Mastering Management Skills (Certified Manager)

Ref	MG 200
Dates	14 - 18 March 2011
Venue	Kuala Lumpur
Fees	US$ 4450
CPE Credits	30

INTRODUCTION

This programme is about exploring and mastering skills that will comfortably take delegates to the next level of competence. It begins with practical insights into leadership and behavioural styles and then quickly moves into core competencies needed in managing organisation, people and change.

ILM CERTIFICATION

The Certified Manager is endorsed by the Institute of Leadership and Management (ILM). Delegates will complete an assessment at the end of the programme and, if successful, will become certified with the ILM. The assessment will focus on the topics covered by this programme.

WHO SHOULD ATTEND?

Individuals who have some experience at the supervisor/manager level and are ready to take more management responsibilities
Individuals who are being groomed to make the transition from supervision to management
Individuals who need a deeper understanding of what drives individual behaviour
Individuals who need to hone their communication and coaching skills to produce results
People who need to hone their ability to delegate and coach
Leaders who are looking to improve their managerial competencies
Those who have been appointed to lead a change initiative

PROGRAMME OBJECTIVES

Clarify your role as leader and manager
Know the importance of character in management
Know the four dimensions of behavioral style
Embrace six core functions of effective managers
Discuss the ten key elements used by major organisations to achieve business excellence
Understand how to implement a successful strategy
Understand the need to take responsibility for leading change
Understand how to be a Champion of Change

TRAINING METHODOLOGY

Training input will consist of practical lecturettes, role plays, video clips, case studies and self-revealing instruments/questionnaires. Learning will be enhanced through active involvement; individual and group exercises followed by review. Opportunities for self-assessment will be provided and feedback on individual and group performance will be encouraged. Participants will work on their own individual team issues during the programme.

PROGRAMME SUMMARY

Delegates who attend this programme will learn to take responsibility for helping their team members build the personal capacity needed to transform the organisation’s vision into reality. Delegates will learn how to channel their skills and motivation into improving performance. Core competencies important to every organisation addressing global change and growth will be encouraged. They will be equipped to make a significant contribution to moving their organisation in desired directions and steer their teams through the change process.

Delegates will leave the programme with new insights into their preferred leadership and management styles. They will have learned about behavioural styles that will increase interpersonal communication and assist with problem-solving. They will also have refined their ability to influence senior management peers and subordinates.

COMPETENCIES EMPHASISED

Understanding the difference between leadership and management
Developing personal excellence
Establishing direction
Encouraging people to give of their best
Making the best of ‘non-people’ resources
Achieving results customers will value
Facilitating change

PROGRAMME OUTLINE

DAY 1 - The Leader in You

Taking a world view
The value of management training
Define the terms “leadership” and “management”
The role of character in management
The four dimensions and characteristics of behavioral style
Your own behavioral style and the strengths of three other styles
The functions of a 21st Century Manager

DAY 2 - Developing Personal Excellence

Your personal operating system
Maximising personal productivity
Developing critical personal networks
Getting the most out of meetings
Establishing Direction
- Developing ten key elements for business excellence
- Analysing your organisation’s external environment
- Understanding your market
- Missions, visions and success factors
- The impact of organisational culture
- Ensuring regulatory issues are known and understood

DAY 3 - Encouraging Your People to Give Their Best

Two main factors of leadership
Recruiting and selecting people
Establishing expectations
Building capacity in your people
Tracking and appraising performance
Creative problem solving
Introduction to teamwork

DAY 4 - Making the Best of Your Resources

Your (non people) resources
The cost of (poor) quality - getting things wrong
Using technology to achieve maximum impact
Exploring and managing risks
Minimising environmental impact

DAYS 4 & 5 - Achieving Results your Customers will Value

Focusing on customers
Defining and managing business processes
Creating innovation where you work

DAY 5 - Facilitating Change

Managing Change
Systems Thinking
Organising for Change
Post Course Action Plan
- About the ILM assignment
- My personal development
- My organisation development

ASSESSMENT

Following attendance on the programme, delegates will plan and complete an assignment of their choice which should focus on the topics covered by this course. Your Plan should be limited to a three month period of activity.

You are given 4 weeks to complete the assignment.

To Register on this seminar, please click here