An Intensive 5-day Training Course
Creative Leadership in Crisis Best Practices
Thriving Through Crisis Leadership Best Practices
CLASSROOM DATES
INTRODUCTION
Crisis is the ultimate test of leadership. This Creative Leadership in Crisis Best Practices training course is designed to provide professionals with the advanced knowledge, practical skills, and resilient attitudes required to confidently manage and lead teams and organisations before, during, and after a major crisis or emergency. Every leader will inevitably be confronted with the need to guide their team through a high-stakes, high-pressure situation. The leadership competencies demanded in these critical circumstances are far more challenging and complex than those required for everyday management.
This intensive 5-day EuroMaTech training course teaches that strategic crisis management is the systematic identification, selection, and implementation of your organisation's core goals and objectives under extreme duress. It demonstrates how, by utilising your authentic leadership qualities and creative problem-solving skills, you can deliver decisive outcomes and successfully navigate any crisis. A key component of this is developing superior situational awareness—a proactive mindset essential for identifying potential threats and dangerous situations before they escalate.
It is vital for organisations to recognize that disaster can strike at any time. The lessons contained within this Leadership in Crisis Training Course could make the critical difference between demonstrating strength, control, and resilience to your stakeholders or facing a humiliating public failure. This program is an investment in organisational and personal preparedness.
This Creative Leadership in Crisis Best Practices training course will feature:
- The framework for success in the four critical areas of Emergency Response.
- Utilising advanced leadership models to get the maximum commitment and performance from your teams under pressure.
- The key characteristics required to be an effective and calm Crisis Leader.
- How to avoid critical mis-steps and common pitfalls that can make a bad situation worse.
- Techniques for rapidly establishing viable options, making sound judgements, and redefining performance standards in real-time.
- In-depth analysis of the human factor, including psychological readiness, discipline, and leadership psychology during crises.
TRAINING OBJECTIVES
By the end of this Creative Leadership in Crisis Training Course, participants will be able to:
- Acquire an in-depth knowledge of Strategic Crisis Management frameworks and lifecycles.
- Develop proactive and reactive strategies so you and your team respond efficiently and effectively under pressure.
- Analyse deadly leadership behaviours and winning strategies specific to a crisis environment.
- Understand the individual and collective psychology and organisational dynamics that emerge in crises and emergencies.
- Be able to establish and implement key components of a business continuity plan to prepare your workplace.
- Analyse complex situations and make rational, timely decisions before, during, and after a crisis.
- Lead teams and organisations with confidence through crises and emergencies, maintaining morale and direction.
- Apply ethical principles and creative problem-solving to manage crises and emergencies effectively.
WHO SHOULD ATTEND?
This EuroMaTech training course is essential for anyone responsible for leading or implementing Crisis Management, Emergency Response, and Business Continuity plans.
- Line Managers, Team Leaders, and Supervisors in organisations of all sizes and sectors.
- Emergency & Crisis Management Professionals in the public and private sectors.
- HSE, Fire, Security, Project, and Programme Management Professionals.
- Professionals in Health Care, Public Safety, and Government Agencies.
- Operation, Asset, Facility, Risk, and Insurance Professionals.
- Designated Incident, Emergency, and Crisis Response Team Members.
- Professionals who have been allocated crisis management tasks but have had insufficient time to devote to the subject.
TRAINING METHODOLOGY
This dynamic training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension, and retention. This fully participative and highly engaging event will enhance your leadership capabilities through realistic crisis simulations, syndicate role-playing, group discussions, crisis communication drills, and team-based problem-solving challenges.
Participants will receive valuable EuroMaTech training course materials, including practical exercises, checklists, formats, and templates, which will be immediately useful for them and their teams upon returning to their organisations.
TRAINING SUMMARY
This Creative Leadership in Crisis Best Practices training course equips you with applicable insights and practical skills for navigating critical moments throughout the entire crisis lifecycle. You will embark on a hands-on learning journey, grounded in disruption response theory and psychology, learning how to address cognitive biases, communicate with clarity under stress, and restore trust with key stakeholders.
The most effective crisis management occurs when potential crises are detected and mitigated early. This course prepares executives at all levels to manage significant disruptions that threaten the organisation's value creation, reputation, and operational continuity. You will analyze real-world crises of various origins and industries, and crucially, you will prepare your own actionable Crisis Response plan. This plan will help your organization not only cope in times of uncertainty but also bounce back stronger in the post-crisis "next normal," turning a potential disaster into a testament to resilient leadership.
