An Intensive 5-day Training Course
Certificate in Benchmarking
Benchmarking, Stakeholder Engagement, Data analytics, and Quality Improvement
- Format: Classroom
- Duration: 5 days
- Language: English
- Accredited: CPE, KHDA Certified training courses
CLASSROOM DATES
INTRODUCTION
This practical and innovative five-day EuroMaTech Certificate in Benchmarking training course examines the essential ingredients of benchmarking success. This 5-day training course is designed to equip participants with essential skills for success in any benchmarking activity. Benchmarking is the process of measuring products, services, and processes against those of organisations known to be leaders in one or more aspects of their operations.
This immersive program combines dynamic learning, excellent case studies, and interactive activities to foster growth and development across key areas of the benchmarking journey. No previous experience with benchmarking is required for this programme.
The programme will highlight the following:
- An introduction to benchmarking
- Stakeholder analysis
- The different types of benchmarking and when to use them
- How to run a benchmarking project more effectively
- Understanding data, metrics, and analysis tools
TRAINING OBJECTIVES
At the end of this programme, you will learn to:
- Outline the main steps in a benchmarking exercise
- Describe the fundamentals of metrics and analytics
- Understand the importance of stakeholder analysis
- List the challenges of benchmarking activities
- Prepare a benchmarking technical report
WHO SHOULD ATTEND?
- Any Manager who needs to improve their skills in benchmarking and performance management
- Change Leaders
- Human Resource (HR) Professionals
- Engineers
- Operation Managers/Process Managers
- HSE Leaders
- Middle Managers and Team Leaders involved in process improvement
- Project and Programme Managers
TRAINING METHODOLOGY
This Certificate in Benchmarking training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course includes stimulating presentations supporting each of the topics together with interactive trainer lead sessions of discussion.
There will also be practical sessions where participants can practice and experience course-related activities. Realistic and fun activities, case studies, short video presentations, and feedback will be used to facilitate learning.
TRAINING SUMMARY
In this Certificate in Benchmarking training course you will learn why benchmarking is a viable tool that provides useful information for improving virtually any organisation or activity. You will discover the practical benefits of benchmarking and how to use these in your department, team, or organisation. This innovative seminar will focus on the practical and theoretical aspects of benchmarking.
TRAINING OUTLINE
Day 1: An Introduction to Benchmarking
- The origins of benchmarking
- Understanding benchmarking terms and processes
- Strategic, performance and process benchmarking
- Internal v External benchmarking
- The process of benchmarking
Day 2: Conducting Your First Benchmarking Project
- Identifying benchmarking projects
- Running your benchmarking project
- The steps of benchmarking
- Identifying and selecting partners
- Benchmarking project management
Day 3: Metrics and Data
- Introducing performance measurement
- Data use and abuse: using data constructively
- Important statistical terms and techniques
- The CATWOE technique, RCA, 5-Whys and Cause & Effect
- Collecting and analysing benchmarking information
Day 4: Stakeholder Analysis
- Introduction to stakeholder management
- Identifying your stakeholders: stakeholder analysis
- The 3-step approach to effective stakeholder management
- Influence and stakeholders
- Essential communication skills for stakeholder management
Day 5: Tools & Techniques for Quality Improvement
- Kaizen and continuous improvement
- DMAIC and quality improvement
- Poka-Yoke approaches
- Legal and ethical issues in benchmarking
- Personal Action Planning
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ACCREDITATION
EuroMaTech is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit.
Euromatech is a Knowledge & Human Development Authority (KHDA) approved training institute in Dubai, licensed and approved to deliver training courses in the UAE.
The KHDA is the regulatory authority in the UAE, that oversees administering, approving, supervising, and controlling the activities of various education providers in the UAE. We are proud of our commitment to ensuring quality training courses and status as a KHDA-approved training provider.
Taught by our team of highly qualified trainers, our KHDA approved training courses will provide you with an enriching learning experience and practical knowledge that will help you future-proof your career and support professional development within your organisation.
