Business Process Management

An Intensive 5-day Training Course

Business Process Management

Systematically Navigating and Managing Business Processes

  • Format: Classroom
  • Duration: 5 days
  • Language: English
  • Accredited: CPE, KHDA Certified training courses
Business Process Management

Every organization today has many business processes, which determine what gets done, when and how. This EuroMaTech online course exposes you to process thinking and the benefits of systematically managing these business processes through Business Process Management (BPM).

Effective process management lies at the heart of every successful organisation worldwide. Regardless of the size, nature or objectives of the business, process managers are responsible for planning, implementing, monitoring, assessing and optimising a wide variety of essential processes. Contributing directly to the success or otherwise of the business as a whole, process management is a position of unique responsibility.

Participants attending EuroMaTech’s Business Process Management online training course will develop the following competencies:

  • A comprehensive understanding of business process management responsibilities
  • The role of the process manager at the heart of an organisation
  • The confidence to oversee each component process management stage
  • The opportunity to progress to higher-level management positions
  • Dynamic, targeted skills for success in any business setting



•EuroMaTech’s Business Process Management online training course aims to enable participants to achieve the following objectives:

  • Understand the value of Business Processes Management & Improvement (BPMI) and the main concepts of business process analysis, mapping and modelling
  • Produce business process models at the correct level of detail to aid the analysis, readability and understanding of organisational responsibilities
  • Learn the best practice techniques and methods to coherently map, accurately measure and thoroughly analyse business processes and work activities across your organisation
  • •Suggest process improvements to run your organisation effectively, redesign improved processes, and deliver appropriate process and task documentation
  •  Assess the potential reaction to changes in processes and manage these within your organisation


The Business Process Management online training course is suitable for a wide range of professionals including, but not limited to:

  • • Operations Managers
  • • Project Managers
  • • Process Managers
  • • Business Architects and Analysts
  • • Systems Architects and Designers
  • • Quality Managers
Training methodology

Participants on the Business Process Management online training course will learn by active participation during the seminar through the use of a wide variety of instructional techniques, including process mapping. There will be group exercises to allow for a “hands on” approach to learning. Rapid learning of the methods and techniques is achieved by means of group work, participant discussion, facilitator interaction and constructive feedback.

Day 1 - The Fundamentals of Business Process Management
  • Defining Business Process Management
  • Brief History of Business Process Management
  • Benefits of Business Process Management
  • Identification of the phases in the BPM lifecycle.
  • Assessment of process identification and its role in the BPM lifecycle.
Day 2 - Tools and Techniques for Business Process Management
  • Managing using business process models
  • Prepare, conduct and perform requirements elicitation
  • Manage stakeholder collaboration
  • Design options and validation
  • Identifying improvement opportunities using process models
Day 3 - Working through the BPM Lifecycle - Part One

The Vision Phase 

  • Creating a Vision and Seeing the Big
  • Picture Sharing Your Vision

The Design Phase 

  • Gathering Information
  • Defining Your Problem
  • Identifying Existing and Future Processes
  • Creating a Process Map with a Flow Chart

The Modelling Phase

  • Performing What-if Analysis
  • Test Driving
Day 4 - Working through the BPM Lifecycle - Part Two

The Execution Phase

  • Implementing Processes
  • Automating Processes
  • Understanding Business Rules
  • The Role of Workflow Engines
  • Steps to Implement a Workflow Engine

The Monitoring Phase

  • Implementing Measures
  • What is Business Activity Monitoring (BAM)?
  • The Balanced Scorecard
  • Identifying Gaps with Process Mining

The Optimising Phase

  • What It’s All About
  • Business Process Improvement
Day 5 - Business Process Integration and Optimisation
  • Identifying and analysing process customers/stakeholders
  • Identifying process enablers
  • Governance analysis and set up
  • Information management
  • Process performance improvements

    Do you have any questions about this course?



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    EuroMaTech is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit.

    Euromatech is a Knowledge & Human Development Authority (KHDA) approved training institute in Dubai, licensed and approved to deliver training courses in the UAE.

    The KHDA is the regulatory authority in the UAE, that oversees administering, approving, supervising, and controlling the activities of various education providers in the UAE.  We are proud of our commitment to ensuring quality training courses and status as a KHDA-approved training provider.

    Taught by our team of highly qualified trainers, our KHDA approved training courses will provide you with an enriching learning experience and practical knowledge that will help you future-proof your career and support professional development within your organisation.

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