An Intensive 5-day Training Course
Leadership & Crisis Management in Emergency Situations
Building Leadership Competence for Emergency Preparedness and Crisis Recovery
INTRODUCTION
The Leadership & Crisis Management Training Course prepares professionals to lead with confidence during high-pressure events that challenge organisational stability and human resilience. Crisis and emergency situations demand a level of leadership far beyond routine management, requiring individuals to stay composed, evaluate uncertain information, and take decisive action when the stakes are highest. This course enhances the ability to lead teams and organisations before, during, and after disruptive events, ensuring leaders can act with clarity and authority.
The Leadership & Crisis Management Training in Emergency Situations focuses on the realities senior managers face when confronted with crises that impact their people, operations, and long-term stability. These scenarios test one’s strategic thinking, emotional resilience, communication style, and commitment to ethical decision-making. Through structured learning, delegates gain practical insights into understanding the phases of a crisis, preparation principles, and how to determine effective leadership responses under pressure.
Participants will explore real cases where leaders were required to act quickly despite limited information and significant uncertainty. These case studies demonstrate how informed, well-prepared leadership can stabilise crises and protect organisational reputation, safety, and continuity. This training experience ensures every participant can evaluate risks, anticipate challenges, and guide their teams toward recovery with confidence.
This Leadership & Crisis Management Training Course will explore:
- How crises evolve and why leadership pressure increases at each stage
- The importance of structured preparation before emergencies occur
- Effective decision-making strategies under rapidly changing conditions
- The leader’s role in influencing stability, morale, and communication
- Approaches for working collaboratively with authorities, agencies, and stakeholders
KEY SKILLS YOU WILL GAIN
After completing this training course, participants will be able to demonstrate the following skills and competencies:
- Crisis Leadership – Lead teams with clarity and authority during volatile emergency situations where rapid action is essential.
- Risk Evaluation – Assess evolving threats and determine priority actions throughout the crisis lifecycle.
- Strategic Decision-Making – Make informed decisions quickly using structured methods even with incomplete information.
- High-Pressure Communication – Deliver clear, timely messages internally and externally to maintain trust and direction.
- Operational Coordination – Manage cross-functional teams and interagency cooperation to stabilise incidents and support recovery.
TRAINING OBJECTIVES
By the end of this Crisis Management in Emergency Situations Training, participants will be equipped to:
- Understand the individual and collective psychology and organisational dynamics that emerge during crises and emergencies.
- Be able to establish key components of a business continuity plan to help prepare your workplace for potential disruptions.
- Analyse complex, fast-moving situations and make rational decisions before, during, and after a crisis event.
- Lead teams and organisations with confidence and clarity through the most challenging crises and emergencies.
- Apply structured problem-solving techniques to manage the crisis lifecycle effectively.
- Understand and apply ethical factors in crisis and emergency leadership to maintain integrity and trust.
WHO SHOULD ATTEND?
This Leadership in Emergency Situations Course is essential for executives, managers, and supervisors who must build and lead dynamic teams in environments with a high probability of crises.
- Line Managers, Team Leaders, and Supervisors in organisations of all sizes and across all sectors.
- Emergency & Crisis Management Professionals in the public and private sectors.
- HSE, Fire, and Security Professionals responsible for organisational safety and response.
- Project and Programme Management Professionals managing high-risk initiatives.
- Professionals in Health Care, Public Safety, and Government Agencies where crisis response is critical
TRAINING METHODOLOGY
This Leadership & Crisis Management Training Course uses a highly interactive methodology designed to maximise learning and practical understanding. The training combines expert-led presentations with facilitated discussions, group exercises, and scenario-based activities that reflect real emergency situations. Delegates will engage in structured case studies, practical simulations, and team-based assignments to apply concepts directly to real-world organisational challenges.
Videos, self-assessment tools, and collaborative sessions help reinforce the principles of effective leadership during emergencies, ensuring that participants not only understand the theory but can also translate it into action. Throughout the course, emphasis is placed on experiential learning, allowing professionals to practice decision-making, communication, and crisis planning in a supportive environment. This approach ensures that learning is retained and can be applied immediately in the workplace.
TRAINING SUMMARY
The Leadership & Crisis Management Training in Emergency Situations equips professionals with the essential knowledge and practical competencies to lead confidently during severe disruptions. While daily challenges test managerial capability, true leadership emerges when individuals must guide their organisations through crises that threaten stability, well-being, and operational continuity.
Effective crisis management requires anticipating risks, preparing structured responses, and acting decisively throughout the crisis lifecycle. This course explores the full scope of crisis management—from identifying early warning signs to stabilising the situation and supporting organisational recovery. Delegates will develop the skills needed to assess threats, coordinate response teams, manage communication flows, and maintain operational integrity under pressure.
