An Intensive 5-day Training Course
ITIL® 4 Create Deliver and Support (CDS)
CLASSROOM DATES
INTRODUCTION
As the people demand better, optimised and adopted IT service quality and improvement methods and now a must have knowledge for IT professionals, this course is developed to enable them to continue to deliver innovative yet reliable services within increasingly competitive market.
ITIL Specialist: Create, Deliver and Support module is specifically designed for IT professionals, practitioners and leaders who design and provide digital products and services, and deliver and support them through their whole lifecycles.
This EuroMaTech ITIL® 4 Create Deliver and Support (CDS) training course covers the strategies, tools, and technologies used to develop, deploy, and monitor activities.
Participants attending will develop the following competencies:
- Ability to improve existing processes,
- Knowledge to effectively manage IT teams,
- Understanding how to optimize value streams and workflows,
- Effectively align digital services with business strategy,
- Improve services development, and integrate new technologies,
- Embed Lean, Agile, and DevOps ways of working within the organisation.
TRAINING OBJECTIVES
This EuroMaTech training course aims to enable participants to achieve the following objectives:
- To understand how to plan and build a service value stream
- Create, deliver, and support services
- Concepts for managing workflow, business process and collaboration
- Review industry leading solutions and vendors in this marketplace
- Setting up value streams
- Develop models, and embed technologies
WHO SHOULD ATTEND?
- Professionals and leaders within IT industry
- Personnel moving into leadership roles to embrace better controls
- Information Security Professionals
- Executives
- Users of Document and Records Management
- Personnel seeking to enhance their skills
- IT Management
- Technical Staff
TRAINING METHODOLOGY
This EuroMaTech ITIL® 4 Create Deliver and Support (CDS) training course covers essential skills and builds confidence to handle challenging situations and flexibility.
Participants will learn by active participation during the training course through the use of a wide variety of instructional techniques. There will be group exercises to allow for a “hands on” approach to learning. Case studies will be utilized to present “best practices” approaches. In addition, there will be in depth discussion of critical success factors.
TRAINING SUMMARY
This ITIL® 4 Create Deliver and Support (CDS) training course covers all the essential skills needed to understand, use and apply advanced and contemporary topics in people management so candidates to the ITIL CDS certification can understand how to position themselves as leaders in the digital age. The course covers all essential topics related to the process mining, process improvement and application of adequate techniques and technologies within the IT system development and delivery. > View: Data Science & Analytics Training Courses
TRAINING OUTLINE
Day 1 - ITIL Certification
- Exam preparation
- Certification purpose
- ITIL certification scheme
- Examination overview
- Certification process
Day 2 - Service Value Stream
- Organizational structures
- Collaborative teams
- Integrated teams
- Shift-left concept and approach
- Information value
- Technology value
Day 3 - Process mining
- Discovering business process
- Monitoring business process
- Visualising business process
- Analysing business process
- Improving business processes
Day 4 - Create, deliver and support
- New service development value stream
- Existing service value stream
- Managing work as tickets
- Prioritization and demand management
- Swarming
Day 5 - ITIL processes
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- New service development value stream
CALL ME BACK
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ACCREDITATION
EuroMaTech is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
Euromatech is a Knowledge & Human Development Authority (KHDA) approved training institute in Dubai, licensed and approved to deliver training courses in the UAE.
The KHDA is the regulatory authority in the UAE, that oversees administering, approving, supervising, and controlling the activities of various education providers in the UAE. We are proud of our commitment to ensuring quality training courses and status as a KHDA-approved training provider.
FAQ
Do you provide assistance with hotel accommodation?
Yes, we can assist you with the following:
- Corporate Discount: If available, we can extend our corporate discount for your stay at selected hotels.
- Hotel Suggestions: We can provide recommendations for nearby hotels based on your preferences and budget.
Feel free to explore online booking platforms for the most cost-effective options.
Do you offer customized training for organizations?
Yes, we provide tailored training solutions designed to meet the specific needs of your organization. Customized courses can be delivered either in-person or online, and you can select the dates and duration that best fit your schedule. For more details, please contact us at [email protected]
What types of training formats do you offer?
We provide two flexible training formats to suit your preferences:
- Classroom Training: Experience in-person learning with expert instructors. Engage in interactive discussions, hands-on activities, and benefit from face-to-face networking.
- Online Training: Join live online sessions from anywhere, offering flexibility for those with busy schedules or who prefer remote learning.
- In-House Training: We can bring our training directly to your organization, allowing for tailored sessions that address your specific needs and objectives.
Can you assist with visa arrangements?
Yes, we can help by issuing an official Letter of Invitation once you’ve confirmed your training registration, which can assist in your visa application process.
Who will be the senior consultant leading the training?
We are happy to share the profiles of our expert instructors. To learn more about their qualifications and experience, please contact us [email protected]
