An Intensive 5-day Training Course
Leadership & Crisis Management in Emergency Situations
Building Leadership Competence for Emergency Preparedness and Crisis Recovery
INTRODUCTION
Crisis and emergency situations represent the ultimate test of leadership, demanding a unique set of skills far beyond those required for day-to-day management. This Crisis Management in Emergency Situations training course is designed to provide professionals with the critical knowledge, practical skills, and resilient attitudes necessary to confidently manage and lead teams and organisations before, during, and after a major crisis. Every leader will inevitably face a situation where they must guide their team through high-stakes, high-pressure events, where the cost of error is significant and the need for decisive action is paramount.
The leadership competencies required in these demanding circumstances are profoundly more challenging, testing one's ability to remain calm, think strategically, and inspire others under extreme duress. A crisis can impact every facet of our lives—work, family, and community. Being informed and prepared is not just a professional duty but a critical skill that can help minimize the negative consequences for everyone involved. This course will delve into fundamental topics such as defining a crisis event, the principles of being prepared, anticipating the phases of a crisis, and determining effective courses of action.
Our training will be grounded in reality through detailed case studies and group discussions that examine recent crises and emergencies. These analyses will focus on situations where leaders had to make rapid decisions with incomplete information, accepting significant risks to achieve a favourable outcome for their teams, organisations, and all stakeholders. This is an essential opportunity for any leader; the critical question is, are you fully prepared?
This Crisis Management in Emergency Situations Course will also feature:
- Exercising leadership authority and influence under the intense pressure of emergency and crisis situations.
- Systematically assessing and prioritizing evolving risks and threats throughout the crisis lifecycle.
- Making critical decisions quickly and efficiently, knowing when and how to involve others or delegate effectively.
- Mastering communication and collaboration with legal and government authorities, the media, and other agencies.
- Conducting coordinated emergency and crisis management operations to stabilize the situation and begin recovery.
TRAINING OBJECTIVES
By the end of this Crisis Management in Emergency Situations Training, participants will be equipped to:
- Understand the individual and collective psychology and organisational dynamics that emerge during crises and emergencies.
- Be able to establish key components of a business continuity plan to help prepare your workplace for potential disruptions.
- Analyse complex, fast-moving situations and make rational decisions before, during, and after a crisis event.
- Lead teams and organisations with confidence and clarity through the most challenging crises and emergencies.
- Apply structured problem-solving techniques to manage the crisis lifecycle effectively.
- Understand and apply ethical factors in crisis and emergency leadership to maintain integrity and trust.
WHO SHOULD ATTEND?
This Leadership in Emergency Situations Course is essential for executives, managers, and supervisors who must build and lead dynamic teams in environments with a high probability of crises.
- Line Managers, Team Leaders, and Supervisors in organisations of all sizes and across all sectors.
- Emergency & Crisis Management Professionals in the public and private sectors.
- HSE, Fire, and Security Professionals responsible for organisational safety and response.
- Project and Programme Management Professionals managing high-risk initiatives.
- Professionals in Health Care, Public Safety, and Government Agencies where crisis response is critical
TRAINING METHODOLOGY
This dynamic training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. The methodology is highly interactive and includes expert speaker input, facilitated group discussions, syndicate work, and practical simulation exercises.
The use of relevant videos and self-assessment tools will further enhance learning, with a strong emphasis on delegate involvement and the application of concepts to real-world scenarios throughout the course.
TRAINING SUMMARY
Executives are routinely tested by daily challenges, but their skills are truly measured when they must manage a significant crisis that threatens to disrupt the organization's value creation, financial stability, and very survival. The most effective crisis management is proactive, detecting and dealing with potential threats quickly—before they can impact the business. This discipline involves a comprehensive approach to dealing with threats before, during, and after they occur.
It encompasses a specific set of skills and techniques required to identify, assess, understand, and cope with a serious situation from the moment it first occurs to the point that recovery procedures begin. This course provides that essential discipline, preparing leaders not just to respond, but to navigate their organisations to resilience and recovery.
TRAINING OUTLINE
Day 1: Psychology and Dynamics of Crisis and Emergencies
- The Nature of Crisis and Emergencies
- Individual Psychology Under Crisis and Emergency Conditions
- Collective Psychology Under Crisis and Emergency Conditions
- Evolution and Dynamics of Crises and Emergencies
- Crises and Emergencies Don’t Just Work 8hour Days
- Tasks of Leaders Before, During, and After a Crisis or Emergency
Day 2: Rational Decision-Making in Crisis and Emergencies
- Instinct, Intuition, and Reason
- Business Continuity Plan
- Health and Safety Concerns
- Individual and Collective Decision-Making
- Psychology & Human Behaviour, Solutions to Improve your Decision Making
- Delegation Through Mission-Based Leadership
- Structured Hierarchical Planning and Operations
Day 3: Leading Teams and Organizations
- Roles and Responsibilities of Leaders in Crises and Emergencies
- Crisis/Emergency Management Organization
- Creating Effective and Efficient Teams Through Rapid Teambuilding
- Creating Effective and Efficient Interagency Cooperation and Collaboration
- Organizational & Team Dynamics: Morale, Cohesion, Mood, Unity of Purpose
- Principles of Operational Command and Leadership
Day 4: Solving the Problem: Managing the Crisis or Emergency
- Seeking Cause & Effect to Solve Problems, Not Blame or Responsibility
- Creating and Running a Crisis/Emergency Command Centre
- Elements of Risk Management: Prevention, Response, Containment & Recovery
- Principles of Business Continuity and Crisis Operations
- Information Gathering and Situational Awareness
- Operational Rhythm, Routines, and Information Management
Day 5: Ethical Factors in Crisis and Emergency Leadership
- Caring for Subordinates and Their Families
- The Leader's Self-Care
- Responsibilities to Authorities, the Public and/or Victims
- Managing and Leveraging Social Media
- After-Action Review and Lessons Learned Processes
- Preparing for the Next Crisis or Emergency
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ACCREDITATION
EuroMaTech is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
Euromatech is a Knowledge & Human Development Authority (KHDA) approved training institute in Dubai, licensed and approved to deliver training courses in the UAE.
The KHDA is the regulatory authority in the UAE, that oversees administering, approving, supervising, and controlling the activities of various education providers in the UAE. We are proud of our commitment to ensuring quality training courses and status as a KHDA-approved training provider.
