An Intensive 5-day Training Course
Interpersonal and Communication Skills
Develop crucial skills to effectively connect, inspire, write, and communicate with all stakeholders
CLASSROOM DATES
INTRODUCTION
Interpersonal and Communication Skills is a practical and engaging Course designed to strengthen the way professionals communicate, interact, and collaborate in the workplace. Effective communication is essential in every organisation, influencing relationships, productivity, morale, and stakeholder engagement. This Interpersonal and Communication Skills Training helps participants understand the psychological, emotional, and contextual factors that shape communication, enabling them to convey messages clearly, listen actively, and build stronger professional connections.
Throughout the training, participants explore both written and interpersonal communication techniques, learning how to engage confidently with colleagues, clients, and stakeholders. The course emphasises active listening, nonverbal cues, empathy, and emotional awareness—key elements that help create trust, openness, and respect in every interaction. Participants also gain insight into adapting their communication style to suit different audiences, improving understanding and reducing conflict.
The Interpersonal and Communication Skills Course equips delegates to enhance teamwork, encourage collaboration, and contribute to a supportive workplace culture. Through practical exercises and structured learning, participants learn how to write clearly, present information effectively, and communicate with influence and clarity.
Key themes included in Interpersonal and Communication Skills Course:
- Understanding the psychology behind communication
- Enhancing written communication, including email, letters, and meeting minutes
- Strengthening stakeholder communication
- Developing professional technical report-writing skills
- Building confident and effective presentation capabilities
TRAINING OBJECTIVES
By the end of this Interpersonal and Communication Skills Training, participants will be able to:
- Apply communication methods that reduce or eliminate barriers to effective interaction
- Analyse audience needs to deliver focused, intentional communication
- Evaluate communication channels and tailor messages to suit diverse contexts
- Conduct constructive feedback sessions using empathy and emotional intelligence
- Produce clear, accurate, and audience-focused technical reports for professional use
WHO SHOULD ATTEND?
This Interpersonal and Communication Skills Course is designed for individuals at all levels who want to strengthen their communication abilities and build more effective workplace relationships. It is especially valuable for those who interact with diverse teams, manage people, or communicate with external stakeholders.
This EuroMaTech training course will benefit:
- Professionals seeking to improve communication effectiveness in daily interactions
- Team Leaders and Managers aiming to enhance collaboration and team engagement
- Individuals who want to build stronger listening, empathy, and writing skills
- Anyone who works with colleagues, clients, or stakeholders and wants to communicate with greater clarity and confidence
TRAINING METHODOLOGY
This Interpersonal and Communication Skills Training uses a blended learning approach that integrates presentations, discussions, role-play, and hands-on practice. Participants learn through trainer-led sessions that explain each topic in a clear and structured way, supported by small group activities, practical exercises, and real-time feedback.
Interactive role-plays and communication simulations strengthen understanding and allow delegates to practise applying techniques such as active listening, written communication, and conflict management. This methodology promotes high engagement and ensures that participants gain practical skills they can immediately apply in their workplace interactions.
TRAINING SUMMARY
The Interpersonal and Communication Skills Course provides a comprehensive foundation for developing effective communication across verbal, nonverbal, and written channels. The training ensures participants understand how communication influences relationships, performance, and workplace culture. By exploring active listening, nonverbal language, empathy, and structured writing techniques, delegates build confidence in managing conversations and delivering messages with clarity.
This course empowers participants to adapt their communication style to diverse situations, creating stronger personal connections and enhancing professional impact. The training also highlights the importance of written accuracy, technical report structure, and presentation delivery to support clear and compelling communication across organisational functions. Participants leave with a practical toolkit that improves teamwork, increases productivity, and contributes to a more cohesive work environment.
TRAINING OUTLINE
Day 1: Introducing the Psychology of Communication
- The Psychology of Communication
- Barriers and Pitfalls of Communication
- Differences Between Written and Verbal Communication
- The Power of Active Listening
- SOLER Technique for Effective Communication
Day 2: Effective Email, Letter, and Meeting Minute Writing
- The Power of Plain English
- Using Big Words – the Science of Why Not To
- Writing Better Business Letters
- Effective Email Writing and Email/ SM Etiquette
- Taking Minutes in Meetings
Day 3: Improving Communication with Stakeholders
- The Stakeholder Engagement Process
- The Key Tools of Stakeholder Engagement
- Assessing and Classifying Key Influencers
- Developing an Action Plan for Engaging with Stakeholders
- An Introduction to Negotiation: The Win-Win Concept
Day 4: Authoring Professional Technical Reports
- Planning Technical Reports: Structure/Topics Needed
- Understand the Main Steps in Drafting a Report (A Ten-Step Process)
- Use and Limitations of Graphics, Illustrations, Flowcharts, Bullets, and Tables
- Summaries, Introductions, and Using Appendices
- Proofreading, Design, and Layout Issues
Day 5: Effective Presentation Skills
- Overcoming the Fear of Presenting
- Avoiding Common Mistakes in Presenting
- PowerPoint: To Be or Not To Be
- The importance of Storytelling
- Personal Action Planning
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ACCREDITATION
EuroMaTech is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
Euromatech is a Knowledge & Human Development Authority (KHDA) approved training institute in Dubai, licensed and approved to deliver training courses in the UAE.
The KHDA is the regulatory authority in the UAE, that oversees administering, approving, supervising, and controlling the activities of various education providers in the UAE. We are proud of our commitment to ensuring quality training courses and status as a KHDA-approved training provider.
