Team members today are expected to have a wide range of skills – technical, operational and relational. Leading people – the relational side of management – is as important as task-based skills.
This Communication training course focuses on developing the relational competencies that allows the participants to lead and motivate their team members. It helps participants to become great communicators who know how to win respect, understanding and commitment.
Participants on EuroMaTech’s Communication training course will develop the following competencies:
- Listening to, understanding and showing respect to others
- Creating a collaborative environment where team members support and encourage each other
- Verbal, non-verbal and written communication skills that allow them to explain clearly and concisely what is expected and how people are performing.
Who Should Attend?
This Communication training course is intended for people who wish to improve communications within in teams between and with other team members.
Participants on EuroMaTech’s Communication training course will be able to use all kinds of communication properly, convey clear and precise messages, ensure appropriate and effective communication. The training course will enable participants to:
- Convey clear message by more than one communication channel
- Use appropriate voice level on meeting and on importance of the subject
- Get feedback from others to ensure good understanding and success of the communication
- Setting with others and asking questions to avoid any misunderstanding
- Use good e-channel language and appropriate contacts
- Support others in expressing their concerns and issues
The Communication training course combines presentations that share both theory and industry best practices with practical sessions in accordance with adult learning and blended learner-centred principles.
Participants will have opportunities to put into practice the skills they develop and enhance during the course. We make the most of small and whole group exercises, videos, case studies, peer exchange, brainstorming, role plays and discussions.
We will spend time working one-on-one and in small groups to resolve the challenges participants face. They will leave with new ideas and skills they can implement immediately they step back into their teams.
Participants are encouraged to reflect on and discuss their own professional issues and experiences. Overall 60% of training will be experiential and 40% will be theoretical.
EuroMaTech’s Communication training course covers relational skills for building high performance teams where members collaborate with each other and strive for consensus and team working to achieve team goals.
We cover the communication skills team members need to foster active listening, collaboration, discussion and debate as well as practical written and face-to-face communication skills for sharing knowledge and encouraging loyalty and motivation.
Day 1 - Developing Facilitation Skills
Sharpening up Active Listening
Become better at listening to and understanding others, taking into account their words, voice, facial expressions and body language.
- Paying attention to words and body language
- Controlling ourselves so we can learn from others
- Asking good questions and listening to answers
- Checking understanding and reframing
- The power of silence
Verbal and Non-verbal Communication Skills
All the good stuff that makes us attractive to other people – our voice, mannerisms, confidence and authenticity.
- Controlling vocal elements for resonance, for authority, for clarity of sound
- Breathing normally
- Improving body posture, arm and hand gestures and body movement
- Smiling and eye contact
- Conquering fear and nerves
How to develop a collaborative environment so people are willing to cooperate and share information, ideas and resources to help each other.
- Teamwork and collaboration skills
- Encouraging openness and willingness to share ideas and information
- Developing a collaborative mindset
- Modelling collaborative behaviours.
Facilitating Discussion & Debate
Techniques to facilitate positive outcomes from discussions and decision making.
- Best and worst facilitation practices
- Providing structure and guiding discussions
- Dealing with conflict, disrupters and emotional responses
- The CREATE model for focusing on solutions.
Day 2 - Developing Confidence in Team Communications
Feedback is the compass that helps people understand what to do and how to do it. They know what is required of them, when they are delivering and when they need to do things differently.
- Two purposes of feedback – highlighting performance and encouragement
- Finding time-out space for one2one feedback
- Keeping feedback timely and motivating
- Planning a feedback conversation
- Understanding your feedback style.
Creating emails that are well written and structured so people understand why they should pay attention and respond.
- Understanding how people read and interpret emails
- Starting with your objective
- Tone of voice – informal versus formality
- Structure – being brief and to the point
- Good and bad practices
- 25 email etiquette tips.
Presenting messages clearly so audiences participate positively and remember key points.
- Structuring presentations so key points are understood and remembered
- How to include a call to action that leads to change
- Building rapport with the audience
- Developing great visual aids.
Managing Effective Meetings
Chairing and contributing to meetings that are useful to the team and individual participants.
- Producing materials that help the meeting run smoothly including agendas and briefing materials
- Ensuring everyone contributes and their contributions are valued
- Maintaining interest and participation throughout the meeting
- Taking clear notes that summarise discussions, decisions and actions.