Gathering customers’ requirements and meeting their expectations in delivering the scope is a major part of a project manager’s job. Weaknesses and deficiencies in the scope definition process - including incomplete or poorly executed stakeholder analysis, and mishandled communication - can lead to unnecessary and costly changes, rework, and worst of all - project failure.
As a project delivers, "scope creep" will often occurs due to the lack of management of change. Customers' needs, the project sponsor's needs, and other stakeholders’ needs often are in conflict.
This popular online training course will support you to develop practices and techniques to learn how to achieve project success by mastering requirements definition and scope control.