An Intensive 5-day Training Course
ITIL® 4 Create Deliver and Support (CDS)
Driving Value through ITIL® 4 Service Design and Support
CLASSROOM DATES
INTRODUCTION
As organizations increasingly depend on digital solutions to deliver business value, IT professionals must ensure their services are both innovative and reliable. The ITIL® 4 Create, Deliver and Support (CDS) Training Course by EuroMaTech equips participants with the essential knowledge and tools to design, build, and manage effective IT-enabled services in today’s fast-paced and competitive landscape.
This ITIL Specialist module focuses on the operational aspects of the IT service lifecycle — covering how services are created, delivered, and supported to meet business goals efficiently. Through a structured approach, the course integrates Agile, Lean, and DevOps methodologies, helping professionals drive continuous improvement and enhance the user experience across digital service environments.
Participants attending this EuroMaTech training course will gain in-depth insights into value stream optimization, team management, service delivery excellence, and alignment of IT services with organizational strategy. Practical exercises, discussions, and real-world case studies ensure a comprehensive understanding of how to deliver high-performing IT services that support enterprise success.
By the end of this ITIL® 4 Create Deliver and Support Course, participants will develop:
- The ability to optimize value streams and workflows for improved service delivery
- Knowledge of effective IT team management and collaboration methods
- Insight into aligning digital services with organizational strategy
- Skills to integrate Agile, Lean, and DevOps practices within IT environments
- Competence in developing and monitoring service value streams
- Understanding of how to adopt new technologies for enhanced performance and innovation
TRAINING OBJECTIVES
This ITIL® 4 Create Deliver and Support (CDS) Training Course aims to enable participants to:
- Understand how to plan, design, and build service value streams
- Create, deliver, and support digital services effectively across lifecycles
- Apply concepts of workflow, process optimization, and collaboration
- Review industry-leading service management solutions and vendors
- Develop models that integrate people, process, and technology
- Implement and embed new technologies to drive service excellence
- Align IT service operations with strategic business objectives
WHO SHOULD ATTEND?
This EuroMaTech ITIL® 4 Create Deliver and Support (CDS) Training Course is designed for professionals who work in IT service delivery and management, or those aspiring to leadership roles within digital and technology environments. It is especially valuable for:
- IT Professionals and Leaders within the technology and service industries
- Information Security Managers and Technical Specialists
- IT Service Managers and Team Leaders
- Executives and Managers seeking better control and visibility over IT operations
- Personnel transitioning into IT leadership roles
- Users of document and records management systems
- Individuals preparing for the ITIL® 4 CDS certification
This course provides a strong foundation for understanding how to manage, improve, and deliver IT services that meet both business and user needs.
TRAINING METHODOLOGY
This EuroMaTech training course follows a highly interactive methodology designed to ensure active participation and engagement. Learning is delivered through a combination of instructor-led sessions, group exercises, and real-world case studies that demonstrate ITIL® best practices in action.
Participants will benefit from hands-on activities designed to reinforce learning, as well as in-depth discussions that explore critical success factors in IT service delivery and management. Practical scenarios, peer collaboration, and guided exercises allow participants to apply new concepts directly to their organizational context, ensuring practical takeaways and measurable outcomes.
TRAINING SUMMARY
The ITIL® 4 Create, Deliver and Support (CDS) Training Course by EuroMaTech provides participants with the advanced skills required to manage end-to-end service delivery in the digital age. Covering people management, process optimization, and technology integration, this course prepares candidates for leadership roles in IT service management and the ITIL® 4 CDS certification.
Delegates will gain the knowledge to align IT services with business strategy, embed Agile and DevOps practices, and drive continual improvement within their organizations. The course also explores the use of process mining and modern service delivery frameworks to optimize performance, enhance collaboration, and deliver greater value to customers and stakeholders.
TRAINING OUTLINE
Day 1: ITIL Certification
- Exam Preparation
- Certification Purpose
- ITIL Certification Scheme
- Examination Overview
- Certification Process
Day 2: Service Value Stream
- Organizational Structures
- Collaborative Teams
- Integrated Teams
- Shift-Left Concept and Approach
- Information Value
- Technology Value
Day 3: Process Mining
- Discovering Business Process
- Monitoring Business Process
- Visualising Business Process
- Analysing Business Process
- Improving Business Processes
Day 4: Create, Deliver and Support
- New Service Development Value Stream
- Existing Service Value Stream
- Managing Work as Tickets
- Prioritization and Demand Management
- Swarming
Day 5: ITIL processes
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- New Service Development Value Stream
CALL ME BACK
Do you wish for us to conduct this course at your premises?
Discover In-House Solutions
ACCREDITATION
EuroMaTech is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
Euromatech is a Knowledge & Human Development Authority (KHDA) approved training institute in Dubai, licensed and approved to deliver training courses in the UAE.
The KHDA is the regulatory authority in the UAE, that oversees administering, approving, supervising, and controlling the activities of various education providers in the UAE. We are proud of our commitment to ensuring quality training courses and status as a KHDA-approved training provider.
FAQ
EuroMaTech provides a range of ISO certification and compliance training courses, including:
- ISO 9001 – Quality Management Systems Training
- ISO 45001 – Occupational Health & Safety Management Training
- ISO 14001 – Environmental Management Systems Training
These courses help organizations adopt internationally recognized standards and improve their overall performance.
To register for a training course, you can:
- Visit the EuroMaTech website, browse the available courses, and follow the online registration process.
- Contact EuroMaTech’s support team for assistance with course selection or inquiries about corporate training solutions.
EuroMaTech stands out as a leader in training and professional development due to:
- 30+ years of experience delivering high-impact training courses across industries.
- Accreditations from leading institutions, ensuring top-tier course quality and recognition.
- A portfolio of thousands of training courses, serving professionals at every level.
- A focus on innovation and future-ready learning models, including blended and digital training.
- Long-term partnerships with organizations globally, ensuring sustained success through talent development.
EuroMaTech has successfully delivered thousands of training courses, with thousands of professionals from over 50 countries attending annually.
We are happy to share the profiles of our expert instructors. To learn more about their qualifications and experience, please contact us info@euromatech.com
We provide two flexible training formats to suit your preferences:
- Classroom Training: Experience in-person learning with expert instructors. Engage in interactive discussions, hands-on activities, and benefit from face-to-face networking.
- Online Training: Join live online sessions from anywhere, offering flexibility for those with busy schedules or who prefer remote learning.
- In-House Training: We can bring our training directly to your organization, allowing for tailored sessions that address your specific needs and objectives.
Yes, we provide tailored training solutions designed to meet the specific needs of your organization. Customized courses can be delivered either in-person or online, and you can select the dates and duration that best fit your schedule. For more details, please contact us at inhouse@euromatech.com
Yes, we can assist you with the following:
- Corporate Discount: If available, we can extend our corporate discount for your stay at selected hotels.
- Hotel Suggestions: We can provide recommendations for nearby hotels based on your preferences and budget.
Feel free to explore online booking platforms for the most cost-effective options.
