
- Extracting Key Information and Acting on it Quickly
- Understanding Why the Letter or Email Has Been Written
- Skim Reading to Identify Key Information
- Identifying What You are Being Asked to Do
- Summarising the Letter or Email for Other People.
Preparing for Meetings
- Reading Materials in Advance and Preparing to Contribute Effectively
- Understanding the Agenda, Spotting Gaps
- Reading the Advance Materials, Summarising and Asking Questions
- Background Reading to Ensure You Are Fully Briefed in Advance
Day 3: Sharpening up Active Listening
Become Better at Listening to and Understanding Others, Taking into Account Their Words, Voice, Facial Expressions and Body Language.
- Paying Attention to Words and Body Language
- Controlling Ourselves So We Can Learn from Others
- Asking Good Questions and Listening to Answers
- Checking Understanding and Reframing
- The Power of Silence.
Effective Facilitation
- Helping Teams Identify Issues, Solve Problems and Make Decisions
- Core Facilitation Skills and Practices
- A Toolkit for Facilitators
- Helping to Create Collaboration and Consensus in Teams
Building Confidence & Assertiveness
- Strategies for Managing Conflict and Developing Constructive Relationships with Others
- Understanding Assertive, Aggressive and Passive Behaviours
- Building Self-Esteem and Positive Ways of Behaving
- Handling Difficult Situations, Problems and Conflicts
- Applying Assertiveness in Different Work Situations
Managing Effective Meetings
- Chairing and Contributing to Meetings That are Useful to the Team and Individual Participants
- Producing Materials That Help the Meeting Run Smoothly Including Agendas and Briefing Materials
- Ensuring Everyone Contributes and Their Contributions are Valued
- Maintaining Interest and Participation Throughout the Meeting
- Taking Clear Notes that Summarise Discussions, Decisions and Actions
Day 4: Writing Instructions, Guidelines, Processes & Procedures
Writing Instructions People Find Useful and Will Use
- Mapping out Instructions as Step-by-Step Procedures
- Explaining What Functions are For and How to Use Them
- Considering the Needs of People with Disabilities
- Testing the Instructions with Real Users
Gold Standard Letter Writing for Business
- How to Structure Letters so Your Recipients Read, Understand and Act on What They Read
- 10 Tips for Writing Better Business Letters
- Using the Inverted Pyramid Structure for Letters
- Writing an Attention-Grabbing First Paragraph
- Including Personality and Authenticity in Letters.
Powerful Reports and Briefing Papers
- How to Create Reports that Meet the Business Needs of Their Readers, are Concise, Easy to Understand and Easy to Apply to Improve Business Decision Making and Operations
- Collating and Analysing Primary and Secondary Data, Drawing Out Conclusions & Recommendations
- Structuring Reports so Readers Can Easily Find the Information They are Interested In
- Clearly Signalling the Action We Want Stakeholders to Take After Reading the Report
- Use Graphics and Illustrations to Highlight Key Findings and Messages.
Creating Social Media Content
- Choosing Between the Wide Variety of Tools to Create Social Media Content Including Blogs, Slides, Video, Infographics, Quizzes and Podcasts
- Tips to Create Engaging Content Stakeholders Find Interesting, Relevant and Useful
- Creating an Emotional Connection with Humour, Human Interest and Storytelling
- Ensuring Relevance with Breaking News, Experiences and Personal Exchanges
Day 5: Impactful Presentations
Presenting Messages Clearly so Audiences Participate Positively and Remember Your Key Points.
- Structuring Presentations so Key Points are Understood and Remembered
- How to Include a Call to Action That Leads to Change
- A Positive Image: Body Language, Dress Code and Voice
- Building Rapport with the Audience
- Avoiding Pitfalls: Stage Fright, Hostile Questions, Yawning and Other Problems
- Developing Great Visual Aids.
Win-Win Negotiations
- Best Practices for Contributing Positively to Negotiations and Decision Making Within Organisations and With External Parties
- Core Knowledge, Skills and Approaches in Negotiating
- Identifying Interests and Positions
- Bargaining, Expectations and Concessions
- Collaborative Decision Making.
Giving Feedback
- Feedback is the Compass That helps People Understand What to Do and How to Do It. They Know What is Required of Them, When They are Delivering and When They Need to Do Things Differently.
- Two Purposes of Feedback – Highlighting Performance and Encouragement
- Finding Time-out Space for One2One Feedback
- Keeping Feedback Timely and Motivating
- Planning a Feedback Conversation
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ACCREDITATION
EuroMaTech is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
Euromatech is a Knowledge & Human Development Authority (KHDA) approved training institute in Dubai, licensed and approved to deliver training courses in the UAE.
The KHDA is the regulatory authority in the UAE, that oversees administering, approving, supervising, and controlling the activities of various education providers in the UAE. We are proud of our commitment to ensuring quality training courses and status as a KHDA-approved training provider.
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FAQ
EuroMaTech provides a range of ISO certification and compliance training courses, including:
- ISO 9001 – Quality Management Systems Training
- ISO 45001 – Occupational Health & Safety Management Training
- ISO 14001 – Environmental Management Systems Training
These courses help organizations adopt internationally recognized standards and improve their overall performance.
To register for a training course, you can:
- Visit the EuroMaTech website, browse the available courses, and follow the online registration process.
- Contact EuroMaTech’s support team for assistance with course selection or inquiries about corporate training solutions.
EuroMaTech stands out as a leader in training and professional development due to:
- 30+ years of experience delivering high-impact training courses across industries.
- Accreditations from leading institutions, ensuring top-tier course quality and recognition.
- A portfolio of thousands of training courses, serving professionals at every level.
- A focus on innovation and future-ready learning models, including blended and digital training.
- Long-term partnerships with organizations globally, ensuring sustained success through talent development.
EuroMaTech has successfully delivered thousands of training courses, with thousands of professionals from over 50 countries attending annually.
We are happy to share the profiles of our expert instructors. To learn more about their qualifications and experience, please contact us [email protected]
We provide two flexible training formats to suit your preferences:
- Classroom Training: Experience in-person learning with expert instructors. Engage in interactive discussions, hands-on activities, and benefit from face-to-face networking.
- Online Training: Join live online sessions from anywhere, offering flexibility for those with busy schedules or who prefer remote learning.
- In-House Training: We can bring our training directly to your organization, allowing for tailored sessions that address your specific needs and objectives.
Yes, we provide tailored training solutions designed to meet the specific needs of your organization. Customized courses can be delivered either in-person or online, and you can select the dates and duration that best fit your schedule. For more details, please contact us at [email protected]
Yes, we can assist you with the following:
- Corporate Discount: If available, we can extend our corporate discount for your stay at selected hotels.
- Hotel Suggestions: We can provide recommendations for nearby hotels based on your preferences and budget.
Feel free to explore online booking platforms for the most cost-effective options.
