An Intensive 5-day Training Course
Best Practices in Communication and Relational Skills
Developing Competencies to Persuade and Motivate Others
CLASSROOM DATES
INTRODUCTION
The Communication and Relational Skills Course recognises that technical expertise alone is no longer sufficient for sustained professional and organisational success. In today’s complex and people-driven work environments, the ability to communicate clearly and build strong relationships has become a defining capability for effective leaders and professionals. This training course is designed to strengthen how participants interact, influence, and collaborate across all levels of the organisation.
Effective communication forms the foundation of leadership, teamwork, and performance. It enables professionals to clarify expectations, align goals, and motivate individuals toward shared objectives. At the same time, strong relational skills support trust, respect, and openness, allowing teams to work collaboratively even in challenging situations. This EuroMaTech Communication and Relational Skills Course helps participants understand how communication behaviours directly shape relationships and organisational culture.
Throughout the course, participants explore practical approaches to listening, dialogue, feedback, and engagement. Emphasis is placed on understanding others’ perspectives, managing interpersonal dynamics, and communicating with clarity and empathy. The course also highlights how leaders translate organisational strategy into meaningful messages that inspire commitment and accountability.
Key areas of focus include:
- Active listening and empathetic communication
- Building trust-based professional relationships
- Aligning communication with organisational objectives
- Encouraging collaboration and shared ownership
KEY SKILLS YOU WILL GAIN
After completing this training course, participants will be able to demonstrate the following skills and competencies:
- Active Listening & Empathy – Demonstrate attentive listening and emotional awareness to strengthen understanding and trust.
- Interpersonal Communication – Communicate ideas clearly while adapting style to different personalities and situations.
- Relationship Building – Develop and sustain professional relationships based on respect, credibility, and consistency.
- Influence & Motivation – Inspire commitment and engagement through purposeful and motivating communication.
- Collaborative Leadership – Foster teamwork and shared accountability through inclusive and respectful dialogue.
TRAINING OBJECTIVES
By the end of this Communication and Relational Skills Training Course, participants will be able to:
- Demonstrate active listening to show respect and understanding
- Clarify objectives and set clear expectations with team members
- Foster collaboration and team spirit to achieve shared goals
- Ensure inclusive discussions where diverse views are valued
- Use effective communication to motivate, inspire, and influence others
- Deliver impactful presentations to gain recognition and support for team objectives
WHO SHOULD ATTEND?
This EuroMaTech Communication and Relational Skills Course is designed for professionals who wish to enhance their leadership presence and interpersonal effectiveness, including:
- Supervisors seeking to improve communication with their teams
- Managers and team leaders aiming to inspire engagement and performance
- High-potential professionals preparing for leadership responsibilities
- Executives wishing to refine motivational and relational capabilities
- Professionals in people-facing roles requiring influence and collaboration
The course is particularly valuable for individuals who want to strengthen their communication impact, build stronger workplace relationships, and lead teams with greater confidence and clarity.
TRAINING METHODOLOGY
This Communication and Relational Skills Course uses a highly interactive and experiential learning approach to ensure practical application in the workplace. Facilitator-led sessions introduce key communication and relational concepts, followed by role-plays, case studies, and structured group discussions that reflect real organisational challenges.
Participants engage in video-based exercises, questionnaires, and syndicate work to reflect on their own communication styles and relational behaviours. Collaborative activities allow participants to practise new techniques, receive feedback, and refine their approach in a supportive environment. The methodology focuses on experiential learning, ensuring participants not only understand communication best practices but can confidently apply them in leadership, teamwork, and professional interactions.
TRAINING SUMMARY
The Best Practices in Communication and Relational Skills Course provides professionals with a structured and practical framework for improving communication effectiveness and strengthening workplace relationships. Participants develop core competencies such as active listening, clear messaging, constructive feedback, and collaborative dialogue.
By enhancing relational awareness and communication confidence, participants are better equipped to motivate teams, manage discussions, and build trust across the organisation. The course supports leaders in creating positive, inclusive environments where individuals feel respected and engaged.
