Performance Management & Skills Development for Administrative Professionals: Develop your interpersonal and Self Management Skills
| Ref |
AD 250 |
AD 621 |
| Dates |
24 - 28 May 2010 |
22 - 26 November 2010 |
| Venue |
Kuala Lumpur |
Kuala Lumpur |
| Fees |
US$ 4450 |
US$ 4450 |
| CPE
Credits |
30 |
30 |
|
|
INTRODUCTION
You want to represent your company in a professional and effective manner; you want to progress your career and be successful in your current and future roles. To excel in an administrative role you need to perfect your interpersonal and behavioural skills, to ensure you stay in control and on top of every one of your responsibilities. In this programme you will learn how to:
- Prioritise your daily responsibilities
- Communicate assertively at all levels
- Understand yourself and others thereby improving interactions and relationships
WHO SHOULD ATTEND?
Administrative staff with 1-2 years experience will particularly benefit from attending this training session and it will also enable more experienced administrators to refresh and expand their existing skills. The programme will also help:
- Professionals in an Administrative and support role within an organisation, who want to focus on the
- relationship to their position, their responsibilities and their challenges
- Secretaries who wish to develop their assertiveness skills
- Assistants who need to improve their business writing skills
- Anyone who needs to organise their time and workload
PROGRAMME OBJECTIVES
- Learn how to prioritise and cope with multiple tasks
- Be aware of how to improve their communication skills to enhance their relationships
- Understand ways of working as a team with their managers and colleagues
- Learn how to be assertive and therefore more effective in the workplace
- Understand the importance of interpersonal intelligence
TRAINING METHODOLOGY
The programme will be interactive, practical and relevant to your work situations. The week will be discussion based and delegates will have an opportunity to consider their performance issues in a confidential environment. There will be work in groups and pairs, as well as individual exercises to practise and improve your skills in such areas as:
- Writing effective emails
- Prioritising your workload
- Time management
- Coping with different personalities and difficult people
- Improving your interpersonal skills
Everyone will also have the opportunity to benefit from the experiences and knowledge of the group and each day will end with time to produce an action plan for delegates’ continuing development.
PROGRAMME SUMMARY
By attending this discussion and activity based programme, you will be able to return to your workplace with the skills, knowledge and behaviour to organise your workload more efficiently and interact with colleagues and management more effectively.
Most importantly, you will be able to enter into situations with more confidence and use your interpersonal skills to improve and manage your performance.
PROGRAMME OUTLINE
DAY 1 - Effective time management
- Understanding the importance of time management
- Controlling, prioritising and organising your work
- Coping with large tasks
- Ensuring the safety and efficiency of your work environment
- Basic project management
- Taking control
- Useful hints and tips
DAY 2 - Improving communication skills
- Why are communication skills so important?
- Understanding the different means of communication in business
- Using vocabulary that works
- Writing effectively
- Improving listening skills
- Being aware of the barriers to good communication
DAY 3 - Assertiveness skills
- What is assertiveness and why is it important?
- Developing confidence in order to use assertiveness skills
- Understanding gender differences
- Practical advice to using assertiveness skills in your work environment
- Coping with stress
DAY 4 - Successfully working with managers and colleagues
- Why is this important?
- Learning ways to manage your manager
- Coping with different personalities and working styles
- Understanding your own strengths and areas for improvement
- Learning to delegate effectively
DAY 5 Interpersonal intelligence
- Understanding people
- Expressing yourself with clarity
- Asserting your needs
- Giving and receiving feedback
- Influencing skills
- Resolving conflict
- Being a team player
- Being flexible
To
Register on this seminar, please click
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