Maintenance Auditing, Benchmarking and Improvement

Reg Number TPCP-0078

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INTRODUCTION

Auditing is an established practice in the fields of financial management, quality systems, safety and environment management. In these areas auditing is used as a check for compliance to legislation, compliance to accepted practices and to identify opportunities for improvement.

Similarly with maintenance management. Maintenance Auditing can be used to ensure compliance with company policies, systems, recognised best practice and as a mechanism to identify and promote improvement in maintenance management. In this programme you will learn how to:

• Audit their maintenance operations
• Conduct a maintenance benchmarking study
• Use the results to establish and monitor an effective improvement strategy
• Establish Auditing and Benchmarking as a key element of their maintenance management strategy

• General Managers who have oversight responsibility for Maintenance and Maintenance Planning organisational units
• Operations and Maintenance Managers with direct line responsibility as well as staff support responsibility for Maintenance and Maintenance Management
• Internal improvement consultants, facilitators and maintenance excellence support staff
• Maintenance Supervisors, Maintenance Engineers and Maintenance Planners

• Have an awareness and working knowledge of key aspects of maintenance auditing
• Review the key elements of a best practice approach to maintenance management
• Apply the maintenance management methodology to auditing their maintenance management approaches
• Identify and plan improvement opportunities based using audit results
• Carry out a high level benchmarking analysis
• Use the maintenance audit methodology as a benchmarking tool
• Conduct a benchmarking exercise and use the results to identify and plan opportunities for improvement
• Review best practice benchmarks

• Maintenance Auditing, Benchmarking and Improvement is a hands-on, stimulating learning experience
• The programme will be highly interactive, with opportunities to advance your opinions and ideas. Participation is encouraged in a supportive environment
• To ensure the concepts introduced during the programme are understood, they will be reinforced through a mix of learning methods, including lecture style presentation, open discussion, case studies, simulations and group work

• The Maintenance Management Environment and the need for improvement
• An overview of various approaches to maintenance improvement
• Introduction to Maintenance Auditing and Benchmarking
• Using Auditing and Benchmarking to drive improvement
• Implementing sustainable approaches to improvement

• The Maintenance Auditing Process
• Maintenance Auditing Methodology
• Conducting a Maintenance Audit
• Interpreting Audit Results
• Using Auditing to Drive Improvement

• Using the Maintenance Audit for internal benchmarking
• Designing a customised Maintenance Audit Process
• The Maintenance Benchmarking Process
• Maintenance Benchmarking Methodology
• Designing and Preparing for a Benchmarking Study

• Conducting a Maintenance Benchmarking Study
• Integrating Benchmarking resulting into improvement and objective setting processes
• Reporting results of Benchmarking and Auditing Studies
• Developing Key Performance Measures for Maintenance
• The Maintenance Balanced Scorecard

• Integrating Maintenance Auditing and Benchmarking into the Performance Measurement System
• Using Auditing and Benchmarking to establish improvement objectives and strategies
• Monitoring Performance Improvement
• Conclusion

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