TRAINING OUTLINE
Day 1: Sharpening Up Active Listening; Giving Feedback
- Paying Attention to Words and Body Language
- Controlling Ourselves so We Can Learn from Others
- Asking Good Questions and Listening to Answers
- Checking Understanding and Reframing
- Finding Time-out Space for One2One Feedback
- Keeping Feedback Timely and Motivating
Day 2: Building Relationships Based on Trust; Creating Respect for Others; Enabling Collaboration
- Building Truthfulness, Responsiveness, Consistency, Loyalty and Capabilities
- Encouraging Openness and Willingness to Share Ideas and Information
- Developing a Collaborative Culture Within Our Team
- Rewarding Accountability and Collaboration
- Developing a Collaborative Mindset
- Creating a Cohesive Team with Mutual Respect
Day 3: Conveying the Organisation’s Vision; Setting Clear Priorities; Motivating & Persuading
- Creating a Sense of Urgency and Purpose that Motivates People
- Creating Ownership so the Vision is Shared and Empowering
- Clarifying Deadlines and Expected Performance Standards
- Checking Understanding and Gaining Agreement
- Keeping People Committed to the Team
- Giving Opportunities to Succeed
Day 4: Facilitating Discussion & Debate; Win-Win Negotiations; Managing Effective Meetings
- Paying Attention to Diverse Personalities and Undercurrents
- Ensuring Everyone Contributes
- Focussing on Positive Outcomes for all Parties
- Aiming for Commitment, Not just Agreement
- Key Responsibilities of the Meeting Chair
- Maintaining Interest and Participation During Meetings
Day 5: Giving Presentations; Action Planning
- Structuring Presentations So Key Points are Understood and Remembered
- How to Include a Call to Action that Leads to Change
- A Positive Image: Body Language, Dress Code and Voice
- Building Rapport with the Audience
- Avoiding Pitfalls: Stage Fright, Hostile Questions, Yawning and Other Problems
- Developing a Personal Action Plan
CALL ME BACK
Do you wish for us to conduct this course at your premises?
Discover In-House Solutions
ACCREDITATION
EuroMaTech is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
Euromatech is a Knowledge & Human Development Authority (KHDA) approved training institute in Dubai, licensed and approved to deliver training courses in the UAE.
The KHDA is the regulatory authority in the UAE, that oversees administering, approving, supervising, and controlling the activities of various education providers in the UAE. We are proud of our commitment to ensuring quality training courses and status as a KHDA-approved training provider.
Related Articles
FAQ
EuroMaTech provides a range of ISO certification and compliance training courses, including:
- ISO 9001 – Quality Management Systems Training
- ISO 45001 – Occupational Health & Safety Management Training
- ISO 14001 – Environmental Management Systems Training
These courses help organizations adopt internationally recognized standards and improve their overall performance.
To register for a training course, you can:
- Visit the EuroMaTech website, browse the available courses, and follow the online registration process.
- Contact EuroMaTech’s support team for assistance with course selection or inquiries about corporate training solutions.
EuroMaTech stands out as a leader in training and professional development due to:
- 30+ years of experience delivering high-impact training courses across industries.
- Accreditations from leading institutions, ensuring top-tier course quality and recognition.
- A portfolio of thousands of training courses, serving professionals at every level.
- A focus on innovation and future-ready learning models, including blended and digital training.
- Long-term partnerships with organizations globally, ensuring sustained success through talent development.
EuroMaTech has successfully delivered thousands of training courses, with thousands of professionals from over 50 countries attending annually.
We are happy to share the profiles of our expert instructors. To learn more about their qualifications and experience, please contact us [email protected]
We provide two flexible training formats to suit your preferences:
- Classroom Training: Experience in-person learning with expert instructors. Engage in interactive discussions, hands-on activities, and benefit from face-to-face networking.
- Online Training: Join live online sessions from anywhere, offering flexibility for those with busy schedules or who prefer remote learning.
- In-House Training: We can bring our training directly to your organization, allowing for tailored sessions that address your specific needs and objectives.
Yes, we provide tailored training solutions designed to meet the specific needs of your organization. Customized courses can be delivered either in-person or online, and you can select the dates and duration that best fit your schedule. For more details, please contact us at [email protected]
Yes, we can assist you with the following:
- Corporate Discount: If available, we can extend our corporate discount for your stay at selected hotels.
- Hotel Suggestions: We can provide recommendations for nearby hotels based on your preferences and budget.
Feel free to explore online booking platforms for the most cost-effective options.
