An Intensive 5-day Training Course
Organising and Behavioural Skills for Administrative Professionals / Executive Secretaries / PAs
Elevate Your Impact with Modern Behavioural Tools and Organising Techniques
CLASSROOM DATES
INTRODUCTION
Administrative professionals, executive secretaries, and personal assistants play a critical role in maintaining organisational structure, behavioural balance, and operational effectiveness. As workplaces become more dynamic and demanding, these roles increasingly require a blend of strong organising capability and refined behavioural awareness. Professional success now depends not only on technical efficiency, but also on emotional intelligence, adaptability, and self-management.
The Organising and Behavioural Skills Course is designed to strengthen the ability of administrative professionals to create order, clarity, and consistency in fast-paced working environments. This training course supports participants in understanding their behavioural style, managing emotional responses, and applying practical organising techniques that enhance focus and productivity.
This Behavioural Skills Course explores how self-awareness, resilience, and emotional intelligence influence daily performance and professional relationships. Participants learn how behaviour impacts communication, collaboration, and decision-making, particularly under pressure or during change.
Alongside behavioural insight, the course introduces modern organising frameworks that support prioritisation, coordination, and proactive working. Participants gain practical tools to manage workloads, align tasks with objectives, and maintain professionalism across diverse situations.
Key focus areas include:
- Developing self-management and behavioural awareness
- Applying emotional intelligence to daily professional interactions
- Strengthening organising skills for structure and clarity
- Enhancing communication and behavioural adaptability
- Building confidence, resilience, and professional effectiveness
KEY SKILLS YOU WILL GAIN
After completing this training course, participants will be able to demonstrate the following skills and competencies:
- Behavioural Awareness – Recognise and manage behavioural responses to maintain professionalism and effectiveness.
- Self-Organisation – Structure tasks, priorities, and environments to improve focus and control.
- Emotional Intelligence – Apply self-awareness and resilience to strengthen workplace interactions.
- Professional Communication – Adapt communication style to build positive and productive relationships.
- Proactive Working – Take ownership, anticipate challenges, and support organisational goals confidently.
TRAINING OBJECTIVES
By the end of this Organising and Behavioural Skills Course, participants will be able to:
- Apply emotional intelligence to manage behavioural responses and professional interactions
- Organise tasks, priorities, and working environments with greater clarity and control
- Adapt effectively to changing work expectations using behavioural flexibility
- Build productive working relationships through positive behaviour and communication
- Strengthen structure, resilience, and performance using modern organising tools
WHO SHOULD ATTEND?
This Behavioural Skills Course is suitable for:
- Administrative professionals
- Executive secretaries
- Personal assistants
- Project support officers
- Office management and coordination staff
This training course is ideal for professionals who want to strengthen their organisational effectiveness, behavioural awareness, and professional presence.
TRAINING METHODOLOGY
The Organising and Behavioural Skills Course is delivered through an interactive and hands-on learning approach designed to reinforce practical application. Participants engage in role practice, case studies, group discussions, and guided exercises that reflect real workplace scenarios.
Self-assessment activities support behavioural awareness and personal insight, while coaching techniques help participants explore practical responses to common administrative challenges. Video-based learning and facilitated discussion further reinforce key concepts.
The course concludes with structured action planning, enabling participants to translate learning into clear, achievable improvements within their professional roles. This approach ensures learning is relevant, engaging, and immediately applicable.
TRAINING SUMMARY
The Organising and Behavioural Skills Course equips administrative professionals, executive secretaries, and personal assistants with the confidence and capability to perform effectively in modern workplaces. By combining organising techniques with behavioural insight, the course supports improved structure, clarity, and professional resilience.
This Behavioural Skills Course encourages reflection, discussion, and the sharing of real workplace experiences. Practical models and easy-to-use tools help participants strengthen focus, improve behavioural responses, and adopt a proactive mindset.
