Fundamentals of Digital Diplomacy

An Intensive 5-day Training Course

Fundamentals of Digital Diplomacy

Enhancing Performance through Optimal Use of Digital Resources

  • Format: Classroom
  • Duration: 5 days
  • Language: English
  • Accredited: CPE, KHDA Certified training courses
Fundamentals of Digital Diplomacy


Date Venue Fee CPE Credit
Date: 01-05 Jul 2024
Venue: Dubai
Fee: US $5,950
CPE Credit: 30
Enroll Now
Date: 28 Oct-01 Nov 2024
Venue: Dubai
Fee: US $5,950
CPE Credit: 30
Enroll Now

This Fundamentals of Digital Diplomacy training course is designed to help participants develop a ‘toolkit’ of skills and knowledge so that they can demonstrate capability and talent when it comes to communicating with others and achieving success in the digital age. Diplomatic activities increasingly use internet and digital tools, and other information technologies. Those engaged in diplomatic activities rely on the internet and social networking platforms to find information, communicate with colleagues, negotiate draft texts in electronic format and to conduct meetings remotely. This EuroMaTech training course aims to enhance performance in the workplace by:

  • Exploring the world of effective digital communication
  • Optimising use of digital information, including checking our sources
  • Learning how to set up and conduct meetings online
  • Discovering the skills of online negotiation
  • Examining the use and misuse of social media

By the end of the Fundamentals of Digital Diplomacy training course, participants will be able to:

  • Determine how to improve the way they communicate with others through digital media
  • Understand how they can enhance their day-to-day work using digital media
  • Identify the most effective channels and understand how to use them
  • Understand how to persuade senior staff and other colleagues of the benefits of digital engagement
  • Identify issues of security and transparency and know how best to deal with them
  • Understand fake news and the tools needed to authenticate information

  • PR and Public Affairs Professionals
  • Strategy and Policy professionals
  • Executives and managers with diplomatic responsibilities
  • Civil Servants
  • Anyone considering a career in diplomacy
  • Staff of international and non-governmental organisations, translators, business people and others who wish to improve their understanding of diplomacy-related topics
Training methodology

This EuroMaTech training course is highly interactive using a variety of experiential learning methods including: discussion, group activities, practice, case studies and review. As well as the required theory, this programme mainly focusses on participants being able to experience and acquire vital skills.


Outstanding communication skills are an essential part of diplomacy. In the 21st century, digital skills are vital. This is a rapidly changing landscape, however, with new technologies and tools emerging at great pace. This Fundamentals of Digital Diplomacy training course enables participants to understand not only the basics of what digital tools can bring, but to judge the point at which you should invest in a new tool to minimise waste and maximise efficiency.

Day 1 - Overview - Essentials of E Diplomacy
  • A short history of digital diplomacy
  • New tools for diplomacy
  • New skills for diplomats
  • New pitfalls and dangers
  • Looking ahead to the next generation of technology
  • The culture-shift from traditional to digital
Day 2 - E Diplomacy and Communication Management
  • Learn how to communicate effectively using digital channels
  • What tools do you need?
  • E communication protocols and policies
  • Social networks
  • Blogs
  • Learn how to get proposals accepted
Day 3 - E Meetings and E Negotiation
  • How to set up and run effective e meetings
  • Ensure buy-in and participant involvement in e meetings
  • Etiquette and the importance of the chair
  • E negotiation – prepare, prepare, prepare
  • Understand the causes of conflict and their resolution
  • Collaborative drafting online
Day 4 - Security Essentials
  • Wikileaks and beyond
  • Cybercrime and cybersecurity
  • Disinformation campaigns
  • The merchants of doubt
  • Verifying e-information using digital tools
  • Research skills – beyond Google
Day 5 - Public Diplomacy
  • Shaping public perception
  • The power of websites to build transparency and trust
  • Developing a social media presence and profile
  • Building communities online
  • Ensuring information security
  • Developing your personal action plan

    Do you have any questions about this course?



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    EuroMaTech is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit.

    Euromatech is a Knowledge & Human Development Authority (KHDA) approved training institute in Dubai, licensed and approved to deliver training courses in the UAE.

    The KHDA is the regulatory authority in the UAE, that oversees administering, approving, supervising, and controlling the activities of various education providers in the UAE.  We are proud of our commitment to ensuring quality training courses and status as a KHDA-approved training provider.

    Taught by our team of highly qualified trainers, our KHDA approved training courses will provide you with an enriching learning experience and practical knowledge that will help you future-proof your career and support professional development within your organisation.

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