An Intensive 10-day Training Course
Strategic Crisis Management for Incident & Emergency Situations
Understanding the Dynamics That Gives the Crisis Leader the Ability to Manage Potential Risks During Emergency Situations
CLASSROOM DATES
INTRODUCTION
Organisations face an expanding range of threats that can halt operations, disrupt production, and damage reputations within minutes. For Crisis Management Team (CMT) and Emergency Response Team (ERT) leaders, the ability to act decisively and strategically under pressure is vital. True crisis management extends beyond immediate response; it requires foresight, preparation, leadership, and resilience to navigate complex situations.
This Strategic Crisis Management Training Course provides participants with advanced knowledge and practical skills to lead confidently before, during, and after emergencies. It focuses on critical aspects such as situational awareness, crisis leadership, rapid decision-making, and effective communication under stress. Delegates will also explore the psychological dimensions of crisis response, examining how individuals and teams behave in high-pressure scenarios.
Through a balance of theory, case studies, and simulations, this EuroMaTech course equips professionals to strengthen organisational resilience, establish robust response frameworks, and restore stakeholder trust after disruption. Leaders will gain the ability to turn crises into opportunities for growth, reinforcing confidence among staff, regulators, and the public.
This Strategic Crisis Management training course will feature:
- Mastering the four pillars of effective emergency response.
- Developing essential characteristics of an effective crisis leader.
- Applying incident command system (ICS) structures for multi-agency coordination.
- Enhancing situational awareness and decision-making under pressure.
- Leveraging communication and media as operational tools.
- Conducting risk assessments and emergency exercises to test readiness.
TRAINING OBJECTIVES
By the end of this Strategic Crisis Management Course, participants will be able to:
- Gain comprehensive knowledge of crisis management frameworks and lifecycles.
- Develop strategies for effective team and individual response.
- Identify and avoid damaging leadership behaviours during crises.
- Implement the five major functions of the Incident Command System (ICS).
- Plan and execute effective crisis and multi-agency response exercises.
- Enhance leadership performance through advanced decision-making techniques.
- Understand group psychology and dynamics in high-stress situations.
- Communicate and lead effectively under pressure, maintaining stakeholder trust.
WHO SHOULD ATTEND?
This EuroMaTech Strategic Crisis Management Training Course is designed for professionals responsible for crisis preparedness, response, and leadership. It will be particularly beneficial for:
- Fire, Safety, Security, and HSE Professionals managing emergency risks.
- Military, Policing, and Government Agency Personnel involved in crisis response.
- Operations, Asset, Facility, Risk, and Insurance Managers overseeing continuity.
- Designated Crisis, Incident, and Emergency Response Team Members.
- Senior Managers, Line Managers, and Supervisors accountable for staff safety.
- Professionals newly assigned crisis management responsibilities.
- Business leaders seeking to align crisis response with organisational resilience goals.
TRAINING METHODOLOGY
This EuroMaTech course uses a dynamic blend of proven adult learning techniques designed to maximise engagement, knowledge retention, and practical skill application. Participants will engage in role-playing scenarios, team-based problem-solving activities, and crisis communication drills. Realistic simulations and case studies will replicate high-pressure conditions, enabling delegates to practice applying frameworks, managing information flow, and making rapid, rational decisions.
Interactive discussions and group workshops encourage knowledge sharing, while self-assessment tools help participants evaluate their leadership style under stress. Practical templates, checklists, and exercises will be provided, ensuring that lessons learned can be immediately implemented in the workplace.
TRAINING SUMMARY
The Strategic Crisis Management for Incident & Emergency Situations Training Course provides participants with the skills and confidence to lead teams through crises with resilience and clarity. Covering crisis planning, leadership, communication, and recovery, it ensures professionals are prepared to protect people, assets, and reputation in the face of disruptive events.
By focusing on situational awareness, leadership psychology, and incident command systems, this course equips delegates to address uncertainties strategically. Participants will learn to analyse risks, manage emergency scenarios, and prepare comprehensive crisis response plans. They will leave with a deeper understanding of how to inspire confidence during disruption and drive their organisations toward long-term recovery and resilience.
