The foundation of a quality organisation is an effective quality management system. A quality management system (QMS) is a formal process used to review the operations, products and services of a business – with the objective being to assure customers that they will receive exactly what they ordered and to identify areas that may require improvement.
Quality management systems are required in all areas of business activity. A good quality management system will: reduce wastage, improve process control, increase market share, lower costs, facilitate training, meet customers’ expectations and raise staff morale. This fast-paced EuroMaTech training course will give participants a thorough grounding in standardization and quality systems.
Participants attending the Quality Assurance and Concepts of ISO Standardisation training course will develop the following competencies:
- Demonstrate confidence in dealing with quality systems and challenges
- Understanding how to increase quality through better management of key processes
- Ability to analyse ways to achieve consistent customer satisfaction and loyalty
- Understanding of the options that are available to achieve quality in their own departments and in the whole organisation