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An Intensive 3-Day Online Training Course

Proficient Protocol Management Professional


Date Venue Fees CPE Credits

31 Oct - 02 Nov 2021

Live / Online

US $ 1,800

18

30 Oct - 01 Nov 2022

Live / Online

US $ 1,800

18

Introduction 

The  Proficient Protocol Management Professional is the main liaison between their organisation and the global community, both Government and Commercial. The Protocol Professional facilitates and manages relationships to ensure company-based staff obtain all necessary assistance to interact confidently and effectively with very senior individuals, including informal and structured situations. It covers the full range of conventions, rules, customs, and expectations that professional communicators must master in order to work professionally with VIPs and in high-level business. You will learn the written and unwritten rules of official protocol and business etiquette, as well as international cultural norms and variations.  

Participants attending the Proficient Protocol Management Professional online training course will develop the following competencies:

  • Understand the universal principles of protocol, etiquette, courtesy, and manners
  • Navigate and manage interpersonal dynamics in important encounters
  • Display appropriate international business etiquette in many contexts
  • Prepare and host VIP visits and formal occasions
  • Interact respectfully with people from many cultures, nations, and regions
  • Display cultural sensitivity across international dynamics
Program Objectives

This Proficient Protocol Management Professional EuroMaTech online training course aims to enable participants to achieve the following objectives:

  • Understand the universal principles of protocol, etiquette, courtesy and manners
  • Navigate and manage interpersonal dynamics in important encounters
  • Make a good impression and avoid causing offence or embarrassment in high profile situations
  • Display appropriate international business etiquette in many contexts
  • Prepare and host VIP visits and formal occasions
  • Interact respectfully with people from many cultures, nations and regions
  • Display cultural sensitivity across international dynamics
Training Methodology 

The Proficient Protocol Management Professional online training course will combine presentations with interactive practical exercises, supported by video materials, activities and case studies. Delegates will be encouraged to participate actively in relating the principles of protocol management to the particular needs of their workplace.

 

Program Summary

The Proficient Protocol Management Professional online training course covers essential skills such as communicating persuasively and with impact, confidence to handle challenging etiquette situations and flexibility to adapt to the needs of important visitors and occasions. This allows you to develop deeper cultural awareness with those around you. This is crucial towards inspiring visitors and achieving business goals whilst influencing individuals to support company proposals.  

Program Outline
Day 1: Social & Business Etiquette
  • Differences between protocol, etiquette, and hosting
  • Social etiquette vs business and diplomatic etiquette
  • Understanding international differences
  • Communication skills
  • Introductions – the art of making conversation
  • Meeting, greeting, and receiving
Day 2: Cultural Awareness
  • Culture, protocol, and cross-cultural sensitivities
  • Gift giving and receiving
  • Dining etiquette for different occasions
  • Entertaining, preparing and hosting VIP visits and occasions
  • Hosting royalty, politicians, and diplomats
  • Bilateral and multi-lateral events
Day 3: Protocol and etiquette for VIPs
  • Where to find the information required
  • Greeting and assisting VIPs
  • Security
  • Seating plans and arrangements
  • Royal and diplomatic protocol
  • Protocol logistics

 

 

 

 

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VAT Announcement: The Government of UAE have introduced Value Added Tax (VAT) on goods and services from 01-January-2018. In compliance with the legislation issued by the UAE Government, we will be applying a 5% VAT on the fees for all our programs and services offered from January 2018 as applicable and stipulated in the FTA circulars

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