Leadership & Management Skills for Supervisors

As managers are promoted into new positions of more responsibility they discover very quickly that a new set of leadership and management skills are required in addition to the knowledge and task skills gained from their experience in their previous positions. This programme will provide you with the foundation in leadership and management skills necessary for success in your position. In this training session you will learn how to:

• Enhance your leadership and management skills
• Effectively balance the roles of a productive manager
• Motivate and coach your people for effective performance
• Delegate the workload effectively and efficiently

WHO SHOULD ATTEND?

This programme will prove to be a useful and productive resource for all those who are interested in developing their leadership and management skills. It will be of benefit to:

• Newly promoted members of the management team
• Technical staff planning to transition to a management position
• Supervisors seeking to develop their supervisory skills
• Team leaders interested in further management development
• Managers interested in evaluating their current skill set
• Managers seeking to enhance their managerial skills

PROGRAMME OBJECTIVES

• Recognize the difference between managing and leading
• Develop their skills of managing and leading
• Devise a strategy to help “manage” their boss
• Discover a variety of communication styles to effectively cope with different situations
• Study the art of motivating employees
• Consider methods for conducting effective performance appraisals with their staff
• Create a plan of action to implement in their organization

TRAINING METHODOLOGY

Participants will learn by active participation during the programme through the use of a wide variety of instructional techniques. There will be group exercises to allow for a “hands on” approach to learning. Instructional films will be utilized to present “best practices” approaches. In addition there will be in depth discussion of critical success factors.

PROGRAMME SUMMARY

This programme covers all the essential skills needed by team leaders and managers to be effective in their positions. There will be discussions on the transition from a staff to a managerial position and the obstacles to a successful evolution. The programme will concentrate on the skills required to lead staff, motivate staff, communicate clearly and manage the outcomes expected by higher management within the organization. All participants will return to their organizations with a developed action plan to implement their learning from the programme into their daily routine at work.

PROGRAMME OUTLINE

DAY 1 - The Role and Responsibility of a Manager

• What is management about?
• The roles of management
• Characteristics of an ideal manager
• Barriers to effective management
• Making effective decisions
• Managing the relationship with your boss

DAY 2 - Communicating and Active Listening

• Examining the different ways we communicate
• Identifying obstacles to communication
• Devising a strategy for effective communication
• Active Listening-what is it?
• Developing active listening skills
• Using the right questions to get the right answers

DAY 3 - Motivating and Coaching your staff

• Theories of Motivation-Maslow, Taylor, Hertzberg
• The manager’s role in motivating others
• Achieving the balance in reward vs. punishment
• Developing your coaching skills
• Strengthening you assets
• Dealing with poor performers

DAY 4 - Delegating and Empowering your people

• Obtaining the benefits of delegation
• Overcoming the barriers to delegation
• Delegation as opposed to abdication
• Skills of effective delegation
• Managing authority and responsibility
• Developing a delegation action plan

DAY 5 - The Performance Review

• Setting goals and objectives for your staff
• Conducting the performance review
• Obtaining the benefits of effective appraisal
• Dealing with objective and subjective criteria
• Managing disciplinary action
• Appraising yourself for advancement