By the end of the course, participants are better prepared to manage their responsibilities with confidence, support management effectively, and contribute positively to organisational performance through strong organising and behavioural skills.
TRAINING OUTLINE
Day 1: Behaviours and the Modern Workplace
- Understand the Psychological Triggers of Workplace Behaviour
- Developing Strong Working Relationships
- Understanding and Using Emotional Intelligence Effectively
- Understanding Behavioural Styles and Their Impact
- Improve Your Self-Image and Confidence
Day 2: Time Management and Prioritizing
- Identify and Deal with Time Wasters
- Control Interruptions and Improve Focus
- Learn to Say “No” Positively
- Prioritize Your Work More Effectively
- Learn the Art of Delegation
Day 3: Being Organized and Goal-Oriented
- Benefits of Being Organized in a Busy Role
- Discover Simple and Powerful Planning Tools
- Set Clear Objectives for Personal and Team Success
- Learn to Use Planning as a Motivational Tool
- Align Daily Tasks with Broader Goals
Day 4: Working in Teams and Building Trust
- Team Behavioural Dynamics and Trust Building
- Understand Team Roles and Responsibilities
- Build an Atmosphere of Cooperation and Trust
- Share and Delegate Responsibilities
- Working with Challenging or Negative People
Day 5: Being Proactive and Taking Ownership
- Being a Strategic and Forward-Thinking Assistant
- Apply a Problem-Solving Approach to New Tasks
- Manage Stress and Build Personal Resilience
- Support Management in Achieving Organizational Goals
- Create a Personal Action Plan
CALL ME BACK
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ACCREDITATION
EuroMaTech is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
Euromatech is a Knowledge & Human Development Authority (KHDA) approved training institute in Dubai, licensed and approved to deliver training courses in the UAE.
The KHDA is the regulatory authority in the UAE, that oversees administering, approving, supervising, and controlling the activities of various education providers in the UAE. We are proud of our commitment to ensuring quality training courses and status as a KHDA-approved training provider.
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FAQ
EuroMaTech provides a range of ISO certification and compliance training courses, including:
- ISO 9001 – Quality Management Systems Training
- ISO 45001 – Occupational Health & Safety Management Training
- ISO 14001 – Environmental Management Systems Training
These courses help organizations adopt internationally recognized standards and improve their overall performance.
To register for a training course, you can:
- Visit the EuroMaTech website, browse the available courses, and follow the online registration process.
- Contact EuroMaTech’s support team for assistance with course selection or inquiries about corporate training solutions.
EuroMaTech stands out as a leader in training and professional development due to:
- 30+ years of experience delivering high-impact training courses across industries.
- Accreditations from leading institutions, ensuring top-tier course quality and recognition.
- A portfolio of thousands of training courses, serving professionals at every level.
- A focus on innovation and future-ready learning models, including blended and digital training.
- Long-term partnerships with organizations globally, ensuring sustained success through talent development.
EuroMaTech has successfully delivered thousands of training courses, with thousands of professionals from over 50 countries attending annually.
We are happy to share the profiles of our expert instructors. To learn more about their qualifications and experience, please contact us [email protected]
We provide two flexible training formats to suit your preferences:
- Classroom Training: Experience in-person learning with expert instructors. Engage in interactive discussions, hands-on activities, and benefit from face-to-face networking.
- Online Training: Join live online sessions from anywhere, offering flexibility for those with busy schedules or who prefer remote learning.
- In-House Training: We can bring our training directly to your organization, allowing for tailored sessions that address your specific needs and objectives.
Yes, we provide tailored training solutions designed to meet the specific needs of your organization. Customized courses can be delivered either in-person or online, and you can select the dates and duration that best fit your schedule. For more details, please contact us at [email protected]
Yes, we can assist you with the following:
- Corporate Discount: If available, we can extend our corporate discount for your stay at selected hotels.
- Hotel Suggestions: We can provide recommendations for nearby hotels based on your preferences and budget.
Feel free to explore online booking platforms for the most cost-effective options.
