An Intensive 5-day Training Course
Balanced Score Card Master Professional
Strategic Planning and Performance Measurement with Balanced Scorecard
INTRODUCTION
The Balanced Score Card Master Professional Training Course is designed to help organisations bridge the gap between strategy and execution. Many companies face the challenge of developing strong strategies yet struggle to translate them into measurable operational outcomes. The Balanced Scorecard provides a structured, proven framework that ensures strategy becomes a living, practical tool—one that guides people, processes, and performance across all organisational levels.
This Balanced Score Card Master Professional Course equips participants with the capability to clarify organisational priorities, define strategic objectives, and convert these into measurable indicators that drive improvement. By aligning internal processes, employee activities, and performance initiatives toward common goals, the Balanced Scorecard helps organisations deliver superior customer experience, enhanced internal efficiency, and improved financial results. Participants gain a practical understanding of how to design a Balanced Scorecard from scratch, apply its key perspectives, and integrate it into the strategic planning process.
This Balanced Score Card Master Professional Training Course will enable you to:
- Create clarity around organisational priorities and performance expectations
- Strengthen engagement at all levels by aligning people and processes to strategy
- Improve communication and transparency across teams and departments
- Energise initiatives and ensure improvements add measurable value
- Translate strategy into results that can be monitored and continuously improved
KEY SKILLS YOU WILL GAIN
After completing this training course, participants will be able to demonstrate the following skills and competencies:
- Strategic Thinking – Understand how to connect individual, team, and organisational goals to ensure cohesive strategic execution.
- Analytical Interpretation – Interpret performance data, indicators, and measures to draw meaningful insights for decision-making.
- Collaborative Facilitation – Guide discussions, workshops, and cross-functional engagements to support scorecard development and adoption.
- Change Mindset – Adapt confidently to evolving organisational needs and support others during large-scale transformation.
- Insightful Questioning – Use inquiry-based thinking to uncover root issues, clarify assumptions, and strengthen strategic dialogue.
TRAINING OBJECTIVES
By the end of the Balanced Score Card Master Professional Training Course, participants will be able to:
- Facilitate the creation of a strategic plan aligned with their organisation’s goals.
- Describe the structure, purpose, and core elements of a Balanced Scorecard.
- Build a Balanced Scorecard from the ground up using organisational strategy and objectives.
- Use the Balanced Scorecard to align operational actions with strategic priorities.
- Apply best-practice techniques to overcome challenges in implementation and cultural change.
- Manage performance improvement processes using strategic measures and targets.
- Support the organisation through major cultural shifts required for scorecard adoption.
WHO SHOULD ATTEND?
The Balanced Score Card Master Professional Course is ideal for professionals involved in strategy creation, performance improvement, and organisational excellence. It is especially valuable for those who influence or support strategic planning, performance measurement, and internal process optimisation.
This course is suitable for:
- Senior managers and executives responsible for strategy implementation
- Department heads responsible for aligning teams with organisational priorities
- Performance management, planning, and budgeting professionals
- Business excellence, transformation, and quality management specialists
- Individuals involved in corporate reporting or organisational development
- Anyone wishing to strengthen their capability in strategy execution and measurement
TRAINING METHODOLOGY
This Balanced Score Card Master Professional Training Course uses an interactive, practice-oriented methodology that combines formal instruction with real-world application. Participants engage in group activities, case studies, and collaborative exercises that demonstrate how the Balanced Scorecard is created, implemented, and monitored in dynamic organisational environments.
A comprehensive case study illustrates the end-to-end process—from strategy formulation to cascading the scorecard across various organisational units. Participants also prepare a personal action plan to apply the concepts learned in their own workplace, enabling practical transfer of knowledge. This blended approach ensures a deeper understanding of how the Balanced Scorecard functions as a strategic management system.
TRAINING SUMMARY
The Balanced Score Card Master Professional Training Course provides organisations with a powerful framework for achieving strategic clarity and operational excellence. By connecting the organisation’s vision to measurable outcomes, the Balanced Scorecard offers a structured method to ensure improved performance, strong alignment, and continuous organisational learning.
Participants explore how strategy can be converted into operational reality through the development of strategic measures, communication channels, and monitoring mechanisms. The training emphasises how different organisational elements—people, processes, technology, and initiatives—must align to support a shared direction and set of priorities.
With insights into best practices, practical tools, and measurement techniques, participants will be able to implement a Balanced Scorecard that enhances transparency, supports decision-making, and improves organisational focus. By the end of this course, delegates return equipped with actionable skills that strengthen strategy execution and long-term organisational success.
