In a time when gaining a competitive edge increasingly comes down to the experience provided to the customer, Customer Service Excellence has never been more important.
This fast moving, highly interactive Customer Service Excellence training course draws upon the very latest thinking and research into customer behaviours and the psychology of buying to enable attendees to fully understand what is required to ensure their customers, whether they be external ‘paying’ customers, or internal ‘colleague’ customers, get the very best experience possible.
This EuroMaTech training course delves into the precise meaning of value, what it is that customers actually value and what an organisation can do to ensure it, perhaps uniquely, can deliver it. Application of the tools and techniques demonstrated on this training course will enable attendees to provide dramatic increases in Customer service, leading to customer retention and increased revenues.
Participants will develop the following competencies:
- Understand and be able to exploit, the relationship between Price, Quality and Value
- Understand which activities add value and which destroy it.
- Gain invaluable insights into the workings of the customers mind; how influence works and understand the science of persuasion
- Develop tools and techniques that will consistently build value and enhance both the customer’s experience and also the organisation’s profits
Please click here to review the published outline for the “Customer Service Excellence” training course and seminar. Need further information or would you like to register on “Customer Service Excellence” training seminar in Dubai between 07 - 11 Oct 2018?
Please contact us @ Tel.: +971-4-4571800, or E-mail to: firstname.lastname@example.org
EuroMaTech is a leading training & management consultancy offering
training solutions that focus on enabling clients to improve their skills and
potential, to progressively achieve organisational outcomes. With a high
emphasis on quality, we support our clients’ training needs across a wide
range of industries to meet industry best practices and create value
addition. Our program categories include topics on: Administration
Finance & Budgeting, Customer &
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Masterclass. With headquarters in Liverpool, UK and offices in Dubai and
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