An Intensive 5-day Training Course
Transforming Patient Experience:
Enhancing Healthcare Delivery for Improved Patient Outcomes
CLASSROOM DATES
INTRODUCTION
This “Transforming Patient Experience” training course is designed for healthcare professionals and administrators who aim to enhance the quality of care and improve the overall patient experience. The course will explore strategies, tools, and techniques to effectively transform patient interactions, improve satisfaction, and create a compassionate, efficient, and patient-centered healthcare environment.
To build a great healthcare organization’s reputation and sustainability, it is important to reach the “Excellence” by having Patient-focus. This Patient Experience Transforming training course provides participants with the knowledge and skills to design and implement a patient experience-based framework to improve the performance of their healthcare organisations. Participants will develop the following competencies:
- Implement patient service excellence
- Patient experience design & application
- Improve employee and patient engagement
- Demonstrate and apply communication skills
TRAINING OBJECTIVES
This EuroMaTech training course aims to enable participants to achieve the following objectives:
- Understand the patient experience concept & its impact on healthcare outcomes.
- Learn how to cultivate a patient-centered culture within healthcare organizations.
- Equip healthcare professionals with essential communication techniques to improve patient interactions.
- Understand the role of the physical and emotional environment in patient satisfaction.
- Learn how to analyze and improve the patient journey through process optimization.
- Learn how to handle feedback and complaints constructively to improve care quality.
- Explore technological tools that can enhance patient engagement and streamline care.
- Learn the methods for measuring patient experience and using data to drive improvements.
- Learn how to maintain and sustain a high level of patient experience over time.
- Examine successful real-world examples and develop and apply action plans.
WHO SHOULD ATTEND?
This EuroMaTech course is designed specifically for healthcare professionals such as:
- Healthcare Providers (Physicians and Nurses)
- Healthcare Managers/Heads of Departments
- Patient Service Staff (clinical & non-clinical)
- Medical and Hospital Administrators
- Vendors involved in patient services
TRAINING METHODOLOGY
This training course will combine class presentation, case studies, practical exercises, scenarios and group discussion using an integrated learning approach. The course is designed to maximize delegate participation to give participants the opportunity to discuss with other delegates and the presenter their specific problems in order to gain the appropriate solutions.
TRAINING SUMMARY
This training course is designed for all healthcare managerial levels and health professionals who need to have in-depth knowledge of Transforming Patient Experience. This highly participative Transforming Patient Experience training course will explain how to build high performing and engaged healthcare teams, establish and sustain effective clinical relationships, as well as implement strategies and tools to support patient-centered care.
TRAINING OUTLINE
Day 1 - Introduction to Patient Experience
- The importance of patient experience in healthcare settings
- Patient-centered care vs. patient satisfaction comparison
- The Five-Dimensional of Patient Service and building trust
- Using the patient satisfaction profit-chain Model
- Sustainable development of quality (PDSA Cycle)
- Obstacles to achieving desired healthcare quality
Day 2 - Communication Skills for Enhanced Patient Interaction
- Active listening and empathy in patient communication
- Managing the groups, types and behaviours of patients
- Techniques for delivering bad news or handling difficult conversations
- Cultural competency and communication across diverse patient groups
- Use of non-verbal cues to enhance patient trust and comfort
- Using technology (telemedicine and portals) to enhance communication
Day 3 - Creating a Comfortable and Welcoming Environment
- The impact of hospital/clinic design on patient experience
- Creating a welcoming atmosphere (waiting areas, patient rooms)
- Ensuring privacy and dignity for patients’ privacy protection
- Accessibility considerations for patients with special needs
- Addressing environmental factors: noise, lighting, and cleanliness
- Emotional support: Managing stress, anxiety, and fear in patients
Day 4 - Integrating Technology to Improve Patient Experience
- The role of digital tools (patient portals, apps, telehealth)
- Using electronic health records (EHR) to reduce human errors
- Improving patient education with digital content (videos, e-learning)
- Key performance indicators (KPIs) for patient experience (HCAHPS)
- Benchmarking against industry standards and healthcare best practices
- Reporting and communicating patient experience findings to stakeholders
Day 5 - Patient Journey Mapping and Process Improvement
- Identifying touchpoints in the patient journey (pre-visit to post-care)
- Using Lean and other quality tools to optimize patient experience
- Reducing wait times and improving appointment scheduling
- Code of Conduct for Dealing with Patient Complaints effectively
- Streamlining workflows for better patient flow and reduced bottlenecks
- Using Johari Window Model and the EBA (Emotional Bank Account)
- Case Studies and Real-World Applications
- Case study 1: A hospital that improved patient experience through staff engagement
- Case study 2: A clinic that integrated technology to enhance the patient experience
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ACCREDITATION
EuroMaTech is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
Euromatech is a Knowledge & Human Development Authority (KHDA) approved training institute in Dubai, licensed and approved to deliver training courses in the UAE.