TRAINING OUTLINE
Day 1: Evaluate, Mitigate and Responding to Challenges
- Understanding Strategic Crisis Management
- Consider the Complete Range of Risks to Your Organisation
- CMT and ERT - Roles & Responsibilities
- Issues Management, Master this Before it Becomes a Crisis
- Who Else Inside and Outside the Organisation Should be Involved
- Five Deadly Leadership Behaviours & Six Winning Strategies
- Understanding 'Denial-Curve' and 'Group-Think' Syndromes
Day 2: Planning & Security – Who and What Else Should be Considered
- Security Management & Asset Protection
- Case Studies, Why Some Companies Fail, and Others Survive
- Based on the Previous Module, Self-Eevaluation Questionnaire
- Developing, Improving & Implementing Emergency Response Plans
- Business Continuity Management (BCM) Strategies
- Case Study and Workshop
Day 3: Leading Teams and Organizations
- Roles and Responsibilities of Leaders in Crises and Emergencies
- Crisis/Emergency Management Organization
- Creating Effective and Efficient Teams Through Rapid Teambuilding
- Creating Effective and Efficient Interagency Cooperation and Collaboration
- Organizational & Team Dynamics: Morale, Cohesion, Mood, Unity of Purpose
- Principles of Operational Command and Leadership
Day 4: Crisis Communications & Incident On-Scene Management
- Incident Command Systems (ICS)
- Emergency Communication Centres, Avoiding the Ten Most Common Mistakes
- Reputation Management - Managing Social Media
- Command and Control Issues. Operational, Tactical and Strategic
- On Scene Crisis Management, Essential Elements for Success
- Developing and Implementing Emergency Plans
- Crisis Management and Communications. Emergency Centre/s
- Developing and Implementing a Business Continuity Management (BCM) Strategy
Day 5: The Human Factor – What Can Go Right and What Can Go Wrong?
- Alerting and Warning
- Evacuation Strategies
- Major Incident Simulation - Role Playing Workshop
- Psychological & Welfare concerns in Crisis Management
- How to Improve Staff Morale and Confidence in the Process
- Questionnaire, are Your Batteries in Good Condition
- Corporate Case Study – When the Board Get it Wrong
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ACCREDITATION
EuroMaTech is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
Euromatech is a Knowledge & Human Development Authority (KHDA) approved training institute in Dubai, licensed and approved to deliver training courses in the UAE.
The KHDA is the regulatory authority in the UAE, that oversees administering, approving, supervising, and controlling the activities of various education providers in the UAE. We are proud of our commitment to ensuring quality training courses and status as a KHDA-approved training provider.
FAQ
EuroMaTech provides a range of ISO certification and compliance training courses, including:
- ISO 9001 – Quality Management Systems Training
- ISO 45001 – Occupational Health & Safety Management Training
- ISO 14001 – Environmental Management Systems Training
These courses help organizations adopt internationally recognized standards and improve their overall performance.
To register for a training course, you can:
- Visit the EuroMaTech website, browse the available courses, and follow the online registration process.
- Contact EuroMaTech’s support team for assistance with course selection or inquiries about corporate training solutions.
EuroMaTech stands out as a leader in training and professional development due to:
- 30+ years of experience delivering high-impact training courses across industries.
- Accreditations from leading institutions, ensuring top-tier course quality and recognition.
- A portfolio of thousands of training courses, serving professionals at every level.
- A focus on innovation and future-ready learning models, including blended and digital training.
- Long-term partnerships with organizations globally, ensuring sustained success through talent development.
EuroMaTech has successfully delivered thousands of training courses, with thousands of professionals from over 50 countries attending annually.
We are happy to share the profiles of our expert instructors. To learn more about their qualifications and experience, please contact us info@euromatech.com
We provide two flexible training formats to suit your preferences:
- Classroom Training: Experience in-person learning with expert instructors. Engage in interactive discussions, hands-on activities, and benefit from face-to-face networking.
- Online Training: Join live online sessions from anywhere, offering flexibility for those with busy schedules or who prefer remote learning.
- In-House Training: We can bring our training directly to your organization, allowing for tailored sessions that address your specific needs and objectives.
Yes, we provide tailored training solutions designed to meet the specific needs of your organization. Customized courses can be delivered either in-person or online, and you can select the dates and duration that best fit your schedule. For more details, please contact us at inhouse@euromatech.com
Yes, we can assist you with the following:
- Corporate Discount: If available, we can extend our corporate discount for your stay at selected hotels.
- Hotel Suggestions: We can provide recommendations for nearby hotels based on your preferences and budget.
Feel free to explore online booking platforms for the most cost-effective options.