TRAINING OUTLINE
Day 1: Evaluate, Mitigate and Responding to Challenges
- Understanding Strategic Crisis Management
- Consider the Complete Range of Risks to Your Organisation
- CMT and ERT - Roles & Responsibilities
- Issues Management, Master This Before It Becomes a Crisis
- Who Else Inside and Outside the Organisation Should Be Involved
- Five Deadly Leadership Behaviours & Six Winning Strategies
- Understanding 'Denial-Curve' and 'Group-Think' Syndromes
Day 2: Planning & Security – Who and What Else Should be Considered
- Security Management & Asset Protection
- Case Studies, Why Some Companies Fail, and Others Survive
- Based on the Previous Module, Self-Evaluation Questionnaire
- Developing, Improving & Implementing Emergency Response Plans
- Business Continuity Management (BCM) Strategies
- Case Study and Workshop
Day 3: Emergency Response Process
- Team Briefing
- Facilitator Checklist
- Incident Action Plan
- Brain Storming – Effective Meeting Management
- Planning Techniques
- Analysis of Information
- Team Briefing
- Occupational Health and Safety
- Radio Protocols
- Using Equipment During Critical Incidents
Day 4: Crisis Communications & Incident On-Scene Management
- Incident Command Systems (ICS)
- Emergency Communication Centres, Avoiding the Ten Most Common Mistakes
- Reputation Management - Managing Social Media
- Command and Control Issues. Operational, Tactical and Strategic
- On Scene Crisis Management, Essential Elements for Success
- Developing and Implementing Emergency Plans
- Crisis Management and Communications. Emergency Centre/s
- Developing and Implementing a Business Continuity Management (BCM) Strategy
Day 5: The Human Factor – What Can Go Right and What Can Go Wrong?
- Alerting and Warning
- Evacuation Strategies
- Major Incident Simulation - Role Playing Workshop
- Psychological & Welfare concerns in Crisis Management
- How to Improve Staff Morale and Confidence in the Process
- Questionnaire, Are Your Batteries in Good Condition
- Corporate Case Study – When the Board Get it Wrong
Day 6: Understanding Situational Awareness
- What is Situational Awareness – From the Working World
- Creating a Security Culture – Concepts for Developing a Security Culture in the Workplace
- Observation Concepts – Understanding the Human Senses
- Baselines – Experienced Based and Dynamic
- What Stands Out – Reading Body Language Through Behaviour and Searching for Anomalies
- Making Decisions – What to Do with an Anomaly
Day 7: Creating A Crisis or Incident Plan
- What is Crisis Management?
- Why Do You Need a Plan and What Should Be In It?
- The Planning Process & Vulnerability Audit
- Alerting Procedures
- Response Structures - A look at Putting Together the Necessary Systems, Teams and Facilities to Meet the Threat
- Exercise High Roller
- The 20 Most Common Mistakes in Crisis Management - Why Do You Need a Plan?
Day 8: Crisis Management Plan Testing, Training and Exercising
- Case Studies x 2 with Different Root Cause, Are We Learning?
- Exercises: A Program of Learning and of Validating Plans and Procedures
- How to Get Advantageous Results from an Exercise
- Post Incident Evaluations, De-Briefing Skills, Managing Hot & Cold De-Briefs
- Critique Report Writing, Executive Summaries and Key Recommendations
- Closing the Loop. Implementing Recommendations, Continuing the Process
Day 9: Leading Teams and Organizations
- Roles and Responsibilities of Leaders in Crises and Emergencies
- Crisis/Emergency Management Organization
- Creating Effective and Efficient Teams Through Rapid Teambuilding
- Creating Effective and Efficient Interagency Cooperation and Collaboration
- Organizational & Team Dynamics: Morale, Cohesion, Mood, Unity of Purpose
- Principles of Operational Command and Leadership
Day 10: Ethical Factors in Crisis and Emergency Leadership
- Caring for Subordinates and Their Families
- The Leader's Self-Care
- Responsibilities to Authorities, The Public and/or Victims
- Managing and Leveraging Social Media
- After-Action Review and Lessons Learned Processes
- Preparing for the Next Crisis or Emergency
CALL ME BACK
Do you wish for us to conduct this course at your premises?
Discover In-House Solutions
ACCREDITATION
EuroMaTech is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
Euromatech is a Knowledge & Human Development Authority (KHDA) approved training institute in Dubai, licensed and approved to deliver training courses in the UAE.
The KHDA is the regulatory authority in the UAE, that oversees administering, approving, supervising, and controlling the activities of various education providers in the UAE. We are proud of our commitment to ensuring quality training courses and status as a KHDA-approved training provider.