The KHDA is the regulatory authority in the UAE, that oversees administering, approving, supervising, and controlling the activities of various education providers in the UAE. We are proud of our commitment to ensuring quality training courses and status as a KHDA-approved training provider.
FAQ
What makes EuroMaTech a leader in professional training?
EuroMaTech stands out as a leader in training and professional development due to:
- 30+ years of experience delivering high-impact training courses across industries.
- Accreditations from leading institutions, ensuring top-tier course quality and recognition.
- A portfolio of thousands of training courses, serving professionals at every level.
- A focus on innovation and future-ready learning models, including blended and digital training.
- Long-term partnerships with organizations globally, ensuring sustained success through talent development.
How can I register for a EuroMaTech training course?
To register for a training course, you can:
- Visit the EuroMaTech website, browse the available courses, and follow the online registration process.
- Contact EuroMaTech’s support team for assistance with course selection or inquiries about corporate training solutions.
Does EuroMaTech offer international training courses?
Yes, EuroMaTech delivers training courses in major cities worldwide, including locations across Europe, Asia, Africa, and the Middle East, in addition to its extensive presence in Dubai.
Where are EuroMaTech’s training courses held?
EuroMaTech conducts its training courses at prestigious venues across Dubai and other major international cities. Additionally, virtual training options are available, allowing participants to join courses remotely from anywhere in the world.
What ISO training courses does EuroMaTech offer?
EuroMaTech provides a range of ISO certification and compliance training courses, including:
- ISO 9001 – Quality Management Systems Training
- ISO 45001 – Occupational Health & Safety Management Training
- ISO 14001 – Environmental Management Systems Training
These courses help organizations adopt internationally recognized standards and improve their overall performance.
How does EuroMaTech ensure the quality of its training courses?
EuroMaTech ensures the highest standards by:
- Partnering with globally recognized accrediting bodies such as ILM, CPD, PMI, NEBOSH, and HRCI.
- Designing training courses with a focus on practical, real-world applications.
- Using experienced instructors with industry expertise.
- Continuously updating course content to reflect current trends and best practices.
Does EuroMaTech provide customized corporate training courses?
Yes, EuroMaTech specializes in tailored corporate training courses designed to meet the unique needs of organizations. These customized courses are ideal for businesses seeking to upskill teams across different departments or regions.
How many professionals have attended EuroMaTech’s training courses?
EuroMaTech has successfully delivered thousands of training courses, with thousands of professionals from over 50 countries attending annually.
What industries does EuroMaTech serve through its training courses?
EuroMaTech provides specialized training courses for a wide range of industries, including:
- Oil & Gas
- Energy & Power
- Construction & Infrastructure
- Banking & Finance
- Healthcare
- Telecommunications
- Logistics & Supply Chain
- Aviation & Aerospace
- Government & Public Sector
- Hospitality & Tourism
- Information Technology & Cybersecurity
- Human Resources & Talent Management
Are EuroMaTech’s training courses accredited?
Yes, EuroMaTech’s training courses are accredited by globally recognized institutions, ensuring high-quality, internationally respected certifications. Key accreditations include:
- ILM (Institute of Leadership & Management)
- CPD (Continuing Professional Development Certification Service)
- PMI (Project Management Institute)
- NEBOSH (National Examination Board in Occupational Safety and Health)
- HRCI (Human Resource Certification Institute)
What types of training courses does EuroMaTech offer?
EuroMaTech offers a diverse portfolio of training courses designed to meet the needs of professionals at all levels. These include:
- Leadership & Management Development Training
- Technical & Engineering Training Courses
- Project & Risk Management Training
- Health, Safety & Environmental (HSE) Training
- Finance & Accounting Training Courses
- ISO Compliance & Certification Training
- Human Resources & Talent Management Training
- Soft Skills & Communication Training Courses
Do you provide assistance with hotel accommodation?
Yes, we can assist you with the following:
- Corporate Discount: If available, we can extend our corporate discount for your stay at selected hotels.
- Hotel Suggestions: We can provide recommendations for nearby hotels based on your preferences and budget.
Feel free to explore online booking platforms for the most cost-effective options.
Do you offer customized training for organizations?
Yes, we provide tailored training solutions designed to meet the specific needs of your organization. Customized courses can be delivered either in-person or online, and you can select the dates and duration that best fit your schedule. For more details, please contact us at inhouse@euromatech.com
What types of training formats do you offer?
We provide two flexible training formats to suit your preferences:
- Classroom Training: Experience in-person learning with expert instructors. Engage in interactive discussions, hands-on activities, and benefit from face-to-face networking.
- Online Training: Join live online sessions from anywhere, offering flexibility for those with busy schedules or who prefer remote learning.
- In-House Training: We can bring our training directly to your organization, allowing for tailored sessions that address your specific needs and objectives.
Can you assist with visa arrangements?
Yes, we can help by issuing an official Letter of Invitation once you’ve confirmed your training registration, which can assist in your visa application process.
Who will be the senior consultant leading the training?
We are happy to share the profiles of our expert instructors. To learn more about their qualifications and experience, please contact us info@euromatech.com