By the end of the course, participants will be better prepared to lead their teams through uncertainty, protect organisational interests, and drive recovery efforts with resilience and professionalism.
TRAINING OUTLINE
Day 1: Psychology and Dynamics of Crisis and Emergencies
- The Nature of Crisis and Emergencies
- Individual Psychology Under Crisis and Emergency Conditions
- Collective Psychology Under Crisis and Emergency Conditions
- Evolution and Dynamics of Crises and Emergencies
- Crises and Emergencies Don’t Just Work 8hour Days
- Tasks of Leaders Before, During, and After a Crisis or Emergency
Day 2: Rational Decision-Making in Crisis and Emergencies
- Instinct, Intuition, and Reason
- Business Continuity Plan
- Health and Safety Concerns
- Individual and Collective Decision-Making
- Psychology & Human Behaviour, Solutions to Improve your Decision Making
- Delegation Through Mission-Based Leadership
- Structured Hierarchical Planning and Operations
Day 3: Leading Teams and Organizations
- Roles and Responsibilities of Leaders in Crises and Emergencies
- Crisis/Emergency Management Organization
- Creating Effective and Efficient Teams Through Rapid Teambuilding
- Creating Effective and Efficient Interagency Cooperation and Collaboration
- Organizational & Team Dynamics: Morale, Cohesion, Mood, Unity of Purpose
- Principles of Operational Command and Leadership
Day 4: Solving the Problem: Managing the Crisis or Emergency
- Seeking Cause & Effect to Solve Problems, Not Blame or Responsibility
- Creating and Running a Crisis/Emergency Command Centre
- Elements of Risk Management: Prevention, Response, Containment & Recovery
- Principles of Business Continuity and Crisis Operations
- Information Gathering and Situational Awareness
- Operational Rhythm, Routines, and Information Management
Day 5: Ethical Factors in Crisis and Emergency Leadership
- Caring for Subordinates and Their Families
- The Leader's Self-Care
- Responsibilities to Authorities, the Public and/or Victims
- Managing and Leveraging Social Media
- After-Action Review and Lessons Learned Processes
- Preparing for the Next Crisis or Emergency
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ACCREDITATION
EuroMaTech is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
Euromatech is a Knowledge & Human Development Authority (KHDA) approved training institute in Dubai, licensed and approved to deliver training courses in the UAE.
The KHDA is the regulatory authority in the UAE, that oversees administering, approving, supervising, and controlling the activities of various education providers in the UAE. We are proud of our commitment to ensuring quality training courses and status as a KHDA-approved training provider.
FAQ
EuroMaTech provides a range of ISO certification and compliance training courses, including:
- ISO 9001 – Quality Management Systems Training
- ISO 45001 – Occupational Health & Safety Management Training
- ISO 14001 – Environmental Management Systems Training
These courses help organizations adopt internationally recognized standards and improve their overall performance.
To register for a training course, you can:
- Visit the EuroMaTech website, browse the available courses, and follow the online registration process.
- Contact EuroMaTech’s support team for assistance with course selection or inquiries about corporate training solutions.
EuroMaTech stands out as a leader in training and professional development due to:
- 30+ years of experience delivering high-impact training courses across industries.
- Accreditations from leading institutions, ensuring top-tier course quality and recognition.
- A portfolio of thousands of training courses, serving professionals at every level.
- A focus on innovation and future-ready learning models, including blended and digital training.
- Long-term partnerships with organizations globally, ensuring sustained success through talent development.
EuroMaTech has successfully delivered thousands of training courses, with thousands of professionals from over 50 countries attending annually.
We are happy to share the profiles of our expert instructors. To learn more about their qualifications and experience, please contact us [email protected]
We provide two flexible training formats to suit your preferences:
- Classroom Training: Experience in-person learning with expert instructors. Engage in interactive discussions, hands-on activities, and benefit from face-to-face networking.
- Online Training: Join live online sessions from anywhere, offering flexibility for those with busy schedules or who prefer remote learning.
- In-House Training: We can bring our training directly to your organization, allowing for tailored sessions that address your specific needs and objectives.
Yes, we provide tailored training solutions designed to meet the specific needs of your organization. Customized courses can be delivered either in-person or online, and you can select the dates and duration that best fit your schedule. For more details, please contact us at [email protected]
Yes, we can assist you with the following:
- Corporate Discount: If available, we can extend our corporate discount for your stay at selected hotels.
- Hotel Suggestions: We can provide recommendations for nearby hotels based on your preferences and budget.
Feel free to explore online booking platforms for the most cost-effective options.
