Ref Dates Venue Fees CPE Credits Registrations
MG102 30 Sep - 04 Oct 2018 Dubai US$4,750 30 Register
MG102 10 - 14 Feb 2019 Dubai US$4,950 30 Register
MG102 29 Sep - 03 Oct 2019 Dubai US$4,950 30 Register
INTRODUCTION

As supervisors, team leaders and managers progress in their career they soon realise that new skills and knowledge are required to achieve greater success.

This means being able to manage other people and to lead teams effectively. This EuroMaTech training course provides a solid framework to understand the key drivers of leadership and management success and a toolbox of essential team leadership and management skills.

Participants will develop the following competencies

  • The key team leadership and management skills, and when to use them
  • How to manage, lead and develop work teams to higher performance
  • Be able to communicate, motivate and coach others effective
  • Improved problem-solving and decision making
WHO SHOULD ATTEND?

This Leadership and Management Skills training course is designed specifically for those professionals who are new to relatively new to supervision, team leadership and management, or who have recently been promoted to a higher level or a bigger team.  It will also help anyone who wishes to refresh and develop their team leadership and management skills.

  • Team leaders (new and experienced)
  • Technical staff making the transition to management
  • Supervisors who wish to increase their effectiveness
  • Team leaders interested in further management development
  • Managers who wish to evaluate and improve their performance
PROGRAMME OBJECTIVES
  • Understand the difference between managing and leading
  • Explore the main drivers of leadership and management success
  • Understand the key leadership and management skills, including:
    • goal-setting and motivation
    • impact and influence
    • customer service
    • emotional intelligence
    • delegation
    • time management
    • listening, feedback, appraisal and learning
    • managing conflict and challenge
    • performance management
    • reporting up (how to manage your boss)
    • profit and loss
    • coaching for performance
    • change and transition
    • personal development
    • create a personal development plan based on the above skills
TRAINING METHODOLOGY

Participants will learn from a clear explanation of leadership theory and management skills. This is achieved by active participation in discussions and experiential exercises. Group discussion is an important element in the training course, and delegates should be prepared to share their experience and their own stories with the rest of the group. We will use video clips and case histories each day to illustrate and illuminate the key points.  All delegates will be asked to make presentations to the group, and to commit to a personal development plan.

PROGRAMME SUMMARY

Participants will explore the essential skills required to:

  • lead and motivate their staff
  • increase their influence through the organisation
  • deliver their business goals

All participants will return to their organisations with a personal development and action plan to apply their learning to their job, and to achieve rapid and sustained improvements in their capabilities and their performance.

PROGRAM OUTLINE
Day 1 - PRACTICAL FRONTLINE LEADERSHIP SKILLS
  • The history of leadership
  • The difference between leadership and management
  • How leadership drives performance
  • The leadership cycle: daily, weekly, monthly, …
  • Leadership toolbox: the key leadership and management skills
  • Personal leadership inventory
  • Case study and learning exercise on leadership: A prepared case study and group learning activity helps participants apply key concepts from the day
 
Day 2 - LEADERSHIP PURPOSE
  • Vision and mission
  • Purpose and potential
  • Presentation skills and personal impact
  • Mindset and resilience
  • How to create alignment: personal, team and business goals
  • Connecting with customers (internal and external)
  • Case study and learning exercise on creating purpose and improving presentation skills:  A prepared case study and group learning activity helps participants apply key concepts from the day
 
Day 3 - TEAM POWER
 
  •  Mindset, team dynamics and motivation
  • Limiting beliefs and other brakes on performance
  • Emotional intelligence and influence
  • Teamwork and trust – management skills for managing teams
  • Deep listening, reflection and learning – learning and working as a team
  • Situational leadership and the one minute manager
  • Case study and learning exercise: A prepared case study and group learning activity helps participants apply key concepts from the day
 
Day 4 - TEAM PERFORMANCE
  • Effective delegation and avoiding ‘monkey-management’
  • Coaching for performance: theory
  • Coaching for performance: practice
  • Team and individual coaching skills
  • Mission control:  managing people and projects through goals and objectives
  • Time management, priorities, meeting deadlines and personal effectiveness
  • Case study and learning exercise on managing priorities and coaching: A prepared case study and group learning activity helps participants apply key concepts from the day.
 
Day 5 - MANAGING PEOPLE AND CHANGE
  • Theories of change: why we find change hard / how to make it easy
  • Giving and receiving feedback
  • Difficult conversations and conflict
  • Working relationships (managing up and down)
  • Personal development and growth plan
  • Leadership and management skills: summary
  • Personal development plans
  • Case study and learning exercise: A prepared case study and group learning activity helps participants apply key concepts from the day
VAT Announcement: The Government of UAE have introduced Value Added Tax (VAT) on goods and services from 01-January-2018. In compliance with the legislation issued by the UAE Government, we will be applying a 5% VAT on the fees for all our programs and services offered from January 2018 as applicable and stipulated in the FTA circulars.

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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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