TRAINING OUTLINE
Day 1: Strategic Planning and the Balanced Scorecard
- Introduction to the Balanced Scorecard
- Benefits of the Balanced Scorecard
- Linking Mission and Vision to Operations
- Application and uses of the Balanced Scorecard
- The Financial, Customer, Process Perspectives in Detail
- Overview of the Balanced Scorecard Creation Process
- Strategy Maps and Strategic Themes
- Strategic Measures and Strategic Targets
- Lessons Learned from Day 1
Day 2: Developing a Balanced Scorecard
- Create a Strategy-Centric Organisation
- The Learning & Growth Perspective in Detail
- Define Strategy, Identify Strategic Themes and Build Strategic Linkages
- Engage the Leadership Team
- Importance of Data Collection, Interviews and Focus Groups
- Strategic Documentation
- Work with the Case Study
- Strategic Objectives and Strategic Themes
- Lessons Learned from Day 2
Day 3: Measuring and Monitoring Strategic Performance
- Purpose of Strategic Measures and Their Relationship with KPIs
- Lead and Lag Measures
- Develop Appropriate Measures Using the Strategy Map
- Examples of Measures for Each of the Four Perspectives
- How to Implement the Balanced Scorecard
- Determine Measures and Targets
- Aligning Balanced Scorecard to the Planning and Budgeting Process
- Case study Activities
- Lessons Learned from Day 3
Day 4: Implementing the Balanced Scorecard
- Map Strategic Initiatives
- The Strategic Management System and Performance Management
- Setting Appropriate Targets
- Plan for Implementation
- Build a Balanced Scorecard from Scratch
- Cascade the Balanced Scorecard Across the Organisation – Creating Business Unit, Functional, Support and Personal Scorecards.
- Aligning Incentives to the Balanced Scorecard – ‘What you Measure is What you Get’
- Strategy Review Meetings
- Case Study Activities
- Lessons Learned from Day 4
Day 5: Pulling it all Together
- Review and Enhance the Balanced Scorecards Built on Day 4
- How to Make it Work in Your Organisation
- Communicating the Balanced Scorecard
- Creating an Outline Project Plan
- Identify Key Roles and Key Players
- Identify Potential Pitfalls and Barriers to Change
- Top Tips for Success
- Create a Personal Plan of Action
- Lessons Learned from the Programme
CALL ME BACK
Do you wish for us to conduct this course at your premises?
Discover In-House Solutions
ACCREDITATION
EuroMaTech is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
Euromatech is a Knowledge & Human Development Authority (KHDA) approved training institute in Dubai, licensed and approved to deliver training courses in the UAE.
The KHDA is the regulatory authority in the UAE, that oversees administering, approving, supervising, and controlling the activities of various education providers in the UAE. We are proud of our commitment to ensuring quality training courses and status as a KHDA-approved training provider.
FAQ
EuroMaTech provides a range of ISO certification and compliance training courses, including:
- ISO 9001 – Quality Management Systems Training
- ISO 45001 – Occupational Health & Safety Management Training
- ISO 14001 – Environmental Management Systems Training
These courses help organizations adopt internationally recognized standards and improve their overall performance.
To register for a training course, you can:
- Visit the EuroMaTech website, browse the available courses, and follow the online registration process.
- Contact EuroMaTech’s support team for assistance with course selection or inquiries about corporate training solutions.
EuroMaTech stands out as a leader in training and professional development due to:
- 30+ years of experience delivering high-impact training courses across industries.
- Accreditations from leading institutions, ensuring top-tier course quality and recognition.
- A portfolio of thousands of training courses, serving professionals at every level.
- A focus on innovation and future-ready learning models, including blended and digital training.
- Long-term partnerships with organizations globally, ensuring sustained success through talent development.
EuroMaTech has successfully delivered thousands of training courses, with thousands of professionals from over 50 countries attending annually.
We are happy to share the profiles of our expert instructors. To learn more about their qualifications and experience, please contact us [email protected]
We provide two flexible training formats to suit your preferences:
- Classroom Training: Experience in-person learning with expert instructors. Engage in interactive discussions, hands-on activities, and benefit from face-to-face networking.
- Online Training: Join live online sessions from anywhere, offering flexibility for those with busy schedules or who prefer remote learning.
- In-House Training: We can bring our training directly to your organization, allowing for tailored sessions that address your specific needs and objectives.
Yes, we provide tailored training solutions designed to meet the specific needs of your organization. Customized courses can be delivered either in-person or online, and you can select the dates and duration that best fit your schedule. For more details, please contact us at [email protected]
Yes, we can assist you with the following:
- Corporate Discount: If available, we can extend our corporate discount for your stay at selected hotels.
- Hotel Suggestions: We can provide recommendations for nearby hotels based on your preferences and budget.
Feel free to explore online booking platforms for the most cost-effective options.
